Emotional Intelligence and its Influences on Conflict Management

• Autor(a) principal: Ferreira, Felipe Oliveira
• Data de Publicação: 2023
• Outros Autores: Fonseca, Maria Eduarda Seni, Nunes, Ana Lúcia de Paula Ferreira
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: ID on line. Revista de psicologia
• Texto Completo: https://idonline.emnuvens.com.br/id/article/view/3863
• topic: Emotional Intelligence; Conflict Resolution; Consequences; Empathy; Inteligência Emocional; Solução de Conflitos; Consequências; Empatia

The current study aimed to diagnose the importance of emotional intelligence in the organizational environment and its relevance in conflict management. The scarcity of capable managers to handle their own emotions and manage conflicts arising in the business environment is evident. The lack of adequate emotional skills can lead to improper communication, escalation of conflicts, low productivity, negative organizational climate, and talent loss. It was found that emotional intelligence is an essential tool to address and confront such conflicts, involving the development of the ability to recognize, understand, and manage emotions, both one's own and those of others. By doing so, companies can improve communication among their members, promote constructive conflict resolution, create a healthy organizational climate, and increase talent retention. Methods such as articles, bibliographic research, based on the works of Stephen P. Robbins, Daniel Goleman, among others, were used in this study. It is worth noting that by disregarding emotional intelligence in conflict resolution, companies risk facing communication problems, exacerbated conflicts, low productivity, and employee dissatisfaction. By adopting emotional intelligence as an approach, companies can promote a culture of collaboration, empathy, and understanding, resulting in a more engaged, productive, and happy team.