On Line Dispute Resolution in the Brazilian Public Administration: Study from a Systematic Mapping

• Autor(a) principal: Silva Filho, Antônio Sabino da
• Data de Publicação: 2023
• Outros Autores: Silva, João Carlos Sedraz
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: ID on line. Revista de psicologia
• Texto Completo: https://idonline.emnuvens.com.br/id/article/view/3709
• topic: Management. conflicts. Resolution. ODR.; Management; conflicts; Resolution; ODR; Administração; Conflitos; Resolução; Consensualidade; ODR

Faced with the advent of Consensual (or dialogic) Public Administration, one can see, within the scope of Brazilian Public Administration, a dizzying appreciation of alternative conflict resolution techniques. In view of the relevance of the proposed theme, the present work aims to evaluate the use of Online Dispute Resolution (ODR) within the so-called Consensual Public Administration, for the treatment of conflicts involving public bodies and bodies. To achieve this objective, a study of an applied nature was undertaken, following a methodological path involving a systematic mapping of experiences with the adoption of ODR by Public Administration. It was observed that, even with abundant legislation on the subject, and despite the existing public platforms in full functionality, the use of ODR by the Public Administration is still incipient, which denotes the need for public investment in that technology. This work is expected to contribute to greater efficiency in public management.