The economic impact of quality management systems in portuguese certified companies: empirical evidence

Detalhes bibliográficos
Autor(a) principal: Sampaio, Paulo
Data de Publicação: 2011
Outros Autores: Saraiva, Pedro, Rodrigues, António Guimarães
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/1822/15172
Resumo: Purpose – Despite all the studies carried out in order to analyze the impact of quality management systems implementation and certification over companies’ financial performance, conclusions reached so far have been of a contradictory nature. Some authors conclude that there is a positive relationship between ISO 9001 certification and companies’ financial improvement, while others do not find evidence to support such a relationship. Overall, no consistent evidence could therefore be found in the literature concerning the ISO 9001 impact over companies’ business financial performance. This work aims to provide a contribution in this area. Design/methodology/approach – Using a public database of Portuguese companies’ financial information, this paper describes the results obtained from studying the economic impact of quality management systems, based on a statistical analysis. Findings – The results suggest that companies with higher financial performance do present a greater propensity to implement and certify their quality management systems. The ISO 9000 implementation motivation is a critical success factor in the impact of the quality management system over the company economic performance and, for some financial indicators, non-certified companies do present, on average, higher performance than those that are certified. Originality/value – This paper aims to provide an important contribution to the worldwide research related to the quality management systems impact over companies’ financial performance.
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spelling The economic impact of quality management systems in portuguese certified companies: empirical evidenceISO 9001 CertificationEconomic performanceQuality managementPortugalSocial SciencesPurpose – Despite all the studies carried out in order to analyze the impact of quality management systems implementation and certification over companies’ financial performance, conclusions reached so far have been of a contradictory nature. Some authors conclude that there is a positive relationship between ISO 9001 certification and companies’ financial improvement, while others do not find evidence to support such a relationship. Overall, no consistent evidence could therefore be found in the literature concerning the ISO 9001 impact over companies’ business financial performance. This work aims to provide a contribution in this area. Design/methodology/approach – Using a public database of Portuguese companies’ financial information, this paper describes the results obtained from studying the economic impact of quality management systems, based on a statistical analysis. Findings – The results suggest that companies with higher financial performance do present a greater propensity to implement and certify their quality management systems. The ISO 9000 implementation motivation is a critical success factor in the impact of the quality management system over the company economic performance and, for some financial indicators, non-certified companies do present, on average, higher performance than those that are certified. Originality/value – This paper aims to provide an important contribution to the worldwide research related to the quality management systems impact over companies’ financial performance.EmeraldUniversidade do MinhoSampaio, PauloSaraiva, PedroRodrigues, António Guimarães2011-022011-02-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/1822/15172eng0265-671X10.1108/02656711111172522http://www.emeraldinsight.com/journals.htm?issn=0265-671x&volume=28&issue=9&PHPSESSID=vbc7758beg72ecinsjr89od9f4info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-07-21T12:07:35ZPortal AgregadorONG
dc.title.none.fl_str_mv The economic impact of quality management systems in portuguese certified companies: empirical evidence
title The economic impact of quality management systems in portuguese certified companies: empirical evidence
spellingShingle The economic impact of quality management systems in portuguese certified companies: empirical evidence
Sampaio, Paulo
ISO 9001 Certification
Economic performance
Quality management
Portugal
Social Sciences
title_short The economic impact of quality management systems in portuguese certified companies: empirical evidence
title_full The economic impact of quality management systems in portuguese certified companies: empirical evidence
title_fullStr The economic impact of quality management systems in portuguese certified companies: empirical evidence
title_full_unstemmed The economic impact of quality management systems in portuguese certified companies: empirical evidence
title_sort The economic impact of quality management systems in portuguese certified companies: empirical evidence
author Sampaio, Paulo
author_facet Sampaio, Paulo
Saraiva, Pedro
Rodrigues, António Guimarães
author_role author
author2 Saraiva, Pedro
Rodrigues, António Guimarães
author2_role author
author
dc.contributor.none.fl_str_mv Universidade do Minho
dc.contributor.author.fl_str_mv Sampaio, Paulo
Saraiva, Pedro
Rodrigues, António Guimarães
dc.subject.por.fl_str_mv ISO 9001 Certification
Economic performance
Quality management
Portugal
Social Sciences
topic ISO 9001 Certification
Economic performance
Quality management
Portugal
Social Sciences
description Purpose – Despite all the studies carried out in order to analyze the impact of quality management systems implementation and certification over companies’ financial performance, conclusions reached so far have been of a contradictory nature. Some authors conclude that there is a positive relationship between ISO 9001 certification and companies’ financial improvement, while others do not find evidence to support such a relationship. Overall, no consistent evidence could therefore be found in the literature concerning the ISO 9001 impact over companies’ business financial performance. This work aims to provide a contribution in this area. Design/methodology/approach – Using a public database of Portuguese companies’ financial information, this paper describes the results obtained from studying the economic impact of quality management systems, based on a statistical analysis. Findings – The results suggest that companies with higher financial performance do present a greater propensity to implement and certify their quality management systems. The ISO 9000 implementation motivation is a critical success factor in the impact of the quality management system over the company economic performance and, for some financial indicators, non-certified companies do present, on average, higher performance than those that are certified. Originality/value – This paper aims to provide an important contribution to the worldwide research related to the quality management systems impact over companies’ financial performance.
publishDate 2011
dc.date.none.fl_str_mv 2011-02
2011-02-01T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
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status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/1822/15172
url http://hdl.handle.net/1822/15172
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 0265-671X
10.1108/02656711111172522
http://www.emeraldinsight.com/journals.htm?issn=0265-671x&volume=28&issue=9&PHPSESSID=vbc7758beg72ecinsjr89od9f4
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Emerald
publisher.none.fl_str_mv Emerald
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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