The economic impact of quality management systems in portuguese certified companies: empirical evidence
Main Author: | |
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Publication Date: | 2011 |
Other Authors: | , |
Format: | Article |
Language: | eng |
Source: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Download full: | http://hdl.handle.net/1822/15172 |
Summary: | Purpose – Despite all the studies carried out in order to analyze the impact of quality management systems implementation and certification over companies’ financial performance, conclusions reached so far have been of a contradictory nature. Some authors conclude that there is a positive relationship between ISO 9001 certification and companies’ financial improvement, while others do not find evidence to support such a relationship. Overall, no consistent evidence could therefore be found in the literature concerning the ISO 9001 impact over companies’ business financial performance. This work aims to provide a contribution in this area. Design/methodology/approach – Using a public database of Portuguese companies’ financial information, this paper describes the results obtained from studying the economic impact of quality management systems, based on a statistical analysis. Findings – The results suggest that companies with higher financial performance do present a greater propensity to implement and certify their quality management systems. The ISO 9000 implementation motivation is a critical success factor in the impact of the quality management system over the company economic performance and, for some financial indicators, non-certified companies do present, on average, higher performance than those that are certified. Originality/value – This paper aims to provide an important contribution to the worldwide research related to the quality management systems impact over companies’ financial performance. |
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The economic impact of quality management systems in portuguese certified companies: empirical evidenceISO 9001 CertificationEconomic performanceQuality managementPortugalSocial SciencesPurpose – Despite all the studies carried out in order to analyze the impact of quality management systems implementation and certification over companies’ financial performance, conclusions reached so far have been of a contradictory nature. Some authors conclude that there is a positive relationship between ISO 9001 certification and companies’ financial improvement, while others do not find evidence to support such a relationship. Overall, no consistent evidence could therefore be found in the literature concerning the ISO 9001 impact over companies’ business financial performance. This work aims to provide a contribution in this area. Design/methodology/approach – Using a public database of Portuguese companies’ financial information, this paper describes the results obtained from studying the economic impact of quality management systems, based on a statistical analysis. Findings – The results suggest that companies with higher financial performance do present a greater propensity to implement and certify their quality management systems. The ISO 9000 implementation motivation is a critical success factor in the impact of the quality management system over the company economic performance and, for some financial indicators, non-certified companies do present, on average, higher performance than those that are certified. Originality/value – This paper aims to provide an important contribution to the worldwide research related to the quality management systems impact over companies’ financial performance.EmeraldUniversidade do MinhoSampaio, PauloSaraiva, PedroRodrigues, António Guimarães2011-022011-02-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/1822/15172eng0265-671X10.1108/02656711111172522http://www.emeraldinsight.com/journals.htm?issn=0265-671x&volume=28&issue=9&PHPSESSID=vbc7758beg72ecinsjr89od9f4info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-07-21T12:07:35ZPortal AgregadorONG |
dc.title.none.fl_str_mv |
The economic impact of quality management systems in portuguese certified companies: empirical evidence |
title |
The economic impact of quality management systems in portuguese certified companies: empirical evidence |
spellingShingle |
The economic impact of quality management systems in portuguese certified companies: empirical evidence Sampaio, Paulo ISO 9001 Certification Economic performance Quality management Portugal Social Sciences |
title_short |
The economic impact of quality management systems in portuguese certified companies: empirical evidence |
title_full |
The economic impact of quality management systems in portuguese certified companies: empirical evidence |
title_fullStr |
The economic impact of quality management systems in portuguese certified companies: empirical evidence |
title_full_unstemmed |
The economic impact of quality management systems in portuguese certified companies: empirical evidence |
title_sort |
The economic impact of quality management systems in portuguese certified companies: empirical evidence |
author |
Sampaio, Paulo |
author_facet |
Sampaio, Paulo Saraiva, Pedro Rodrigues, António Guimarães |
author_role |
author |
author2 |
Saraiva, Pedro Rodrigues, António Guimarães |
author2_role |
author author |
dc.contributor.none.fl_str_mv |
Universidade do Minho |
dc.contributor.author.fl_str_mv |
Sampaio, Paulo Saraiva, Pedro Rodrigues, António Guimarães |
dc.subject.por.fl_str_mv |
ISO 9001 Certification Economic performance Quality management Portugal Social Sciences |
topic |
ISO 9001 Certification Economic performance Quality management Portugal Social Sciences |
description |
Purpose – Despite all the studies carried out in order to analyze the impact of quality management systems implementation and certification over companies’ financial performance, conclusions reached so far have been of a contradictory nature. Some authors conclude that there is a positive relationship between ISO 9001 certification and companies’ financial improvement, while others do not find evidence to support such a relationship. Overall, no consistent evidence could therefore be found in the literature concerning the ISO 9001 impact over companies’ business financial performance. This work aims to provide a contribution in this area. Design/methodology/approach – Using a public database of Portuguese companies’ financial information, this paper describes the results obtained from studying the economic impact of quality management systems, based on a statistical analysis. Findings – The results suggest that companies with higher financial performance do present a greater propensity to implement and certify their quality management systems. The ISO 9000 implementation motivation is a critical success factor in the impact of the quality management system over the company economic performance and, for some financial indicators, non-certified companies do present, on average, higher performance than those that are certified. Originality/value – This paper aims to provide an important contribution to the worldwide research related to the quality management systems impact over companies’ financial performance. |
publishDate |
2011 |
dc.date.none.fl_str_mv |
2011-02 2011-02-01T00:00:00Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/1822/15172 |
url |
http://hdl.handle.net/1822/15172 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
0265-671X 10.1108/02656711111172522 http://www.emeraldinsight.com/journals.htm?issn=0265-671x&volume=28&issue=9&PHPSESSID=vbc7758beg72ecinsjr89od9f4 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Emerald |
publisher.none.fl_str_mv |
Emerald |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
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Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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RCAAP |
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RCAAP |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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