The effect of user-generated content on tourist behavior: the mediating role of destination image

Detalhes bibliográficos
Autor(a) principal: Hidalgo Alcázar, María del Carmen
Data de Publicação: 2024
Outros Autores: Sicilia Piñero, María, Ruiz de Maya, Salvador
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: https://tmstudies.net/index.php/ectms/article/view/616
Resumo: The importance of the Internet on the image formation process has been widely recognised by both academic and practitioners. Despite the increasing use of user-generated electronic content as an information source for tourists, its influence on destination image formation is not yet fully understood. In order to bridge this knowledge gap in tourism management, we conducted an empirical study to identify the impact of online user generated reviews on the two dimensions of destination image: affective and cognitive.The results of this study extend previous works by demonstrating how user-generated content affects the image of a tourist destination. This study also analyses the mediating effects of the cognitive and affective dimensions of destination image on behavioural intentions.
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spelling The effect of user-generated content on tourist behavior: the mediating role of destination imageEl efecto de los contenidos generados por otros usuarios sobre el comportamiento turistico: el papel mediador de la imagen de destinoUser-generated contentdestination imagecognitive imageaffective imagetourist destination.The importance of the Internet on the image formation process has been widely recognised by both academic and practitioners. Despite the increasing use of user-generated electronic content as an information source for tourists, its influence on destination image formation is not yet fully understood. In order to bridge this knowledge gap in tourism management, we conducted an empirical study to identify the impact of online user generated reviews on the two dimensions of destination image: affective and cognitive.The results of this study extend previous works by demonstrating how user-generated content affects the image of a tourist destination. This study also analyses the mediating effects of the cognitive and affective dimensions of destination image on behavioural intentions.La importancia de internet en el proceso de formación de la imagen ha sido ampliamente reconocida por académicos y profesionales. A pesar del uso cada vez mayor de los contenidos generados para otros usuarios en la web (en inglés, User-Generated Content) como una fuente de información para los turistas, su influencia en la formación de la imagen del destino aun no se ha analizado con claridad. Con el fin de llenar este vacío en la literatura de gestión turística, llevamos a cabo un estudio empírico para identificar el impacto que los contenidos generados por otros usuarios tienen sobre las dos dimensiones de la imagen de un destino turístico, la afectiva y la cognitiva.Los resultados de este estudio extienden los de trabajos previos en el contexto online, al demostrar que el contenido generado por otros usuarios afecta a la imagen de un destino turístico. Este estudio también analiza los efectos mediadores de las dimensiones cognitivas y afectivas de la imagen de un destino sobre las intenciones de comportamiento.University of Algarve2024-01-10info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttps://tmstudies.net/index.php/ectms/article/view/616Revista Encontros Científicos - Tourism & Management Studies; v. 10 (2014): Special Issue; 158-164Tourism & Management Studies; Vol. 10 (2014): Special Issue; 158-164Tourism & Management Studies; Vol. 10 (2014): Special Issue; 158-164Revista Encontros Científicos - Tourism & Management Studies; Vol. 10 (2014): Special Issue; 158-1642182-8466reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAPenghttps://tmstudies.net/index.php/ectms/article/view/616https://tmstudies.net/index.php/ectms/article/view/616/2448Copyright (c) 2016 Tourism & Management Studiesinfo:eu-repo/semantics/openAccessHidalgo Alcázar, María del CarmenSicilia Piñero, MaríaRuiz de Maya, Salvador2024-01-17T15:28:42Zoai:ojs.pkp.sfu.ca:article/616Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T00:56:20.801292Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv The effect of user-generated content on tourist behavior: the mediating role of destination image
El efecto de los contenidos generados por otros usuarios sobre el comportamiento turistico: el papel mediador de la imagen de destino
title The effect of user-generated content on tourist behavior: the mediating role of destination image
spellingShingle The effect of user-generated content on tourist behavior: the mediating role of destination image
Hidalgo Alcázar, María del Carmen
User-generated content
destination image
cognitive image
affective image
tourist destination.
title_short The effect of user-generated content on tourist behavior: the mediating role of destination image
title_full The effect of user-generated content on tourist behavior: the mediating role of destination image
title_fullStr The effect of user-generated content on tourist behavior: the mediating role of destination image
title_full_unstemmed The effect of user-generated content on tourist behavior: the mediating role of destination image
title_sort The effect of user-generated content on tourist behavior: the mediating role of destination image
author Hidalgo Alcázar, María del Carmen
author_facet Hidalgo Alcázar, María del Carmen
Sicilia Piñero, María
Ruiz de Maya, Salvador
author_role author
author2 Sicilia Piñero, María
Ruiz de Maya, Salvador
author2_role author
author
dc.contributor.author.fl_str_mv Hidalgo Alcázar, María del Carmen
Sicilia Piñero, María
Ruiz de Maya, Salvador
dc.subject.por.fl_str_mv User-generated content
destination image
cognitive image
affective image
tourist destination.
topic User-generated content
destination image
cognitive image
affective image
tourist destination.
description The importance of the Internet on the image formation process has been widely recognised by both academic and practitioners. Despite the increasing use of user-generated electronic content as an information source for tourists, its influence on destination image formation is not yet fully understood. In order to bridge this knowledge gap in tourism management, we conducted an empirical study to identify the impact of online user generated reviews on the two dimensions of destination image: affective and cognitive.The results of this study extend previous works by demonstrating how user-generated content affects the image of a tourist destination. This study also analyses the mediating effects of the cognitive and affective dimensions of destination image on behavioural intentions.
publishDate 2024
dc.date.none.fl_str_mv 2024-01-10
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://tmstudies.net/index.php/ectms/article/view/616
url https://tmstudies.net/index.php/ectms/article/view/616
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv https://tmstudies.net/index.php/ectms/article/view/616
https://tmstudies.net/index.php/ectms/article/view/616/2448
dc.rights.driver.fl_str_mv Copyright (c) 2016 Tourism & Management Studies
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2016 Tourism & Management Studies
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv University of Algarve
publisher.none.fl_str_mv University of Algarve
dc.source.none.fl_str_mv Revista Encontros Científicos - Tourism & Management Studies; v. 10 (2014): Special Issue; 158-164
Tourism & Management Studies; Vol. 10 (2014): Special Issue; 158-164
Tourism & Management Studies; Vol. 10 (2014): Special Issue; 158-164
Revista Encontros Científicos - Tourism & Management Studies; Vol. 10 (2014): Special Issue; 158-164
2182-8466
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
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