Do sustainability perceptions affect lake destination loyalty?
Autor(a) principal: | |
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Data de Publicação: | 2023 |
Outros Autores: | , , , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/11328/5094 https://doi.org/10.3390/su151813954 |
Resumo: | Despite a growing concern over sustainability in tourism, research on this domain, regarding, specifically, lake destinations, is still scarce. Although perceptions on lake destinations have been studied, no study is known that has analyzed the impact of visitors’ perceptions on satisfaction and behavioral intentions. Thus, this paper aims to develop and test a model to analyze the effect of lake visitors’ perceptions of destination’s sustainability on both satisfaction and loyalty towards lake destinations. A questionnaire survey was conducted in the Shchuchinsk-Burabay resort area, an important lake destination in Northern Kazakhstan. The results support the proposed lake destination loyalty model, tested using partial least squares structural equation modelling (PLS-SEM). Sustainability proved to be decisively influential, with water quality being the dimension with the highest impact on satisfaction with the lakes, along with a positive key impact of other dimensions of perceptions of the lakes being the absence of congestion. In addition, both water quality and lack of congestion had, conjointly with other features, a significant indirect impact on satisfaction with lake destinations and on loyalty. Based on the research findings, theoretical conclusions and practical implications are drawn. |
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Do sustainability perceptions affect lake destination loyalty?Lake destination perceptionsWater qualitySustainabilitySatisfactionLoyaltyStructural equation modellingDespite a growing concern over sustainability in tourism, research on this domain, regarding, specifically, lake destinations, is still scarce. Although perceptions on lake destinations have been studied, no study is known that has analyzed the impact of visitors’ perceptions on satisfaction and behavioral intentions. Thus, this paper aims to develop and test a model to analyze the effect of lake visitors’ perceptions of destination’s sustainability on both satisfaction and loyalty towards lake destinations. A questionnaire survey was conducted in the Shchuchinsk-Burabay resort area, an important lake destination in Northern Kazakhstan. The results support the proposed lake destination loyalty model, tested using partial least squares structural equation modelling (PLS-SEM). Sustainability proved to be decisively influential, with water quality being the dimension with the highest impact on satisfaction with the lakes, along with a positive key impact of other dimensions of perceptions of the lakes being the absence of congestion. In addition, both water quality and lack of congestion had, conjointly with other features, a significant indirect impact on satisfaction with lake destinations and on loyalty. Based on the research findings, theoretical conclusions and practical implications are drawn.MDPI - Multidisciplinary Digital Publishing Institute2023-09-25T09:11:46Z2023-09-252023-09-20T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfRamazanova, M., Deyá Tortella, B., Kakabayev, A., Caldeira, A. M., & Carneiro, M. J. (2023). Do sustainability perceptions affect lake destination loyalty? Sustainability, 15(18), 13954, 1-21. https://doi.org/10.3390/su151813954. Repositório Institucional UPT. http://hdl.handle.net/11328/5094http://hdl.handle.net/11328/5094Ramazanova, M., Deyá Tortella, B., Kakabayev, A., Caldeira, A. M., & Carneiro, M. J. (2023). Do sustainability perceptions affect lake destination loyalty? Sustainability, 15(18), 13954, 1-21. https://doi.org/10.3390/su151813954. Repositório Institucional UPT. http://hdl.handle.net/11328/5094http://hdl.handle.net/11328/5094https://doi.org/10.3390/su151813954eng2071-1050https://www.mdpi.com/2071-1050/15/18/13954http://creativecommons.org/licenses/by/4.0/info:eu-repo/semantics/openAccessRamazanova, MakhabbatDeyá Tortella, BartoloméKakabayev, AnuarbekCaldeira, Ana MariaCarneiro, Maria Joãoreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-11-16T02:08:39Zoai:repositorio.upt.pt:11328/5094Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T22:40:09.638564Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Do sustainability perceptions affect lake destination loyalty? |
title |
Do sustainability perceptions affect lake destination loyalty? |
spellingShingle |
Do sustainability perceptions affect lake destination loyalty? Ramazanova, Makhabbat Lake destination perceptions Water quality Sustainability Satisfaction Loyalty Structural equation modelling |
title_short |
Do sustainability perceptions affect lake destination loyalty? |
title_full |
Do sustainability perceptions affect lake destination loyalty? |
title_fullStr |
Do sustainability perceptions affect lake destination loyalty? |
title_full_unstemmed |
Do sustainability perceptions affect lake destination loyalty? |
title_sort |
Do sustainability perceptions affect lake destination loyalty? |
author |
Ramazanova, Makhabbat |
author_facet |
Ramazanova, Makhabbat Deyá Tortella, Bartolomé Kakabayev, Anuarbek Caldeira, Ana Maria Carneiro, Maria João |
author_role |
author |
author2 |
Deyá Tortella, Bartolomé Kakabayev, Anuarbek Caldeira, Ana Maria Carneiro, Maria João |
author2_role |
author author author author |
dc.contributor.author.fl_str_mv |
Ramazanova, Makhabbat Deyá Tortella, Bartolomé Kakabayev, Anuarbek Caldeira, Ana Maria Carneiro, Maria João |
dc.subject.por.fl_str_mv |
Lake destination perceptions Water quality Sustainability Satisfaction Loyalty Structural equation modelling |
topic |
Lake destination perceptions Water quality Sustainability Satisfaction Loyalty Structural equation modelling |
description |
Despite a growing concern over sustainability in tourism, research on this domain, regarding, specifically, lake destinations, is still scarce. Although perceptions on lake destinations have been studied, no study is known that has analyzed the impact of visitors’ perceptions on satisfaction and behavioral intentions. Thus, this paper aims to develop and test a model to analyze the effect of lake visitors’ perceptions of destination’s sustainability on both satisfaction and loyalty towards lake destinations. A questionnaire survey was conducted in the Shchuchinsk-Burabay resort area, an important lake destination in Northern Kazakhstan. The results support the proposed lake destination loyalty model, tested using partial least squares structural equation modelling (PLS-SEM). Sustainability proved to be decisively influential, with water quality being the dimension with the highest impact on satisfaction with the lakes, along with a positive key impact of other dimensions of perceptions of the lakes being the absence of congestion. In addition, both water quality and lack of congestion had, conjointly with other features, a significant indirect impact on satisfaction with lake destinations and on loyalty. Based on the research findings, theoretical conclusions and practical implications are drawn. |
publishDate |
2023 |
dc.date.none.fl_str_mv |
2023-09-25T09:11:46Z 2023-09-25 2023-09-20T00:00:00Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
Ramazanova, M., Deyá Tortella, B., Kakabayev, A., Caldeira, A. M., & Carneiro, M. J. (2023). Do sustainability perceptions affect lake destination loyalty? Sustainability, 15(18), 13954, 1-21. https://doi.org/10.3390/su151813954. Repositório Institucional UPT. http://hdl.handle.net/11328/5094 http://hdl.handle.net/11328/5094 Ramazanova, M., Deyá Tortella, B., Kakabayev, A., Caldeira, A. M., & Carneiro, M. J. (2023). Do sustainability perceptions affect lake destination loyalty? Sustainability, 15(18), 13954, 1-21. https://doi.org/10.3390/su151813954. Repositório Institucional UPT. http://hdl.handle.net/11328/5094 http://hdl.handle.net/11328/5094 https://doi.org/10.3390/su151813954 |
identifier_str_mv |
Ramazanova, M., Deyá Tortella, B., Kakabayev, A., Caldeira, A. M., & Carneiro, M. J. (2023). Do sustainability perceptions affect lake destination loyalty? Sustainability, 15(18), 13954, 1-21. https://doi.org/10.3390/su151813954. Repositório Institucional UPT. http://hdl.handle.net/11328/5094 |
url |
http://hdl.handle.net/11328/5094 https://doi.org/10.3390/su151813954 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
2071-1050 https://www.mdpi.com/2071-1050/15/18/13954 |
dc.rights.driver.fl_str_mv |
http://creativecommons.org/licenses/by/4.0/ info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
http://creativecommons.org/licenses/by/4.0/ |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
MDPI - Multidisciplinary Digital Publishing Institute |
publisher.none.fl_str_mv |
MDPI - Multidisciplinary Digital Publishing Institute |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
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Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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RCAAP |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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