Toward a quality measure of angolan public higher education institutions to enhance organizational performance

• Main Author: Veloso, Cláudia M.
• Publication Date: 2017
• Other Authors: Lunga, Domingos, Fernandes, Paula Odete
• Format: Article
• Language: eng
• Source: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Download full: http://hdl.handle.net/10198/21681
• topic: Common assessment framework; Competitiveness; Higher education institutions; Self-assessment

Nowadays, Higher Education Institutions (HEI) are obliged to pursue the path of quality, not only because of the growing demand of society, but also because HEI are the driving force for competitiveness. As the knowledge society is increasingly demanding, it is necessary to measure and evaluate it. The use of a self-assessment tool, developed in Europe, Common Assessment Framework (CAF), allows the measurement of the quality of services provided in public administration. In order to evaluate the reliability of the application of the CAF model to Public Higher Education Institutions in Angola, a multivariate analysis it was used. The findings of this study show that the model can be applied with confidence to Angolan HEI. In addition, the CAF model can be a useful tool for HEI to help them get to know each other better and move toward the path of quality, in an endless search for continuous improvement translated into excellent organizational performance.