The relationship between EFQM recognition system and management maturity

Detalhes bibliográficos
Autor(a) principal: Pimentel, L.
Data de Publicação: 2022
Outros Autores: Rogala, P.
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10071/25909
Resumo: The EFQM recognition system is an acknowledged method of assessing business excellence understood as the degree of implementation of quality management in an organization. The paper aims to examine whether a high rating under the EFQM recognition system simulta neously means a high general management maturity level. The investigation covers the 35 organizations that won EFQM awards in Portugal. The study is based on points awarded to organizations under the EFQM recognition system and on questionnaires/interviews with managers responsible for quality management in the studied organizations. The results indicate a positive and robust correlation between the quality management imple mentation (rating under the EFQM recognition system) and general management maturity. The study helps to close the gap in the literature regarding the relationship between quality management and management maturity in an organization.
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spelling The relationship between EFQM recognition system and management maturityQuality managementEFQM awardsEFQM recognition systemBusiness excellenceManagement maturityThe EFQM recognition system is an acknowledged method of assessing business excellence understood as the degree of implementation of quality management in an organization. The paper aims to examine whether a high rating under the EFQM recognition system simulta neously means a high general management maturity level. The investigation covers the 35 organizations that won EFQM awards in Portugal. The study is based on points awarded to organizations under the EFQM recognition system and on questionnaires/interviews with managers responsible for quality management in the studied organizations. The results indicate a positive and robust correlation between the quality management imple mentation (rating under the EFQM recognition system) and general management maturity. The study helps to close the gap in the literature regarding the relationship between quality management and management maturity in an organization.Polish Academy of Sciences2022-07-21T11:33:23Z2022-01-01T00:00:00Z20222022-07-21T12:32:38Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10071/25909eng2080-820810.24425/mper.2022.142057Pimentel, L.Rogala, P.info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-11-09T17:46:40Zoai:repositorio.iscte-iul.pt:10071/25909Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T22:22:31.484128Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv The relationship between EFQM recognition system and management maturity
title The relationship between EFQM recognition system and management maturity
spellingShingle The relationship between EFQM recognition system and management maturity
Pimentel, L.
Quality management
EFQM awards
EFQM recognition system
Business excellence
Management maturity
title_short The relationship between EFQM recognition system and management maturity
title_full The relationship between EFQM recognition system and management maturity
title_fullStr The relationship between EFQM recognition system and management maturity
title_full_unstemmed The relationship between EFQM recognition system and management maturity
title_sort The relationship between EFQM recognition system and management maturity
author Pimentel, L.
author_facet Pimentel, L.
Rogala, P.
author_role author
author2 Rogala, P.
author2_role author
dc.contributor.author.fl_str_mv Pimentel, L.
Rogala, P.
dc.subject.por.fl_str_mv Quality management
EFQM awards
EFQM recognition system
Business excellence
Management maturity
topic Quality management
EFQM awards
EFQM recognition system
Business excellence
Management maturity
description The EFQM recognition system is an acknowledged method of assessing business excellence understood as the degree of implementation of quality management in an organization. The paper aims to examine whether a high rating under the EFQM recognition system simulta neously means a high general management maturity level. The investigation covers the 35 organizations that won EFQM awards in Portugal. The study is based on points awarded to organizations under the EFQM recognition system and on questionnaires/interviews with managers responsible for quality management in the studied organizations. The results indicate a positive and robust correlation between the quality management imple mentation (rating under the EFQM recognition system) and general management maturity. The study helps to close the gap in the literature regarding the relationship between quality management and management maturity in an organization.
publishDate 2022
dc.date.none.fl_str_mv 2022-07-21T11:33:23Z
2022-01-01T00:00:00Z
2022
2022-07-21T12:32:38Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10071/25909
url http://hdl.handle.net/10071/25909
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 2080-8208
10.24425/mper.2022.142057
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Polish Academy of Sciences
publisher.none.fl_str_mv Polish Academy of Sciences
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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