Lean management in healthcare sector

• Autor(a) principal: Li Xueying
• Data de Publicação: 2019
• Tipo de documento: Dissertação
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/10071/21379
• topic: Lean management; Quality; Continuous improvement; Manejo enxuto; Qualidade; Cuidados de saúde -- Health care; Melhoria continua

Purpose – The purpose of this study is to describe an understanding of Lean in healthcare try to identify barriers in successful implementation of lean in healthcare, as it has achieved in mass manufacturing. Methodology – Systematic literature review approach is adopted for this paper and literatures are classified into categories, based on the quality aims of healthcare proposed by IOM in 2001. Findings – A total of 52 literatures in lean healthcare are reviewed, classified and analyzed. Several barriers are found in literatures including lost in translation of lean lingos, difficulty to define customers in healthcare settings, narrow application of Lean instead of broad pictures, the lack of pursuit in continuous perfection of lean and readiness of Lean before implementation. Value – The finding of this study indicates what should be paid attention to for a successful implementation of lean in healthcare.