Major Concerns and Systematic literature Review on Enterprise Resource Planning

• Autor(a) principal: Martins, Emanuel João da Silva
• Data de Publicação: 2022
• Tipo de documento: Dissertação
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/10400.26/43128
• topic: Enterprise resource planning; ERP; Literature analysis; ERP trends; ERP concerns; ERP evolution; Systematic literature review; PRISMA

Organizations seek to optimize their business processes and one of the best ways to achieve this goal is to implement an Enterprise Resource Planning system. ERP systems have evolved in recent decades with the aim of helping organizations improve the way they work and increase their performance. These systems have differentiated and flexible characteristics and can provide opportunities for growth and sustainability for large companies, but also for small and medium-sized companies. This dissertation addresses the major concerns on ERP systems through a systematic review of a decade of research (2011- 2021). Publications from the last decade addressed different themes and topics in different phases of ERP life cycle and used different study methodologies. Researchers have played a leading role in the study and understanding of ERP systems adopted in the most different contexts. The systematic review carried out was based on the structure and organization of PRISMA 2020, a document developed to facilitate the creation of systematic reviews and served as a methodological guide. Based on a systematic review, it was defined a taxonomy to characterize and categorize study methodologies, life cycle phases, and major concerns. The definition of a work methodology was important to guarantee a cohesive, solid, and sustainable work. The publications analysed in this research were obtained following the guidelines of the previously defined methodology and came from scientific repositories available at B-on, respectively, ACM, EBSCO, IEEE, SAGE, Scopus, Taylor & Francis, WoS. The first search phase obtained 2610 publications. After applying the eligibility criteria, a final result with 126 eligible publications was get, which were the basis of this study. There was a clear preference for case studies among the categories of research methods. Regarding the various phases of the ERP life cycle, implementation, operation, and decision were the most studied phases in the eligible publications. Implementation, integration approaches, user participation, decision making, and risks management were the top five concerns on ERP systems out of a list of twenty-two. These and other results were presented and discussed. Finally, main industry and academia contributions and some limitations were presented, and possible future works were proposed.