Tourism graduates’ satisfaction: the new challenges for higher education institutions and for the tourism industry

Detalhes bibliográficos
Autor(a) principal: Eurico, Sofia
Data de Publicação: 2013
Outros Autores: Silva, João Albino, Valle, Patrícia
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: https://tmstudies.net/index.php/ectms/article/view/580
Resumo: The present study analyses the antecedent and subsequent variablesof satisfaction for the Tourism graduate towards the attended HigherEducation Institution (HEI), and it also considers his/her knowledgeof the tourism industry as a professional. The meeting of theseexperiences represent a key information source for the strategicpositioning and management of HEIs with a Tourism training offer, aswell as for the tourism industry, which recognizes thosecorresponding more assertively to the needs of today's tourismprofessionals. Based on a conceptual framework related to theconsumer satisfaction and using the Partial Least Square - PathModelling technique, the relationship between the variables thatcomprise the process of customer satisfaction formation, based on theNational Consumer Satisfaction Indexes methodologies of Contents,and some characteristics of the sample were analysed. The resultsshow that image is the main antecedent of satisfaction for therespondents in relation to the attended HEI and also indicate arelevant distinction in their perception of the HEIs’ nature, eitheruniversity or polytechnic.
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spelling Tourism graduates’ satisfaction: the new challenges for higher education institutions and for the tourism industryA satisfação dos licenciados em Turismo: os novos desafios para as instituições de ensino superior e para o setor do TurismoConsumer satisfactionstrategic managementTourism Higher EducationPLS-PMThe present study analyses the antecedent and subsequent variablesof satisfaction for the Tourism graduate towards the attended HigherEducation Institution (HEI), and it also considers his/her knowledgeof the tourism industry as a professional. The meeting of theseexperiences represent a key information source for the strategicpositioning and management of HEIs with a Tourism training offer, aswell as for the tourism industry, which recognizes thosecorresponding more assertively to the needs of today's tourismprofessionals. Based on a conceptual framework related to theconsumer satisfaction and using the Partial Least Square - PathModelling technique, the relationship between the variables thatcomprise the process of customer satisfaction formation, based on theNational Consumer Satisfaction Indexes methodologies of Contents,and some characteristics of the sample were analysed. The resultsshow that image is the main antecedent of satisfaction for therespondents in relation to the attended HEI and also indicate arelevant distinction in their perception of the HEIs’ nature, eitheruniversity or polytechnic.O presente estudo analisa os elementos antecedentes e consequentesda satisfação do diplomado em Turismo em relação à Instituição deEnsino Superior (IES) frequentada, considerando ainda o seuconhecimento do setor do Turismo enquanto profissional desta área.Este encontro de experiências representará uma fonte de informaçãochave para o posicionamento e gestão estratégicos das IES com ofertaformativa em Turismo, bem como para a indústria do Turismo, quereconhecerá as que correspondem de forma mais assertiva àsnecessidades dos atuais profissionais do Turismo. Utilizando umquadro conceptual baseado na análise da satisfação do consumidor erecorrendo à técnica Partial Least Square – Path Modelling, procurouseanalisar a relação entre as variáveis que integram o processo deformação da satisfação do consumidor considerado, e que se baseia nametodologias dos Índices Nacionais de Satisfação do Consumidor, ealgumas caraterísticas da amostra. Os resultados evidenciam avariável imagem como o elemento principal no processo de formaçãoda satisfação dos inquiridos em relação à IES frequentada e indicamainda distinções relevantes na perceção dos inquiridos ao nível danatureza da IES, ensino universitário ou politécnico.University of Algarve2013-07-31info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttps://tmstudies.net/index.php/ectms/article/view/580Revista Encontros Científicos - Tourism & Management Studies; v. 9 n. 2 (2013); 29-36Tourism & Management Studies; Vol. 9 N.º 2 (2013); 29-36Tourism & Management Studies; Vol. 9 No. 2 (2013); 29-36Revista Encontros Científicos - Tourism & Management Studies; Vol. 9 Núm. 2 (2013); 29-362182-8466reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAPenghttps://tmstudies.net/index.php/ectms/article/view/580https://tmstudies.net/index.php/ectms/article/view/580/1020Copyright (c) 2016 Tourism & Management Studiesinfo:eu-repo/semantics/openAccessEurico, SofiaSilva, João AlbinoValle, Patrícia2023-12-27T10:25:30Zoai:ojs.pkp.sfu.ca:article/580Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T00:56:20.034456Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Tourism graduates’ satisfaction: the new challenges for higher education institutions and for the tourism industry
A satisfação dos licenciados em Turismo: os novos desafios para as instituições de ensino superior e para o setor do Turismo
title Tourism graduates’ satisfaction: the new challenges for higher education institutions and for the tourism industry
spellingShingle Tourism graduates’ satisfaction: the new challenges for higher education institutions and for the tourism industry
Eurico, Sofia
Consumer satisfaction
strategic management
Tourism Higher Education
PLS-PM
title_short Tourism graduates’ satisfaction: the new challenges for higher education institutions and for the tourism industry
title_full Tourism graduates’ satisfaction: the new challenges for higher education institutions and for the tourism industry
title_fullStr Tourism graduates’ satisfaction: the new challenges for higher education institutions and for the tourism industry
title_full_unstemmed Tourism graduates’ satisfaction: the new challenges for higher education institutions and for the tourism industry
title_sort Tourism graduates’ satisfaction: the new challenges for higher education institutions and for the tourism industry
author Eurico, Sofia
author_facet Eurico, Sofia
Silva, João Albino
Valle, Patrícia
author_role author
author2 Silva, João Albino
Valle, Patrícia
author2_role author
author
dc.contributor.author.fl_str_mv Eurico, Sofia
Silva, João Albino
Valle, Patrícia
dc.subject.por.fl_str_mv Consumer satisfaction
strategic management
Tourism Higher Education
PLS-PM
topic Consumer satisfaction
strategic management
Tourism Higher Education
PLS-PM
description The present study analyses the antecedent and subsequent variablesof satisfaction for the Tourism graduate towards the attended HigherEducation Institution (HEI), and it also considers his/her knowledgeof the tourism industry as a professional. The meeting of theseexperiences represent a key information source for the strategicpositioning and management of HEIs with a Tourism training offer, aswell as for the tourism industry, which recognizes thosecorresponding more assertively to the needs of today's tourismprofessionals. Based on a conceptual framework related to theconsumer satisfaction and using the Partial Least Square - PathModelling technique, the relationship between the variables thatcomprise the process of customer satisfaction formation, based on theNational Consumer Satisfaction Indexes methodologies of Contents,and some characteristics of the sample were analysed. The resultsshow that image is the main antecedent of satisfaction for therespondents in relation to the attended HEI and also indicate arelevant distinction in their perception of the HEIs’ nature, eitheruniversity or polytechnic.
publishDate 2013
dc.date.none.fl_str_mv 2013-07-31
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://tmstudies.net/index.php/ectms/article/view/580
url https://tmstudies.net/index.php/ectms/article/view/580
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv https://tmstudies.net/index.php/ectms/article/view/580
https://tmstudies.net/index.php/ectms/article/view/580/1020
dc.rights.driver.fl_str_mv Copyright (c) 2016 Tourism & Management Studies
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2016 Tourism & Management Studies
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv University of Algarve
publisher.none.fl_str_mv University of Algarve
dc.source.none.fl_str_mv Revista Encontros Científicos - Tourism & Management Studies; v. 9 n. 2 (2013); 29-36
Tourism & Management Studies; Vol. 9 N.º 2 (2013); 29-36
Tourism & Management Studies; Vol. 9 No. 2 (2013); 29-36
Revista Encontros Científicos - Tourism & Management Studies; Vol. 9 Núm. 2 (2013); 29-36
2182-8466
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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