Information technology infrastructure library and the migration to cloud computing

• Autor(a) principal: Cardoso, Abílio
• Data de Publicação: 2018
• Outros Autores: Moreira, Fernando, Escudero, David Fonseca
• Tipo de documento: Artigo
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/11328/2222
• topic: Cloud Computing; ITIL; Migration to cloud computing

The decision of migrating Information Technology to Cloud Computing, by an organisation, encompasses various decisions that must be undertaken in order to minimise risks and to perform a smooth and accurate transition to the Cloud Computing. Accordingly, to migrate Information Technology services to the Cloud Computing in a straightforward way, with more control and in a more accurate way, the organisation must use the right tools. Having in mind the Cloud Computing focus on Information Technology services shared with the Information Technology Infrastructure Library and the latter has processes that have been tested by distinct organisations it makes sense to research whether the Information Technology Infrastructure Library processes can be used in the migration to Cloud Computing. Accordingly, in this paper, we investigate on one hand, how Information Technology Infrastructure Library could be useful to the migration of services, applications, and data to the Cloud Computing, and on the other hand, we will discuss about how these process help people to improve their skills in the knowledge accessibility. The research was validated with the implementation of a case study and with interviews to the stakeholders of the whole process. With this research, we were able to verify that the ITIL could be used to support the migration to cloud computing.