A bibliometric analysis of service climate as a sustainable competitive advantage in hospitality

Detalhes bibliográficos
Autor(a) principal: Palácios, H.
Data de Publicação: 2021
Outros Autores: Almeida, M. H. De, Sousa, M.
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10071/23750
Resumo: The purpose of this study is to carry out a systematic literature review and map the service climate in hospitality to discuss the future of the construct as a sustainable competitive advantage. A bibliometric (Bibliometrix) and network (VOSviewer) analysis were conducted in order to review the literature of 63 hospitality service climate articles published between 2005 and 2021, covering 167 authors, 30 journals, 17 countries, and indexed with 241 authors keywords. The “International Journal of Contemporary Hospitality Management” presents the most considerable accumulated growth of the hospitality service climate articles. The content analysis showed a total sample with 3519 customers and 23,068 employees, and all include women and men. The studies were carried out mainly in Asia. The research trend topics revealed that performance is one of the most crucial link factors, and keywords such as service climate, performance, antecedents, and perceptions are closely related. Finally, it is essential to highlight that the new trends are related to technology, industrial revolution 4.0, big data, and HR analytics.
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spelling A bibliometric analysis of service climate as a sustainable competitive advantage in hospitalityService climateSustainableCompetitive advantageHospitalityBibliometrics analysisStructures of knowledgeThe purpose of this study is to carry out a systematic literature review and map the service climate in hospitality to discuss the future of the construct as a sustainable competitive advantage. A bibliometric (Bibliometrix) and network (VOSviewer) analysis were conducted in order to review the literature of 63 hospitality service climate articles published between 2005 and 2021, covering 167 authors, 30 journals, 17 countries, and indexed with 241 authors keywords. The “International Journal of Contemporary Hospitality Management” presents the most considerable accumulated growth of the hospitality service climate articles. The content analysis showed a total sample with 3519 customers and 23,068 employees, and all include women and men. The studies were carried out mainly in Asia. The research trend topics revealed that performance is one of the most crucial link factors, and keywords such as service climate, performance, antecedents, and perceptions are closely related. Finally, it is essential to highlight that the new trends are related to technology, industrial revolution 4.0, big data, and HR analytics.MDPI2021-12-15T12:29:52Z2021-01-01T00:00:00Z20212021-12-15T12:29:12Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10071/23750eng2071-105010.3390/su132112214Palácios, H.Almeida, M. H. DeSousa, M.info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-11-09T17:52:47Zoai:repositorio.iscte-iul.pt:10071/23750Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T22:26:21.553636Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv A bibliometric analysis of service climate as a sustainable competitive advantage in hospitality
title A bibliometric analysis of service climate as a sustainable competitive advantage in hospitality
spellingShingle A bibliometric analysis of service climate as a sustainable competitive advantage in hospitality
Palácios, H.
Service climate
Sustainable
Competitive advantage
Hospitality
Bibliometrics analysis
Structures of knowledge
title_short A bibliometric analysis of service climate as a sustainable competitive advantage in hospitality
title_full A bibliometric analysis of service climate as a sustainable competitive advantage in hospitality
title_fullStr A bibliometric analysis of service climate as a sustainable competitive advantage in hospitality
title_full_unstemmed A bibliometric analysis of service climate as a sustainable competitive advantage in hospitality
title_sort A bibliometric analysis of service climate as a sustainable competitive advantage in hospitality
author Palácios, H.
author_facet Palácios, H.
Almeida, M. H. De
Sousa, M.
author_role author
author2 Almeida, M. H. De
Sousa, M.
author2_role author
author
dc.contributor.author.fl_str_mv Palácios, H.
Almeida, M. H. De
Sousa, M.
dc.subject.por.fl_str_mv Service climate
Sustainable
Competitive advantage
Hospitality
Bibliometrics analysis
Structures of knowledge
topic Service climate
Sustainable
Competitive advantage
Hospitality
Bibliometrics analysis
Structures of knowledge
description The purpose of this study is to carry out a systematic literature review and map the service climate in hospitality to discuss the future of the construct as a sustainable competitive advantage. A bibliometric (Bibliometrix) and network (VOSviewer) analysis were conducted in order to review the literature of 63 hospitality service climate articles published between 2005 and 2021, covering 167 authors, 30 journals, 17 countries, and indexed with 241 authors keywords. The “International Journal of Contemporary Hospitality Management” presents the most considerable accumulated growth of the hospitality service climate articles. The content analysis showed a total sample with 3519 customers and 23,068 employees, and all include women and men. The studies were carried out mainly in Asia. The research trend topics revealed that performance is one of the most crucial link factors, and keywords such as service climate, performance, antecedents, and perceptions are closely related. Finally, it is essential to highlight that the new trends are related to technology, industrial revolution 4.0, big data, and HR analytics.
publishDate 2021
dc.date.none.fl_str_mv 2021-12-15T12:29:52Z
2021-01-01T00:00:00Z
2021
2021-12-15T12:29:12Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10071/23750
url http://hdl.handle.net/10071/23750
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 2071-1050
10.3390/su132112214
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv MDPI
publisher.none.fl_str_mv MDPI
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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