Managerial competences and management in hospitality: a study of Brazilian managers

Detalhes bibliográficos
Autor(a) principal: Paiva, Kely
Data de Publicação: 2014
Outros Autores: Santos, Andreia, Lacerda, Márcio
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: https://tmstudies.net/index.php/ectms/article/view/705
Resumo:  Part of the world's attention is focused on Brazil: an emerging country, host of the Confederation Cup in 2013, the Football World Cup in 2014, and the Olympic Games in 2016. In this context, hospitality presents itself as a market differentiator, in the quest for customer loyalty as well as these events. Managers of these enterprises are mainly responsible for the integration and implementation of management models. Focusing on the analysis of managerial competences and their management in the hospitality industry, a descriptive case study was carried out with quantitative and qualitative approaches, which featured 28 managers of hotels of three Brazilian states (Minas Gerais, São Paulo, Rio de Janeiro). The need to harmonise the idealised and the effectively experienced competences of Brazilian managers surveyed was discovered, given the differences observed. In addition, management of competences is based on the subjects’ own efforts, also affecting the hotel where they work.
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spelling Managerial competences and management in hospitality: a study of Brazilian managersCompetências gerenciais e sua gestão na hotelaria: um estudo com gestores brasileirosManagerial competences, management of competences, hospitalityCompetências gerenciais, gestão de competências, hotelaria Part of the world's attention is focused on Brazil: an emerging country, host of the Confederation Cup in 2013, the Football World Cup in 2014, and the Olympic Games in 2016. In this context, hospitality presents itself as a market differentiator, in the quest for customer loyalty as well as these events. Managers of these enterprises are mainly responsible for the integration and implementation of management models. Focusing on the analysis of managerial competences and their management in the hospitality industry, a descriptive case study was carried out with quantitative and qualitative approaches, which featured 28 managers of hotels of three Brazilian states (Minas Gerais, São Paulo, Rio de Janeiro). The need to harmonise the idealised and the effectively experienced competences of Brazilian managers surveyed was discovered, given the differences observed. In addition, management of competences is based on the subjects’ own efforts, also affecting the hotel where they work.Parte da atenção mundial está voltada para o Brasil: país emergente, sede da Copa das Confederações em 2013, da Copa do Mundo de Futebol em 2014, dos Jogos Olímpicos em 2016. Neste contexto, a hospitalidade se apresenta como um diferencial de mercado, na busca pela fidelização do cliente para além desses eventos. Os gestores desses empreendimentos são os principais responsáveis pela integração e implementação de modelos de gestão. Com vistas à análise das competências gerenciais e sua gestão no setor hoteleiro, realizou-se uma pesquisa de campo, descritiva, abordagens quantitativa e qualitativa, que contou com 28 gestores hoteleiros de três estados brasileiros (Minas Gerais, São Paulo, Rio de Janeiro). Percebeu-se a necessidade de harmonizar as competências idealizadas e as efetivamente vivenciadas pelos gestores brasileiros pesquisados, dadas as diferenças observadas. Além disso, a gestão de suas competências pauta-se em esforços do próprio sujeito, contando também com o hotel onde trabalha nesse sentido.University of Algarve2014-08-28T00:00:00Zjournal articlejournal articlejournal articleinfo:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://tmstudies.net/index.php/ectms/article/view/705oai:ojs.pkp.sfu.ca:article/705Revista Encontros Científicos - Tourism & Management Studies; Vol 10, No 2 (2014); 84-93Tourism & Management Studies; Vol 10, No 2 (2014); 84-93Tourism & Management Studies; Vol 10, No 2 (2014); 84-93Revista Encontros Científicos - Tourism & Management Studies; Vol 10, No 2 (2014); 84-932182-8466reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAPenghttps://tmstudies.net/index.php/ectms/article/view/705https://tmstudies.net/index.php/ectms/article/view/705/1247Copyright (c) 2016 Tourism & Management Studieshttp://creativecommons.org/licenses/by-nc-nd/4.0info:eu-repo/semantics/openAccessPaiva, KelySantos, AndreiaLacerda, Márcio2022-10-05T04:16:50ZPortal AgregadorONG
dc.title.none.fl_str_mv Managerial competences and management in hospitality: a study of Brazilian managers
Competências gerenciais e sua gestão na hotelaria: um estudo com gestores brasileiros
title Managerial competences and management in hospitality: a study of Brazilian managers
spellingShingle Managerial competences and management in hospitality: a study of Brazilian managers
Paiva, Kely
Managerial competences, management of competences, hospitality
Competências gerenciais, gestão de competências, hotelaria
title_short Managerial competences and management in hospitality: a study of Brazilian managers
title_full Managerial competences and management in hospitality: a study of Brazilian managers
title_fullStr Managerial competences and management in hospitality: a study of Brazilian managers
title_full_unstemmed Managerial competences and management in hospitality: a study of Brazilian managers
title_sort Managerial competences and management in hospitality: a study of Brazilian managers
author Paiva, Kely
author_facet Paiva, Kely
Santos, Andreia
Lacerda, Márcio
author_role author
author2 Santos, Andreia
Lacerda, Márcio
author2_role author
author
dc.contributor.author.fl_str_mv Paiva, Kely
Santos, Andreia
Lacerda, Márcio
dc.subject.por.fl_str_mv Managerial competences, management of competences, hospitality
Competências gerenciais, gestão de competências, hotelaria
topic Managerial competences, management of competences, hospitality
Competências gerenciais, gestão de competências, hotelaria
description  Part of the world's attention is focused on Brazil: an emerging country, host of the Confederation Cup in 2013, the Football World Cup in 2014, and the Olympic Games in 2016. In this context, hospitality presents itself as a market differentiator, in the quest for customer loyalty as well as these events. Managers of these enterprises are mainly responsible for the integration and implementation of management models. Focusing on the analysis of managerial competences and their management in the hospitality industry, a descriptive case study was carried out with quantitative and qualitative approaches, which featured 28 managers of hotels of three Brazilian states (Minas Gerais, São Paulo, Rio de Janeiro). The need to harmonise the idealised and the effectively experienced competences of Brazilian managers surveyed was discovered, given the differences observed. In addition, management of competences is based on the subjects’ own efforts, also affecting the hotel where they work.
publishDate 2014
dc.date.none.fl_str_mv 2014-08-28T00:00:00Z
dc.type.driver.fl_str_mv journal article
journal article
journal article
info:eu-repo/semantics/article
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://tmstudies.net/index.php/ectms/article/view/705
oai:ojs.pkp.sfu.ca:article/705
url https://tmstudies.net/index.php/ectms/article/view/705
identifier_str_mv oai:ojs.pkp.sfu.ca:article/705
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv https://tmstudies.net/index.php/ectms/article/view/705
https://tmstudies.net/index.php/ectms/article/view/705/1247
dc.rights.driver.fl_str_mv Copyright (c) 2016 Tourism & Management Studies
http://creativecommons.org/licenses/by-nc-nd/4.0
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2016 Tourism & Management Studies
http://creativecommons.org/licenses/by-nc-nd/4.0
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv University of Algarve
publisher.none.fl_str_mv University of Algarve
dc.source.none.fl_str_mv Revista Encontros Científicos - Tourism & Management Studies; Vol 10, No 2 (2014); 84-93
Tourism & Management Studies; Vol 10, No 2 (2014); 84-93
Tourism & Management Studies; Vol 10, No 2 (2014); 84-93
Revista Encontros Científicos - Tourism & Management Studies; Vol 10, No 2 (2014); 84-93
2182-8466
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv
repository.mail.fl_str_mv
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