Cultural destination’s attributes and tourists’ satisfaction: Differences between first time and repeated visits
Autor(a) principal: | |
---|---|
Data de Publicação: | 2018 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/1822/58618 |
Resumo: | Considering the importance of tourists’ satisfaction in regards to their intentions of revisiting the destination and providing word-of-mouth referrals, this study attempts to investigate the differences between first time and repeated visitors in terms of the perceived attributes of cultural/heritage destinations, tourists’ satisfaction and intention to return and to recommend a destination. The current case study is the city of Guimarães, in Portugal. The research methodology consists of a quantitative approach based on a self-administered survey applied to tourists who visited Guimarães during 2015. Looking at the empirical results, it was possible to conclude that first time and recurrent visitors showed no noticeable difference in the way the perceived attributes of the destination were ranked. In terms of satisfaction, both first time and repeated visitors showed a high level of overall satisfaction with their visit. However, this aspect seems to be insufficient to guarantee their willingness to return. Based on the results, several recommendations may be made to increase tourists’ satisfaction vis-à-vis Guimarães, not forgetting tourists’ needs, attributes valorisation and cultural/heritage sustainability. |
id |
RCAP_80d1e504fd11771479a3264bc27a4997 |
---|---|
oai_identifier_str |
oai:repositorium.sdum.uminho.pt:1822/58618 |
network_acronym_str |
RCAP |
network_name_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository_id_str |
|
spelling |
Cultural destination’s attributes and tourists’ satisfaction: Differences between first time and repeated visitsCultural tourismdestination’s attributesGuimarãesrecommendationtourists’ satisfactionHumanidades::Outras HumanidadesConsidering the importance of tourists’ satisfaction in regards to their intentions of revisiting the destination and providing word-of-mouth referrals, this study attempts to investigate the differences between first time and repeated visitors in terms of the perceived attributes of cultural/heritage destinations, tourists’ satisfaction and intention to return and to recommend a destination. The current case study is the city of Guimarães, in Portugal. The research methodology consists of a quantitative approach based on a self-administered survey applied to tourists who visited Guimarães during 2015. Looking at the empirical results, it was possible to conclude that first time and recurrent visitors showed no noticeable difference in the way the perceived attributes of the destination were ranked. In terms of satisfaction, both first time and repeated visitors showed a high level of overall satisfaction with their visit. However, this aspect seems to be insufficient to guarantee their willingness to return. Based on the results, several recommendations may be made to increase tourists’ satisfaction vis-à-vis Guimarães, not forgetting tourists’ needs, attributes valorisation and cultural/heritage sustainability.This work has the financial support of UNIAG - Applied Management Research Unit, R&D unit funded by the FCT – Portuguese Foundation for the Development of Science and Technology, Ministry of Science, Technology and Higher Education, through national funds under the project UID/GES/04752/2016. This work has also the financial support of the Project Lab2PT - Laboratory of Landscapes, Heritage and Territory - AUR / 04509 and of FCTMEC through national funds and when applicable of the ERDF co-financing, under the new partnership agreement PT2020.info:eu-repo/semantics/publishedVersionUniversidade de Taubaté (Unitau)Universidade do MinhoVareiro, Laurentina Maria da CruzRemoaldo, Paula Cristina AlmeidaRibeiro, J. Cadima20182018-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/1822/58618enginfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-07-21T12:00:17ZPortal AgregadorONG |
dc.title.none.fl_str_mv |
Cultural destination’s attributes and tourists’ satisfaction: Differences between first time and repeated visits |
title |
Cultural destination’s attributes and tourists’ satisfaction: Differences between first time and repeated visits |
spellingShingle |
Cultural destination’s attributes and tourists’ satisfaction: Differences between first time and repeated visits Vareiro, Laurentina Maria da Cruz Cultural tourism destination’s attributes Guimarães recommendation tourists’ satisfaction Humanidades::Outras Humanidades |
title_short |
Cultural destination’s attributes and tourists’ satisfaction: Differences between first time and repeated visits |
title_full |
Cultural destination’s attributes and tourists’ satisfaction: Differences between first time and repeated visits |
title_fullStr |
Cultural destination’s attributes and tourists’ satisfaction: Differences between first time and repeated visits |
title_full_unstemmed |
Cultural destination’s attributes and tourists’ satisfaction: Differences between first time and repeated visits |
title_sort |
Cultural destination’s attributes and tourists’ satisfaction: Differences between first time and repeated visits |
author |
Vareiro, Laurentina Maria da Cruz |
author_facet |
Vareiro, Laurentina Maria da Cruz Remoaldo, Paula Cristina Almeida Ribeiro, J. Cadima |
author_role |
author |
author2 |
Remoaldo, Paula Cristina Almeida Ribeiro, J. Cadima |
author2_role |
author author |
dc.contributor.none.fl_str_mv |
Universidade do Minho |
dc.contributor.author.fl_str_mv |
Vareiro, Laurentina Maria da Cruz Remoaldo, Paula Cristina Almeida Ribeiro, J. Cadima |
dc.subject.por.fl_str_mv |
Cultural tourism destination’s attributes Guimarães recommendation tourists’ satisfaction Humanidades::Outras Humanidades |
topic |
Cultural tourism destination’s attributes Guimarães recommendation tourists’ satisfaction Humanidades::Outras Humanidades |
description |
Considering the importance of tourists’ satisfaction in regards to their intentions of revisiting the destination and providing word-of-mouth referrals, this study attempts to investigate the differences between first time and repeated visitors in terms of the perceived attributes of cultural/heritage destinations, tourists’ satisfaction and intention to return and to recommend a destination. The current case study is the city of Guimarães, in Portugal. The research methodology consists of a quantitative approach based on a self-administered survey applied to tourists who visited Guimarães during 2015. Looking at the empirical results, it was possible to conclude that first time and recurrent visitors showed no noticeable difference in the way the perceived attributes of the destination were ranked. In terms of satisfaction, both first time and repeated visitors showed a high level of overall satisfaction with their visit. However, this aspect seems to be insufficient to guarantee their willingness to return. Based on the results, several recommendations may be made to increase tourists’ satisfaction vis-à-vis Guimarães, not forgetting tourists’ needs, attributes valorisation and cultural/heritage sustainability. |
publishDate |
2018 |
dc.date.none.fl_str_mv |
2018 2018-01-01T00:00:00Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/1822/58618 |
url |
http://hdl.handle.net/1822/58618 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Universidade de Taubaté (Unitau) |
publisher.none.fl_str_mv |
Universidade de Taubaté (Unitau) |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
instname_str |
Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
|
repository.mail.fl_str_mv |
|
_version_ |
1777303660701679616 |