A data-driven approach to measure restaurant performance by combining online reviews with historical sales data
Autor(a) principal: | |
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Data de Publicação: | 2021 |
Outros Autores: | , , , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10071/21260 |
Resumo: | Restaurant management requires customer responsiveness to deal with increasingly higher expectations and market competitiveness. This study proposes an approach to simplify the decision-making process of restaurant managers by combining both live social media customer feedback and historical sales data in a sales forecast model (based on TripAdvisor data and the Bass model). Our approach was validated with internal and external (i.e., online reviews) data gathered from six restaurants. The collected data was processed using data analytics for developing a dashboard that provides value for restauranteurs by taking advantage of online reviews and sales forecast. Such dashboard was evaluated by restaurant management experts, which provided positive feedback, highlighting in particular the time saved in the decision-making process. |
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A data-driven approach to measure restaurant performance by combining online reviews with historical sales dataRestaurant managementBusiness performanceCustomer relationship managementOnline reviewText miningData analyticsRestaurant management requires customer responsiveness to deal with increasingly higher expectations and market competitiveness. This study proposes an approach to simplify the decision-making process of restaurant managers by combining both live social media customer feedback and historical sales data in a sales forecast model (based on TripAdvisor data and the Bass model). Our approach was validated with internal and external (i.e., online reviews) data gathered from six restaurants. The collected data was processed using data analytics for developing a dashboard that provides value for restauranteurs by taking advantage of online reviews and sales forecast. Such dashboard was evaluated by restaurant management experts, which provided positive feedback, highlighting in particular the time saved in the decision-making process.Elsevier2023-12-26T00:00:00Z2021-01-01T00:00:00Z20212021-01-13T19:03:17Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10071/21260eng0278-431910.1016/j.ijhm.2020.102830Fernandes, E.Moro, S.Cortez, P.Batista, F.Ribeiro, R.info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-12-31T01:17:29Zoai:repositorio.iscte-iul.pt:10071/21260Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T22:13:53.012675Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
A data-driven approach to measure restaurant performance by combining online reviews with historical sales data |
title |
A data-driven approach to measure restaurant performance by combining online reviews with historical sales data |
spellingShingle |
A data-driven approach to measure restaurant performance by combining online reviews with historical sales data Fernandes, E. Restaurant management Business performance Customer relationship management Online review Text mining Data analytics |
title_short |
A data-driven approach to measure restaurant performance by combining online reviews with historical sales data |
title_full |
A data-driven approach to measure restaurant performance by combining online reviews with historical sales data |
title_fullStr |
A data-driven approach to measure restaurant performance by combining online reviews with historical sales data |
title_full_unstemmed |
A data-driven approach to measure restaurant performance by combining online reviews with historical sales data |
title_sort |
A data-driven approach to measure restaurant performance by combining online reviews with historical sales data |
author |
Fernandes, E. |
author_facet |
Fernandes, E. Moro, S. Cortez, P. Batista, F. Ribeiro, R. |
author_role |
author |
author2 |
Moro, S. Cortez, P. Batista, F. Ribeiro, R. |
author2_role |
author author author author |
dc.contributor.author.fl_str_mv |
Fernandes, E. Moro, S. Cortez, P. Batista, F. Ribeiro, R. |
dc.subject.por.fl_str_mv |
Restaurant management Business performance Customer relationship management Online review Text mining Data analytics |
topic |
Restaurant management Business performance Customer relationship management Online review Text mining Data analytics |
description |
Restaurant management requires customer responsiveness to deal with increasingly higher expectations and market competitiveness. This study proposes an approach to simplify the decision-making process of restaurant managers by combining both live social media customer feedback and historical sales data in a sales forecast model (based on TripAdvisor data and the Bass model). Our approach was validated with internal and external (i.e., online reviews) data gathered from six restaurants. The collected data was processed using data analytics for developing a dashboard that provides value for restauranteurs by taking advantage of online reviews and sales forecast. Such dashboard was evaluated by restaurant management experts, which provided positive feedback, highlighting in particular the time saved in the decision-making process. |
publishDate |
2021 |
dc.date.none.fl_str_mv |
2021-01-01T00:00:00Z 2021 2021-01-13T19:03:17Z 2023-12-26T00:00:00Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10071/21260 |
url |
http://hdl.handle.net/10071/21260 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
0278-4319 10.1016/j.ijhm.2020.102830 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Elsevier |
publisher.none.fl_str_mv |
Elsevier |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
instname_str |
Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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1799134695638695936 |