The effectiveness of e-word-of-mouth communication about smartphones purchase intention: digital influencer
Main Author: | |
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Publication Date: | 2021 |
Other Authors: | |
Format: | Article |
Language: | eng |
Source: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Download full: | http://hdl.handle.net/10071/24531 |
Summary: | This study aims to compare the effectiveness of eWOM on Facebook, Instagram and YouTube for smartphone buying decision, provided by digital influencers. For such, a quantitative methodology was adopted using three online questionnaires (one for each social media platform), to be answered by Portuguese adults who use them. This comparison has foundation on the IACM, a model introduced by Erkan and Evans to explore the influence of eWOM on consumer's buying intentions. The results show that, while the eWOM information from digital influencers about smartphones has a global consumer receptivity in the three social media platforms considered, that is not happening in a very assertive way for some items [average not greater than 3 (Likert scale 1-5)], in a significant statistically way. The research also demonstrate that YouTube or Instagram are more effective than Facebook in the IACM variables 'information quality', 'information credibility', 'information usefulness', 'positive buying intention with digital influencer positive information' and 'negative buying intention with digital influencer negative information'. |
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The effectiveness of e-word-of-mouth communication about smartphones purchase intention: digital influencerElectronic word-of-mouthDigital influencersIACM modelSocial media platformsInformation qualityInformation credibilityInformation needsAttitude towards informationInformation usefulnessInformation adoptionBuying intentionThis study aims to compare the effectiveness of eWOM on Facebook, Instagram and YouTube for smartphone buying decision, provided by digital influencers. For such, a quantitative methodology was adopted using three online questionnaires (one for each social media platform), to be answered by Portuguese adults who use them. This comparison has foundation on the IACM, a model introduced by Erkan and Evans to explore the influence of eWOM on consumer's buying intentions. The results show that, while the eWOM information from digital influencers about smartphones has a global consumer receptivity in the three social media platforms considered, that is not happening in a very assertive way for some items [average not greater than 3 (Likert scale 1-5)], in a significant statistically way. The research also demonstrate that YouTube or Instagram are more effective than Facebook in the IACM variables 'information quality', 'information credibility', 'information usefulness', 'positive buying intention with digital influencer positive information' and 'negative buying intention with digital influencer negative information'.Inderscience2022-09-03T00:00:00Z2021-01-01T00:00:00Z20212022-02-14T14:46:28Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10071/24531eng1477-521210.1504/IJIMA.2021.117567Rosário, J. F. doLoureiro, S. M. C.info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-11-09T17:52:17Zoai:repositorio.iscte-iul.pt:10071/24531Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T22:26:01.756842Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
The effectiveness of e-word-of-mouth communication about smartphones purchase intention: digital influencer |
title |
The effectiveness of e-word-of-mouth communication about smartphones purchase intention: digital influencer |
spellingShingle |
The effectiveness of e-word-of-mouth communication about smartphones purchase intention: digital influencer Rosário, J. F. do Electronic word-of-mouth Digital influencers IACM model Social media platforms Information quality Information credibility Information needs Attitude towards information Information usefulness Information adoption Buying intention |
title_short |
The effectiveness of e-word-of-mouth communication about smartphones purchase intention: digital influencer |
title_full |
The effectiveness of e-word-of-mouth communication about smartphones purchase intention: digital influencer |
title_fullStr |
The effectiveness of e-word-of-mouth communication about smartphones purchase intention: digital influencer |
title_full_unstemmed |
The effectiveness of e-word-of-mouth communication about smartphones purchase intention: digital influencer |
title_sort |
The effectiveness of e-word-of-mouth communication about smartphones purchase intention: digital influencer |
author |
Rosário, J. F. do |
author_facet |
Rosário, J. F. do Loureiro, S. M. C. |
author_role |
author |
author2 |
Loureiro, S. M. C. |
author2_role |
author |
dc.contributor.author.fl_str_mv |
Rosário, J. F. do Loureiro, S. M. C. |
dc.subject.por.fl_str_mv |
Electronic word-of-mouth Digital influencers IACM model Social media platforms Information quality Information credibility Information needs Attitude towards information Information usefulness Information adoption Buying intention |
topic |
Electronic word-of-mouth Digital influencers IACM model Social media platforms Information quality Information credibility Information needs Attitude towards information Information usefulness Information adoption Buying intention |
description |
This study aims to compare the effectiveness of eWOM on Facebook, Instagram and YouTube for smartphone buying decision, provided by digital influencers. For such, a quantitative methodology was adopted using three online questionnaires (one for each social media platform), to be answered by Portuguese adults who use them. This comparison has foundation on the IACM, a model introduced by Erkan and Evans to explore the influence of eWOM on consumer's buying intentions. The results show that, while the eWOM information from digital influencers about smartphones has a global consumer receptivity in the three social media platforms considered, that is not happening in a very assertive way for some items [average not greater than 3 (Likert scale 1-5)], in a significant statistically way. The research also demonstrate that YouTube or Instagram are more effective than Facebook in the IACM variables 'information quality', 'information credibility', 'information usefulness', 'positive buying intention with digital influencer positive information' and 'negative buying intention with digital influencer negative information'. |
publishDate |
2021 |
dc.date.none.fl_str_mv |
2021-01-01T00:00:00Z 2021 2022-09-03T00:00:00Z 2022-02-14T14:46:28Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
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info:eu-repo/semantics/article |
format |
article |
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publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10071/24531 |
url |
http://hdl.handle.net/10071/24531 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
1477-5212 10.1504/IJIMA.2021.117567 |
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info:eu-repo/semantics/openAccess |
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openAccess |
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application/pdf |
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Inderscience |
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Inderscience |
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reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
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Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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