Strategic Alignment IT-Business: Towards a Proactive e-Public Sector

• Autor(a) principal: de Vasconcelos, José Braga
• Data de Publicação: 2019
• Outros Autores: Henriques, Monica, Pestana, Gabriel, Rocha, Álvaro
• Tipo de documento: Artigo
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/10400.5/28520
• topic: data science; information technology; public sector; strategic alignment

The problem discussed in this paper is the paradox associated with hundreds of contributions of the scientific community over three decades, mainly leveraged by the Strategic Alignment Model (SAM) and its perspectives, but whose benefits arising from its applicability to the real world are scarce. The context of public sector organizations, which does not fit into any of the four perspectives presented by Henderson and Venkatraman (1993), led to the intertwining of the theme with Data Science. The hypothesis formulation involves interconnecting convergent concepts, namely through the adoption of a replicable framework in any world-wide public services, to potentiate the change of perspective, allowing to achieve the desired strategic alignment (IT-Business). It is hoped that the suggestions and recommendations can contribute to leverage significant changes in the Public Sector context in order to optimize the services provided, anticipating the citizen’s needs.