ISO 9001 economic impact in the companies' performance
Autor(a) principal: | |
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Data de Publicação: | 2013 |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/1822/29059 |
Resumo: | Despite all the studies carried out in order to analyze the impact of quality management systems implementation and certification over companies’ financial performance, conclusions reached so far have yet a contradictory nature. Some authors conclude that there is a positive relationship between ISO 9001 certification and companies’ financial improvement, while others do not find evidence to support such a relationship. Overall, no consistent evidence could therefore be found in the literature concerning the real ISO 9001 impact over companies’ business financial performance. Therefore, there seems to be room for conducting additional work in order to analyze: (1) what is the real ISO 9001 certification impact over business financial performance, if any; (2) if “quality organizations” are indeed more profitable and competitive than the others; (3) if companies that become certified base on internal motivations have different results, also from a financial perspective, as compared to the ones that become certified based mostly on external motivations. This paper describes the results obtained from studying the economic impact of quality management systems based on the case study methodology. |
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ISO 9001 economic impact in the companies' performanceISO 9000Economic-financial performanceCase study methodologyDespite all the studies carried out in order to analyze the impact of quality management systems implementation and certification over companies’ financial performance, conclusions reached so far have yet a contradictory nature. Some authors conclude that there is a positive relationship between ISO 9001 certification and companies’ financial improvement, while others do not find evidence to support such a relationship. Overall, no consistent evidence could therefore be found in the literature concerning the real ISO 9001 impact over companies’ business financial performance. Therefore, there seems to be room for conducting additional work in order to analyze: (1) what is the real ISO 9001 certification impact over business financial performance, if any; (2) if “quality organizations” are indeed more profitable and competitive than the others; (3) if companies that become certified base on internal motivations have different results, also from a financial perspective, as compared to the ones that become certified based mostly on external motivations. This paper describes the results obtained from studying the economic impact of quality management systems based on the case study methodology.United Association of Serbia for QualityUniversidade do MinhoSampaio, Paulo20132013-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/1822/29059eng2217-8155info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-07-21T12:22:35ZPortal AgregadorONG |
dc.title.none.fl_str_mv |
ISO 9001 economic impact in the companies' performance |
title |
ISO 9001 economic impact in the companies' performance |
spellingShingle |
ISO 9001 economic impact in the companies' performance Sampaio, Paulo ISO 9000 Economic-financial performance Case study methodology |
title_short |
ISO 9001 economic impact in the companies' performance |
title_full |
ISO 9001 economic impact in the companies' performance |
title_fullStr |
ISO 9001 economic impact in the companies' performance |
title_full_unstemmed |
ISO 9001 economic impact in the companies' performance |
title_sort |
ISO 9001 economic impact in the companies' performance |
author |
Sampaio, Paulo |
author_facet |
Sampaio, Paulo |
author_role |
author |
dc.contributor.none.fl_str_mv |
Universidade do Minho |
dc.contributor.author.fl_str_mv |
Sampaio, Paulo |
dc.subject.por.fl_str_mv |
ISO 9000 Economic-financial performance Case study methodology |
topic |
ISO 9000 Economic-financial performance Case study methodology |
description |
Despite all the studies carried out in order to analyze the impact of quality management systems implementation and certification over companies’ financial performance, conclusions reached so far have yet a contradictory nature. Some authors conclude that there is a positive relationship between ISO 9001 certification and companies’ financial improvement, while others do not find evidence to support such a relationship. Overall, no consistent evidence could therefore be found in the literature concerning the real ISO 9001 impact over companies’ business financial performance. Therefore, there seems to be room for conducting additional work in order to analyze: (1) what is the real ISO 9001 certification impact over business financial performance, if any; (2) if “quality organizations” are indeed more profitable and competitive than the others; (3) if companies that become certified base on internal motivations have different results, also from a financial perspective, as compared to the ones that become certified based mostly on external motivations. This paper describes the results obtained from studying the economic impact of quality management systems based on the case study methodology. |
publishDate |
2013 |
dc.date.none.fl_str_mv |
2013 2013-01-01T00:00:00Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/1822/29059 |
url |
http://hdl.handle.net/1822/29059 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
2217-8155 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
United Association of Serbia for Quality |
publisher.none.fl_str_mv |
United Association of Serbia for Quality |
dc.source.none.fl_str_mv |
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Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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RCAAP |
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RCAAP |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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