Improvement of IT infrastructure management by using configuration management and maturity models: a systematic literature review and a critical analysis
Autor(a) principal: | |
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Data de Publicação: | 2020 |
Outros Autores: | |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10071/20403 |
Resumo: | Background and purpose: This research aims to investigate which benefits one may expect using Maturity Models in Configuration Management (CM) domain. CM is a support process that helps organizations have better management of their infrastructure. Its importance, in the Information Technology (IT) domain, has increased in recent years, despite this process not being technologically new, and the fact that many organizations implement this process in a haphazard way, which results in it not producing the benefits that it should produce. With the intention of assessing and improving the organizations' IT processes practices and capabilities, MMs have been developed and implemented. However, the application of MM in the CM domain is yet to be explored. Design/Methodology/Approach: Two Systematic Literature Reviews (SLRs) and a Critical Analysis were performed. In sum, 80 scientific articles of the most rated conferences and scientific journals were analyzed and conclusions were drawn. Results: This research concludes that despite the CM process being badly implemented, using a MM this process could decrease operational costs and increase the quality management of the infrastructure. Conclusion: However, no MM has been developed so far for the CM process practices. This MM would be a viable support tool for the IT organizations providers since this would help organizations have a mature CM process and better control of their IT infrastructure. Therefore, the existence of a MM for the CM domain would be a welcome advancement that should be developed in the future. |
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Improvement of IT infrastructure management by using configuration management and maturity models: a systematic literature review and a critical analysisConfiguration management processMaturity modelsSystematic literature reviewIT services providersBackground and purpose: This research aims to investigate which benefits one may expect using Maturity Models in Configuration Management (CM) domain. CM is a support process that helps organizations have better management of their infrastructure. Its importance, in the Information Technology (IT) domain, has increased in recent years, despite this process not being technologically new, and the fact that many organizations implement this process in a haphazard way, which results in it not producing the benefits that it should produce. With the intention of assessing and improving the organizations' IT processes practices and capabilities, MMs have been developed and implemented. However, the application of MM in the CM domain is yet to be explored. Design/Methodology/Approach: Two Systematic Literature Reviews (SLRs) and a Critical Analysis were performed. In sum, 80 scientific articles of the most rated conferences and scientific journals were analyzed and conclusions were drawn. Results: This research concludes that despite the CM process being badly implemented, using a MM this process could decrease operational costs and increase the quality management of the infrastructure. Conclusion: However, no MM has been developed so far for the CM process practices. This MM would be a viable support tool for the IT organizations providers since this would help organizations have a mature CM process and better control of their IT infrastructure. Therefore, the existence of a MM for the CM domain would be a welcome advancement that should be developed in the future.Walter de Gruyter GmbH2020-04-22T11:21:31Z2020-01-01T00:00:00Z20202020-04-22T12:18:28Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10071/20403eng1581-183210.2478/orga-2020-0001Serrano, J. P.Pereira, R.info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-11-09T17:35:17Zoai:repositorio.iscte-iul.pt:10071/20403Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T22:15:57.952883Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Improvement of IT infrastructure management by using configuration management and maturity models: a systematic literature review and a critical analysis |
title |
Improvement of IT infrastructure management by using configuration management and maturity models: a systematic literature review and a critical analysis |
spellingShingle |
Improvement of IT infrastructure management by using configuration management and maturity models: a systematic literature review and a critical analysis Serrano, J. P. Configuration management process Maturity models Systematic literature review IT services providers |
title_short |
Improvement of IT infrastructure management by using configuration management and maturity models: a systematic literature review and a critical analysis |
title_full |
Improvement of IT infrastructure management by using configuration management and maturity models: a systematic literature review and a critical analysis |
title_fullStr |
Improvement of IT infrastructure management by using configuration management and maturity models: a systematic literature review and a critical analysis |
title_full_unstemmed |
Improvement of IT infrastructure management by using configuration management and maturity models: a systematic literature review and a critical analysis |
title_sort |
Improvement of IT infrastructure management by using configuration management and maturity models: a systematic literature review and a critical analysis |
author |
Serrano, J. P. |
author_facet |
Serrano, J. P. Pereira, R. |
author_role |
author |
author2 |
Pereira, R. |
author2_role |
author |
dc.contributor.author.fl_str_mv |
Serrano, J. P. Pereira, R. |
dc.subject.por.fl_str_mv |
Configuration management process Maturity models Systematic literature review IT services providers |
topic |
Configuration management process Maturity models Systematic literature review IT services providers |
description |
Background and purpose: This research aims to investigate which benefits one may expect using Maturity Models in Configuration Management (CM) domain. CM is a support process that helps organizations have better management of their infrastructure. Its importance, in the Information Technology (IT) domain, has increased in recent years, despite this process not being technologically new, and the fact that many organizations implement this process in a haphazard way, which results in it not producing the benefits that it should produce. With the intention of assessing and improving the organizations' IT processes practices and capabilities, MMs have been developed and implemented. However, the application of MM in the CM domain is yet to be explored. Design/Methodology/Approach: Two Systematic Literature Reviews (SLRs) and a Critical Analysis were performed. In sum, 80 scientific articles of the most rated conferences and scientific journals were analyzed and conclusions were drawn. Results: This research concludes that despite the CM process being badly implemented, using a MM this process could decrease operational costs and increase the quality management of the infrastructure. Conclusion: However, no MM has been developed so far for the CM process practices. This MM would be a viable support tool for the IT organizations providers since this would help organizations have a mature CM process and better control of their IT infrastructure. Therefore, the existence of a MM for the CM domain would be a welcome advancement that should be developed in the future. |
publishDate |
2020 |
dc.date.none.fl_str_mv |
2020-04-22T11:21:31Z 2020-01-01T00:00:00Z 2020 2020-04-22T12:18:28Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10071/20403 |
url |
http://hdl.handle.net/10071/20403 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
1581-1832 10.2478/orga-2020-0001 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Walter de Gruyter GmbH |
publisher.none.fl_str_mv |
Walter de Gruyter GmbH |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
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Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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RCAAP |
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RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
repository.mail.fl_str_mv |
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1799134717967073280 |