O papel dos stakeholders na gestão de riscos em recalls na cadeia de alimentos
Autor(a) principal: | |
---|---|
Data de Publicação: | 2021 |
Tipo de documento: | Dissertação |
Idioma: | por |
Título da fonte: | Repositório Institucional da UFSCAR |
Texto Completo: | https://repositorio.ufscar.br/handle/ufscar/14696 |
Resumo: | The complexity of food supply chains (FSCs) is one of the factors that increase the vulnerability of companies to internal, external and environmental risks, causing different types of recalls, such as failures in product quality and safety. Recalls increase the risk to human health and have negative effects on all stakeholders, which may adversely affect the company's performance, reduce the brand value, cause losses in revenue and market share, in addition to changing consumer demand and prices in the future market. Since recalls are generally the result of multiple risks, it is necessary to use risk management in the supply chain in order to minimize such incidents in the food industry. Thus, the objective of this study is to analyze what are the different roles of stakeholders in the risk management process in food recall events. In order to explore this problem, a systematic literature review was carried out, and from 83 selected articles, it was identified that 10 stakeholders responsible for 25 risk management actions in a recall process in the FSCs. Then, an empirical research was conducted with different actors involved in recall events in two food industries in Brazil. As a result, it was observed that stakeholders are involved in four phases of food recall management, with 29 risk management actions aimed at preventing, controlling, regulating, and communicating risks. From the results found, an explanatory map was prepared with the risk management actions that each stakeholder performs to prevent or contain the impacts of a recall on the FSCs, and a frame showing which phases of the management of a recall the stakeholders must be present and their respective actions at that given moment. In terms of academic contribution, this research contributes to the literature by exploring the management of recalls at FSCs from the perspective of the theory of stakeholders identifying different needs, obligations and relationships between stakeholders. In terms of managerial contributions, the results can help companies, professionals and health agencies to understand their responsibility and role in the food supply chain, in addition to what moments in the management of recall processes they act to apply the appropriate actions in a way to avoid or limit the impacts of a recall. |
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Oliveira, Lucas Lima deSilva, Andrea Lago dahttp://lattes.cnpq.br/2380499339281186Pereira, Carla Robertahttp://lattes.cnpq.br/6148011136943940lattes.cnpq.br/73854620433235722021-08-02T17:48:47Z2021-08-02T17:48:47Z2021-06-30OLIVEIRA, Lucas Lima de. O papel dos stakeholders na gestão de riscos em recalls na cadeia de alimentos. 2021. Dissertação (Mestrado em Engenharia de Produção) – Universidade Federal de São Carlos, São Carlos, 2021. Disponível em: https://repositorio.ufscar.br/handle/ufscar/14696.https://repositorio.ufscar.br/handle/ufscar/14696The complexity of food supply chains (FSCs) is one of the factors that increase the vulnerability of companies to internal, external and environmental risks, causing different types of recalls, such as failures in product quality and safety. Recalls increase the risk to human health and have negative effects on all stakeholders, which may adversely affect the company's performance, reduce the brand value, cause losses in revenue and market share, in addition to changing consumer demand and prices in the future market. Since recalls are generally the result of multiple risks, it is necessary to use risk management in the supply chain in order to minimize such incidents in the food industry. Thus, the objective of this study is to analyze what are the different roles of stakeholders in the risk management process in food recall events. In order to explore this problem, a systematic literature review was carried out, and from 83 selected articles, it was identified that 10 stakeholders responsible for 25 risk management actions in a recall process in the FSCs. Then, an empirical research was conducted with different actors involved in recall events in two food industries in Brazil. As a result, it was observed that stakeholders are involved in four phases of food recall management, with 29 risk management actions aimed at preventing, controlling, regulating, and communicating risks. From the results found, an explanatory map was prepared with the risk management actions that each stakeholder performs to prevent or contain the impacts of a recall on the FSCs, and a frame showing which phases of the management of a recall the stakeholders must be present and their respective actions at that given moment. In terms of academic contribution, this research contributes to the literature by exploring the management of recalls at FSCs from the perspective of the theory of stakeholders identifying different needs, obligations and relationships between stakeholders. In terms of managerial contributions, the results can help companies, professionals and health agencies to understand their responsibility and role in the food supply chain, in addition to what moments in the management of recall processes they act to apply the appropriate actions in a way to avoid or limit the impacts of a recall.A complexidade das cadeias de suprimentos de alimentos (“Food supply chains” – FSCs) é um dos fatores que aumentam a vulnerabilidade das empresas a riscos internos, externos e ambientais, ocasionando diferentes tipos de recalls, tais como por falhas na qualidade e segurança do produto. Recalls ampliam o risco à saúde humana e causam efeitos negativos a todos os stakeholders (partes interessadas), podendo afetar adversamente o desempenho da empresa, reduzir o valor da marca, ocasionar perdas de receita e participação de mercado, além de alterar a demanda do consumidor e preços no mercado futuro. Visto que os recalls são geralmente resultado de múltiplos riscos, faz-se necessário a utilização da gestão de riscos na cadeia de suprimentos com o intuito minimizar tais incidentes na indústria alimentos. Assim, o objetivo deste estudo é analisar quais são os diferentes papéis dos stakeholders no processo de gestão dos riscos em eventos de recall de alimentos. No intuito de explorar esse problema, realizou-se uma revisão sistemática de literatura e, a partir de 83 artigos selecionados, identificou-se 10 stakeholders que são responsáveis por 25 ações de gestão de risco em um processo de recall nas FSCs. Em seguida, uma pesquisa empírica foi conduzida com diferentes atores envolvidos em eventos de recalls em duas indústrias de alimentos no Brasil. Como resultado, observou-se que os stakeholders estão envolvidos nas fases de gerenciamento de recall de alimentos, com 29 ações de gestão de riscos voltados para prevenção, controle, regulamentação e comunicação dos riscos. A partir dos resultados encontrados, elaborou-se um mapa explicativo com as ações de gestão de riscos que cada stakeholder executa para prevenir ou conter os impactos de um recall nas FSCs e um quadro que apresenta em quais fases da gestão de um recall os stakeholders devem executar suas respectivas ações. Em teremos de contribuição acadêmica, esta pesquisa amplia o entendimento da literatura ao explorar a gestão de recalls nas FSCs sob ótica da teoria dos stakeholders identificando diferentes necessidades, obrigações e relacionamento entre os stakeholders. Em termos de contribuição gerencial, os resultados podem auxiliar empresas, profissionais e órgãos governamentais a compreender a sua responsabilidade e papel na cadeia de suprimentos de alimentos, além de em quais momentos na gestão de processos de recalls eles atuam para aplicar as devidas ações de modo a evitar ou limitar os impactos de um recall.Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)Fundação de Amparo à Pesquisa do Estado de São Paulo (FAPESP)CAPES: Código de Financiamento 001FAPESP: 2019/10425-5FAPESP: 2020/04329-0porUniversidade Federal de São CarlosCâmpus São CarlosPrograma de Pós-Graduação em Engenharia de Produção - PPGEPUFSCarAttribution-NonCommercial-NoDerivs 3.0 Brazilhttp://creativecommons.org/licenses/by-nc-nd/3.0/br/info:eu-repo/semantics/openAccessCadeia de suprimentos de alimentosGestão de RiscoRecall de alimentosStakeholdersFood supply chainFood recallRisk managementENGENHARIAS::ENGENHARIA DE PRODUCAO::GERENCIA DE PRODUCAOO papel dos stakeholders na gestão de riscos em recalls na cadeia de alimentosThe role of stakeholders in the risk management in food chain recallsinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisreponame:Repositório Institucional da UFSCARinstname:Universidade Federal de São Carlos (UFSCAR)instacron:UFSCARORIGINALDissertação mestrado Lucas L Oliveira.pdfDissertação mestrado Lucas L Oliveira.pdfDissertação de mestradoapplication/pdf3500626https://{{ getenv "DSPACE_HOST" "repositorio.ufscar.br" }}/bitstream/ufscar/14696/1/Disserta%c3%a7%c3%a3o%20mestrado%20Lucas%20L%20Oliveira.pdffcb96a88c91ef78e717d3247926f9e8bMD51Carta comprovante dissertação mestrado.pdfCarta comprovante dissertação mestrado.pdfCarta comprovanteapplication/pdf85045https://{{ getenv "DSPACE_HOST" "repositorio.ufscar.br" }}/bitstream/ufscar/14696/2/Carta%20comprovante%20disserta%c3%a7%c3%a3o%20mestrado.pdf519d630f991afd27ebd7f0f6d6d05c5eMD52CC-LICENSElicense_rdflicense_rdfapplication/rdf+xml; charset=utf-8811https://{{ getenv "DSPACE_HOST" "repositorio.ufscar.br" }}/bitstream/ufscar/14696/3/license_rdfe39d27027a6cc9cb039ad269a5db8e34MD53TEXTDissertação mestrado Lucas L Oliveira.pdf.txtDissertação mestrado Lucas L Oliveira.pdf.txtExtracted texttext/plain381701https://{{ getenv "DSPACE_HOST" "repositorio.ufscar.br" }}/bitstream/ufscar/14696/4/Disserta%c3%a7%c3%a3o%20mestrado%20Lucas%20L%20Oliveira.pdf.txt846f3f211e3f9a3ffbef22d90f5bc05dMD54Carta comprovante dissertação mestrado.pdf.txtCarta comprovante dissertação mestrado.pdf.txtExtracted texttext/plain1477https://{{ getenv "DSPACE_HOST" "repositorio.ufscar.br" }}/bitstream/ufscar/14696/6/Carta%20comprovante%20disserta%c3%a7%c3%a3o%20mestrado.pdf.txtfb603b8ef1b1a496d9e558efc0799362MD56THUMBNAILDissertação mestrado Lucas L Oliveira.pdf.jpgDissertação mestrado Lucas L Oliveira.pdf.jpgIM Thumbnailimage/jpeg6289https://{{ getenv "DSPACE_HOST" "repositorio.ufscar.br" }}/bitstream/ufscar/14696/5/Disserta%c3%a7%c3%a3o%20mestrado%20Lucas%20L%20Oliveira.pdf.jpg65890f3d4a5bff315ec890a453922692MD55Carta comprovante dissertação mestrado.pdf.jpgCarta comprovante dissertação mestrado.pdf.jpgIM Thumbnailimage/jpeg14155https://{{ getenv "DSPACE_HOST" "repositorio.ufscar.br" }}/bitstream/ufscar/14696/7/Carta%20comprovante%20disserta%c3%a7%c3%a3o%20mestrado.pdf.jpgf6f70f936cd7478816a9c4cd1a844201MD57ufscar/146962021-08-03 03:15:50.959oai:repositorio.ufscar.br:ufscar/14696Repositório InstitucionalPUBhttps://repositorio.ufscar.br/oai/requestopendoar:43222021-08-03T03:15:50Repositório Institucional da UFSCAR - Universidade Federal de São Carlos (UFSCAR)false |
dc.title.por.fl_str_mv |
O papel dos stakeholders na gestão de riscos em recalls na cadeia de alimentos |
dc.title.alternative.eng.fl_str_mv |
The role of stakeholders in the risk management in food chain recalls |
title |
O papel dos stakeholders na gestão de riscos em recalls na cadeia de alimentos |
spellingShingle |
O papel dos stakeholders na gestão de riscos em recalls na cadeia de alimentos Oliveira, Lucas Lima de Cadeia de suprimentos de alimentos Gestão de Risco Recall de alimentos Stakeholders Food supply chain Food recall Risk management ENGENHARIAS::ENGENHARIA DE PRODUCAO::GERENCIA DE PRODUCAO |
title_short |
O papel dos stakeholders na gestão de riscos em recalls na cadeia de alimentos |
title_full |
O papel dos stakeholders na gestão de riscos em recalls na cadeia de alimentos |
title_fullStr |
O papel dos stakeholders na gestão de riscos em recalls na cadeia de alimentos |
title_full_unstemmed |
O papel dos stakeholders na gestão de riscos em recalls na cadeia de alimentos |
title_sort |
O papel dos stakeholders na gestão de riscos em recalls na cadeia de alimentos |
author |
Oliveira, Lucas Lima de |
author_facet |
Oliveira, Lucas Lima de |
author_role |
author |
dc.contributor.authorlattes.por.fl_str_mv |
lattes.cnpq.br/7385462043323572 |
dc.contributor.author.fl_str_mv |
Oliveira, Lucas Lima de |
dc.contributor.advisor1.fl_str_mv |
Silva, Andrea Lago da |
dc.contributor.advisor1Lattes.fl_str_mv |
http://lattes.cnpq.br/2380499339281186 |
dc.contributor.advisor-co1.fl_str_mv |
Pereira, Carla Roberta |
dc.contributor.advisor-co1Lattes.fl_str_mv |
http://lattes.cnpq.br/6148011136943940 |
contributor_str_mv |
Silva, Andrea Lago da Pereira, Carla Roberta |
dc.subject.por.fl_str_mv |
Cadeia de suprimentos de alimentos Gestão de Risco Recall de alimentos |
topic |
Cadeia de suprimentos de alimentos Gestão de Risco Recall de alimentos Stakeholders Food supply chain Food recall Risk management ENGENHARIAS::ENGENHARIA DE PRODUCAO::GERENCIA DE PRODUCAO |
dc.subject.eng.fl_str_mv |
Stakeholders Food supply chain Food recall Risk management |
dc.subject.cnpq.fl_str_mv |
ENGENHARIAS::ENGENHARIA DE PRODUCAO::GERENCIA DE PRODUCAO |
description |
The complexity of food supply chains (FSCs) is one of the factors that increase the vulnerability of companies to internal, external and environmental risks, causing different types of recalls, such as failures in product quality and safety. Recalls increase the risk to human health and have negative effects on all stakeholders, which may adversely affect the company's performance, reduce the brand value, cause losses in revenue and market share, in addition to changing consumer demand and prices in the future market. Since recalls are generally the result of multiple risks, it is necessary to use risk management in the supply chain in order to minimize such incidents in the food industry. Thus, the objective of this study is to analyze what are the different roles of stakeholders in the risk management process in food recall events. In order to explore this problem, a systematic literature review was carried out, and from 83 selected articles, it was identified that 10 stakeholders responsible for 25 risk management actions in a recall process in the FSCs. Then, an empirical research was conducted with different actors involved in recall events in two food industries in Brazil. As a result, it was observed that stakeholders are involved in four phases of food recall management, with 29 risk management actions aimed at preventing, controlling, regulating, and communicating risks. From the results found, an explanatory map was prepared with the risk management actions that each stakeholder performs to prevent or contain the impacts of a recall on the FSCs, and a frame showing which phases of the management of a recall the stakeholders must be present and their respective actions at that given moment. In terms of academic contribution, this research contributes to the literature by exploring the management of recalls at FSCs from the perspective of the theory of stakeholders identifying different needs, obligations and relationships between stakeholders. In terms of managerial contributions, the results can help companies, professionals and health agencies to understand their responsibility and role in the food supply chain, in addition to what moments in the management of recall processes they act to apply the appropriate actions in a way to avoid or limit the impacts of a recall. |
publishDate |
2021 |
dc.date.accessioned.fl_str_mv |
2021-08-02T17:48:47Z |
dc.date.available.fl_str_mv |
2021-08-02T17:48:47Z |
dc.date.issued.fl_str_mv |
2021-06-30 |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
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masterThesis |
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publishedVersion |
dc.identifier.citation.fl_str_mv |
OLIVEIRA, Lucas Lima de. O papel dos stakeholders na gestão de riscos em recalls na cadeia de alimentos. 2021. Dissertação (Mestrado em Engenharia de Produção) – Universidade Federal de São Carlos, São Carlos, 2021. Disponível em: https://repositorio.ufscar.br/handle/ufscar/14696. |
dc.identifier.uri.fl_str_mv |
https://repositorio.ufscar.br/handle/ufscar/14696 |
identifier_str_mv |
OLIVEIRA, Lucas Lima de. O papel dos stakeholders na gestão de riscos em recalls na cadeia de alimentos. 2021. Dissertação (Mestrado em Engenharia de Produção) – Universidade Federal de São Carlos, São Carlos, 2021. Disponível em: https://repositorio.ufscar.br/handle/ufscar/14696. |
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https://repositorio.ufscar.br/handle/ufscar/14696 |
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Attribution-NonCommercial-NoDerivs 3.0 Brazil http://creativecommons.org/licenses/by-nc-nd/3.0/br/ info:eu-repo/semantics/openAccess |
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Attribution-NonCommercial-NoDerivs 3.0 Brazil http://creativecommons.org/licenses/by-nc-nd/3.0/br/ |
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openAccess |
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Universidade Federal de São Carlos Câmpus São Carlos |
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Programa de Pós-Graduação em Engenharia de Produção - PPGEP |
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UFSCar |
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Universidade Federal de São Carlos Câmpus São Carlos |
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