Challenges in the methodological path of building the Institutional Accreditation process for SUS ombudsmen

Detalhes bibliográficos
Autor(a) principal: Bessa Fernandes, Fernando Manuel
Data de Publicação: 2021
Outros Autores: Venâncio de Siqueira, Sandra Aparecida, Jardim Motta, José Inácio, da Conceição Cunha Wanzeler, Murilo
Tipo de documento: preprint
Idioma: por
Título da fonte: SciELO Preprints
Texto Completo: https://preprints.scielo.org/index.php/scielo/preprint/view/3242
Resumo: The article seeks to reflect on the theoretical and practical challenges faced in the methodological path of construction of the Institutional Accreditation process of SUS ombudsmen, as well as in the development of teaching materials and the dynamics of fundamental interactions between the actors involved. It discusses the trajectory of a working partnership between a team of researchers and a department of the Ministry of Health, which aims to theoretically and methodologically support the actions of the sector working on the major themes of participation and social control and, in particular, the ombudsmen, generating evidence for management decision-making. Challenges faced in the path of partnership and the process are presented and discussed from a methodological, reflective and participatory point of view, presenting ideas and concepts that have undergone evolution, and which govern the pedagogical materials prepared for the instrumentalization of the rocess as a theoretical-practical framework. It is concluded that the adoption of a challenging constructivist method represents a healthy effort for self-improvement and for guaranteeing the affirmation of democratic values, effective in the constant search for the qualification of the actions of the ombudsmen, of the research activity itself, of the practice of management and services and public policies.
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spelling Challenges in the methodological path of building the Institutional Accreditation process for SUS ombudsmenDesafios no caminho metodológico de construção do processo de Acreditação Institucional de ouvidorias do SUSControle Social FormalDefesa do UsuárioAcreditaçãoAcreditação de Instituições de SaúdeMetodologiaSocial Control, FormalPatient AdvocacyAccreditationHealth Facility AccreditationMethodologyThe article seeks to reflect on the theoretical and practical challenges faced in the methodological path of construction of the Institutional Accreditation process of SUS ombudsmen, as well as in the development of teaching materials and the dynamics of fundamental interactions between the actors involved. It discusses the trajectory of a working partnership between a team of researchers and a department of the Ministry of Health, which aims to theoretically and methodologically support the actions of the sector working on the major themes of participation and social control and, in particular, the ombudsmen, generating evidence for management decision-making. Challenges faced in the path of partnership and the process are presented and discussed from a methodological, reflective and participatory point of view, presenting ideas and concepts that have undergone evolution, and which govern the pedagogical materials prepared for the instrumentalization of the rocess as a theoretical-practical framework. It is concluded that the adoption of a challenging constructivist method represents a healthy effort for self-improvement and for guaranteeing the affirmation of democratic values, effective in the constant search for the qualification of the actions of the ombudsmen, of the research activity itself, of the practice of management and services and public policies.O artigo busca refletir sobre os desafios teórico-práticos enfrentados no caminho metodológico de construção do processo de Acreditação Institucional de ouvidorias do SUS, bem como na elaboração dos materiais pedaógicos e nas dinâmicas de interações fundamentais entre os atores envolvidos. Discorre-se sobre a trajetória de uma parceria de trabalho entre uma equipe de pesquisadores e um departamento do Ministério da Saúde, que visa apoiar teórico-metodologicamente as ações do setor trabalhando os grandes temas da participação e do controle social e, em particular, das ouvidorias, gerando evidências para a tomada de decisões da gestão. São apresentados e problematizados desafios enfrentados no caminho da parceria e do processo de um ponto de vista metodológico, reflexivo e participativo, apresentando-se ideias, noções e conceitos que sofreram evolução, e que presidem os materiais pedagógicos elaborados para instrumentalização do processo de Acreditação Institucional de ouvidorias do SUS enquanto balizamento teórico-prático. Conclui-se que a adoção de um desafiador método de trabalho construtivista e participativo representa um salutar esforço pelo autoaperfeiçoamento e pela garantia da afirmação de valores e princípios democráticos, efetivos na busca constante pela qualificação das ações das ouvidorias, da própria atividade de pesquisa, da prática da gestão e dos serviços e políticas públicas.SciELO PreprintsSciELO PreprintsSciELO Preprints2021-11-19info:eu-repo/semantics/preprintinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://preprints.scielo.org/index.php/scielo/preprint/view/324210.1590/SciELOPreprints.3242porhttps://preprints.scielo.org/index.php/scielo/article/view/3242/5825Copyright (c) 2021 Fernando Manuel Bessa Fernandes, Sandra Aparecida Venâncio de Siqueira, José Inácio Jardim Motta, Murilo da Conceição Cunha Wanzelerhttps://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessBessa Fernandes, Fernando Manuel Venâncio de Siqueira, Sandra AparecidaJardim Motta, José Inácioda Conceição Cunha Wanzeler, Muriloreponame:SciELO Preprintsinstname:SciELOinstacron:SCI2021-11-19T18:44:53Zoai:ops.preprints.scielo.org:preprint/3242Servidor de preprintshttps://preprints.scielo.org/index.php/scieloONGhttps://preprints.scielo.org/index.php/scielo/oaiscielo.submission@scielo.orgopendoar:2021-11-19T18:44:53SciELO Preprints - SciELOfalse
dc.title.none.fl_str_mv Challenges in the methodological path of building the Institutional Accreditation process for SUS ombudsmen
Desafios no caminho metodológico de construção do processo de Acreditação Institucional de ouvidorias do SUS
title Challenges in the methodological path of building the Institutional Accreditation process for SUS ombudsmen
spellingShingle Challenges in the methodological path of building the Institutional Accreditation process for SUS ombudsmen
Bessa Fernandes, Fernando Manuel
Controle Social Formal
Defesa do Usuário
Acreditação
Acreditação de Instituições de Saúde
Metodologia
Social Control, Formal
Patient Advocacy
Accreditation
Health Facility Accreditation
Methodology
title_short Challenges in the methodological path of building the Institutional Accreditation process for SUS ombudsmen
title_full Challenges in the methodological path of building the Institutional Accreditation process for SUS ombudsmen
title_fullStr Challenges in the methodological path of building the Institutional Accreditation process for SUS ombudsmen
title_full_unstemmed Challenges in the methodological path of building the Institutional Accreditation process for SUS ombudsmen
title_sort Challenges in the methodological path of building the Institutional Accreditation process for SUS ombudsmen
author Bessa Fernandes, Fernando Manuel
author_facet Bessa Fernandes, Fernando Manuel
Venâncio de Siqueira, Sandra Aparecida
Jardim Motta, José Inácio
da Conceição Cunha Wanzeler, Murilo
author_role author
author2 Venâncio de Siqueira, Sandra Aparecida
Jardim Motta, José Inácio
da Conceição Cunha Wanzeler, Murilo
author2_role author
author
author
dc.contributor.author.fl_str_mv Bessa Fernandes, Fernando Manuel
Venâncio de Siqueira, Sandra Aparecida
Jardim Motta, José Inácio
da Conceição Cunha Wanzeler, Murilo
dc.subject.por.fl_str_mv Controle Social Formal
Defesa do Usuário
Acreditação
Acreditação de Instituições de Saúde
Metodologia
Social Control, Formal
Patient Advocacy
Accreditation
Health Facility Accreditation
Methodology
topic Controle Social Formal
Defesa do Usuário
Acreditação
Acreditação de Instituições de Saúde
Metodologia
Social Control, Formal
Patient Advocacy
Accreditation
Health Facility Accreditation
Methodology
description The article seeks to reflect on the theoretical and practical challenges faced in the methodological path of construction of the Institutional Accreditation process of SUS ombudsmen, as well as in the development of teaching materials and the dynamics of fundamental interactions between the actors involved. It discusses the trajectory of a working partnership between a team of researchers and a department of the Ministry of Health, which aims to theoretically and methodologically support the actions of the sector working on the major themes of participation and social control and, in particular, the ombudsmen, generating evidence for management decision-making. Challenges faced in the path of partnership and the process are presented and discussed from a methodological, reflective and participatory point of view, presenting ideas and concepts that have undergone evolution, and which govern the pedagogical materials prepared for the instrumentalization of the rocess as a theoretical-practical framework. It is concluded that the adoption of a challenging constructivist method represents a healthy effort for self-improvement and for guaranteeing the affirmation of democratic values, effective in the constant search for the qualification of the actions of the ombudsmen, of the research activity itself, of the practice of management and services and public policies.
publishDate 2021
dc.date.none.fl_str_mv 2021-11-19
dc.type.driver.fl_str_mv info:eu-repo/semantics/preprint
info:eu-repo/semantics/publishedVersion
format preprint
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://preprints.scielo.org/index.php/scielo/preprint/view/3242
10.1590/SciELOPreprints.3242
url https://preprints.scielo.org/index.php/scielo/preprint/view/3242
identifier_str_mv 10.1590/SciELOPreprints.3242
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://preprints.scielo.org/index.php/scielo/article/view/3242/5825
dc.rights.driver.fl_str_mv https://creativecommons.org/licenses/by/4.0
info:eu-repo/semantics/openAccess
rights_invalid_str_mv https://creativecommons.org/licenses/by/4.0
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv SciELO Preprints
SciELO Preprints
SciELO Preprints
publisher.none.fl_str_mv SciELO Preprints
SciELO Preprints
SciELO Preprints
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