DIAGNOSIS AND PROPOSITIONS FOR IMPROVEMENTS ON CONTRACT MANAGEMENT OF A TRANSPORTATION COMPAN
Autor(a) principal: | |
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Data de Publicação: | 2012 |
Outros Autores: | , , |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Sistemas & Gestão |
Texto Completo: | https://www.revistasg.uff.br/sg/article/view/V7N3A5 |
Resumo: | The process management has provided to companies in general a better operational performance. This paper aims to improve the process of Contract Management in a transportation company. Using the method of action research, this paper elaborates a diagnosis of the actual situation of Contract Management process, a prioritization of problems, a survey of best practices recommended for contract management and an action plan for improvements. The results show the lack of procedures, policies and guidelines as major problems this company contract management. Among the best practices with the greatest impact to improve of the process were identified (i) to set / adjust policies, procedures and guidelines, (ii) reassess and readjust the contracts flow and (iii) train managers and the people involved. These results, as well as the action plan for implementing prioritized best practices, represent an opportunity to improve the companyâs contract management process. |
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DIAGNOSIS AND PROPOSITIONS FOR IMPROVEMENTS ON CONTRACT MANAGEMENT OF A TRANSPORTATION COMPANDIAGNOSIS AND PROPOSITIONS FOR IMPROVEMENTS ON CONTRACT MANAGEMENT OF A TRANSPORTATION COMPANYDiagnóstico e Proposição de Melhorias na Gestão de Contratos de uma Empresa de TransporteProcess ManagementContractsPublic CompanyPublic TransportBest PracticesProcess ManagementContractsPublic CompanyPublic TransportBest PracticesGestão de processosContratosEmpresa públicaTransporte públicoMelhores práticasThe process management has provided to companies in general a better operational performance. This paper aims to improve the process of Contract Management in a transportation company. Using the method of action research, this paper elaborates a diagnosis of the actual situation of Contract Management process, a prioritization of problems, a survey of best practices recommended for contract management and an action plan for improvements. The results show the lack of procedures, policies and guidelines as major problems this company contract management. Among the best practices with the greatest impact to improve of the process were identified (i) to set / adjust policies, procedures and guidelines, (ii) reassess and readjust the contracts flow and (iii) train managers and the people involved. These results, as well as the action plan for implementing prioritized best practices, represent an opportunity to improve the companyâs contract management process.The process management has provided to companies in general a better operational performance. This paper aims to improve the process of Contract Management in a transportation company. Using the method of action research, this paper elaborates a diagnosis of the actual situation of Contract Management process, a prioritization of problems, a survey of best practices recommended for contract management and an action plan for improvements. The results show the lack of procedures, policies and guidelines as major problems this company contract management. Among the best practices with the greatest impact to improve of the process were identified (i) to set / adjust policies, procedures and guidelines, (ii) reassess and readjust the contracts flow and (iii) train managers and the people involved. These results, as well as the action plan for implementing prioritized best practices, represent an opportunity to improve the companyâs contract management process. A gestão por processos tem proporcionado às empresas em geral um melhor desempenho operacional. Com base nisto, este trabalho visa à melhoria do processo de Gestão de Contratos de uma empresa de transporte. Utilizando o método de pesquisa ação, foram elaborados um diagnóstico da situação atual do processo de Gestão de Contratos da empresa, uma priorização dos problemas, um levantamento de melhores práticas indicadas para Gestão de Contratos e a realização de um plano de ação de melhorias. Os resultados do diagnóstico apresentam a falta de procedimentos, políticas e diretrizes deficitárias como os principais problemas na gestão de contratos da empresa. Entre as melhores práticas com maior impacto na melhoria do processo foram identificadas (i) definir/adequar políticas, procedimentos e diretrizes, (ii) reavaliar e readequar o fluxo de contratos e (iii) treinar gestores e envolvidos. Estes resultados, assim como o plano de ação para a implementação das melhores práticas priorizadas se apresentam como uma oportunidade de melhoria do processo de gestão de contratos da empresa.ABEC2012-11-15info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://www.revistasg.uff.br/sg/article/view/V7N3A510.7177/sg.2012.V7.N3.A5Sistemas & Gestão; v. 7 n. 3 (2012): Setembro/2012; 350-3651980-516010.7177/sg.2012.v7.n3reponame:Sistemas & Gestãoinstname:Universidade Federal Fluminense (UFF)instacron:UFFporhttps://www.revistasg.uff.br/sg/article/view/V7N3A5/V7N3A5Copyright (c) 2015 Sistemas & Gestãoinfo:eu-repo/semantics/openAccessNogueira, Sabrina LechnerFettermann, Diego de CastroEcheveste, Márcia Elisa SoaresBarbosa, Tatiane Pistorello2023-01-09T18:18:58Zoai:ojs.www.revistasg.uff.br:article/156Revistahttps://www.revistasg.uff.br/sgPUBhttps://www.revistasg.uff.br/sg/oai||sg.revista@gmail.com|| periodicos@proppi.uff.br1980-51601980-5160opendoar:2023-01-09T18:18:58Sistemas & Gestão - Universidade Federal Fluminense (UFF)false |
dc.title.none.fl_str_mv |
DIAGNOSIS AND PROPOSITIONS FOR IMPROVEMENTS ON CONTRACT MANAGEMENT OF A TRANSPORTATION COMPAN DIAGNOSIS AND PROPOSITIONS FOR IMPROVEMENTS ON CONTRACT MANAGEMENT OF A TRANSPORTATION COMPANY Diagnóstico e Proposição de Melhorias na Gestão de Contratos de uma Empresa de Transporte |
title |
DIAGNOSIS AND PROPOSITIONS FOR IMPROVEMENTS ON CONTRACT MANAGEMENT OF A TRANSPORTATION COMPAN |
spellingShingle |
DIAGNOSIS AND PROPOSITIONS FOR IMPROVEMENTS ON CONTRACT MANAGEMENT OF A TRANSPORTATION COMPAN Nogueira, Sabrina Lechner Process Management Contracts Public Company Public Transport Best Practices Process Management Contracts Public Company Public Transport Best Practices Gestão de processos Contratos Empresa pública Transporte público Melhores práticas |
title_short |
DIAGNOSIS AND PROPOSITIONS FOR IMPROVEMENTS ON CONTRACT MANAGEMENT OF A TRANSPORTATION COMPAN |
title_full |
DIAGNOSIS AND PROPOSITIONS FOR IMPROVEMENTS ON CONTRACT MANAGEMENT OF A TRANSPORTATION COMPAN |
title_fullStr |
DIAGNOSIS AND PROPOSITIONS FOR IMPROVEMENTS ON CONTRACT MANAGEMENT OF A TRANSPORTATION COMPAN |
title_full_unstemmed |
DIAGNOSIS AND PROPOSITIONS FOR IMPROVEMENTS ON CONTRACT MANAGEMENT OF A TRANSPORTATION COMPAN |
title_sort |
DIAGNOSIS AND PROPOSITIONS FOR IMPROVEMENTS ON CONTRACT MANAGEMENT OF A TRANSPORTATION COMPAN |
author |
Nogueira, Sabrina Lechner |
author_facet |
Nogueira, Sabrina Lechner Fettermann, Diego de Castro Echeveste, Márcia Elisa Soares Barbosa, Tatiane Pistorello |
author_role |
author |
author2 |
Fettermann, Diego de Castro Echeveste, Márcia Elisa Soares Barbosa, Tatiane Pistorello |
author2_role |
author author author |
dc.contributor.author.fl_str_mv |
Nogueira, Sabrina Lechner Fettermann, Diego de Castro Echeveste, Márcia Elisa Soares Barbosa, Tatiane Pistorello |
dc.subject.por.fl_str_mv |
Process Management Contracts Public Company Public Transport Best Practices Process Management Contracts Public Company Public Transport Best Practices Gestão de processos Contratos Empresa pública Transporte público Melhores práticas |
topic |
Process Management Contracts Public Company Public Transport Best Practices Process Management Contracts Public Company Public Transport Best Practices Gestão de processos Contratos Empresa pública Transporte público Melhores práticas |
description |
The process management has provided to companies in general a better operational performance. This paper aims to improve the process of Contract Management in a transportation company. Using the method of action research, this paper elaborates a diagnosis of the actual situation of Contract Management process, a prioritization of problems, a survey of best practices recommended for contract management and an action plan for improvements. The results show the lack of procedures, policies and guidelines as major problems this company contract management. Among the best practices with the greatest impact to improve of the process were identified (i) to set / adjust policies, procedures and guidelines, (ii) reassess and readjust the contracts flow and (iii) train managers and the people involved. These results, as well as the action plan for implementing prioritized best practices, represent an opportunity to improve the companyâs contract management process. |
publishDate |
2012 |
dc.date.none.fl_str_mv |
2012-11-15 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://www.revistasg.uff.br/sg/article/view/V7N3A5 10.7177/sg.2012.V7.N3.A5 |
url |
https://www.revistasg.uff.br/sg/article/view/V7N3A5 |
identifier_str_mv |
10.7177/sg.2012.V7.N3.A5 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://www.revistasg.uff.br/sg/article/view/V7N3A5/V7N3A5 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2015 Sistemas & Gestão info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2015 Sistemas & Gestão |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
ABEC |
publisher.none.fl_str_mv |
ABEC |
dc.source.none.fl_str_mv |
Sistemas & Gestão; v. 7 n. 3 (2012): Setembro/2012; 350-365 1980-5160 10.7177/sg.2012.v7.n3 reponame:Sistemas & Gestão instname:Universidade Federal Fluminense (UFF) instacron:UFF |
instname_str |
Universidade Federal Fluminense (UFF) |
instacron_str |
UFF |
institution |
UFF |
reponame_str |
Sistemas & Gestão |
collection |
Sistemas & Gestão |
repository.name.fl_str_mv |
Sistemas & Gestão - Universidade Federal Fluminense (UFF) |
repository.mail.fl_str_mv |
||sg.revista@gmail.com|| periodicos@proppi.uff.br |
_version_ |
1798320142769192960 |