TRANSPARENCY AND CONFIDENTIALITY CONFLICTS IN THE ENVIRONMENTAL MANAGEMENT SYSTEMS CERTIFICATION

Detalhes bibliográficos
Autor(a) principal: de Oliveira e Aguiar, Alexandre
Data de Publicação: 2014
Outros Autores: Côrtes, Pedro Luiz
Tipo de documento: Artigo
Idioma: por
Título da fonte: REAd (Porto Alegre. Online)
Texto Completo: https://seer.ufrgs.br/index.php/read/article/view/32872
Resumo: The ISO 14001 certification process is based upon transparency and information availability principles. This is set by international standard ISO / IEC 17021 which is that basis for the accreditation of organizations that provide ISO 14001 environmental management systems certification. Standard ISO / IEC 17021 establishes principles on information transparency and determines that certification bodies have the obligation of making the directory of certified clients available to the public.  However, many of the certification bodies refuse to make this information available. This research has been developed in order to address it. Directory of certified clients has been requested to the 20 certification bodies that operate in Brazil under INMETRO’s (Brazilian Institute o Metrology, Standardization and Industrial Quality) accreditation, many of these bodies operate under foreign accreditation as well. Only ten certification bodies made available all the information that is required by ISO / IEC 17021 and information on 934 certified clients have been obtained. Certification bodies that did not made the information available as specified in ISO / IEC 17021 stated that secrecy is necessary to preserve client’s information confidentiality. Other reasons that have been said: to prevent attacks by competitors, corporate policies and also that it would not be necessary to give the requested information. This study draws to the conclusion that the certification bodies not always comply with transparency requirements of ISO / IEC 17021 and that are required in the accreditation system.
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spelling TRANSPARENCY AND CONFIDENTIALITY CONFLICTS IN THE ENVIRONMENTAL MANAGEMENT SYSTEMS CERTIFICATIONCONFLICTOS DE TRANSPARENCIA Y CONFIDENCIALIDAD EN LA CERTIFICACIÓN DE SISTEMAS DE GESTIÓN AMBIENTALCONFLITOS DE TRANSPARÊNCIA E CONFIDENCIALIDADE NA CERTIFICAÇÃO DE SISTEMAS DE GESTÃO AMBIENTALSistemas de gestão ambientaltransparênciacertificaçãoacreditaçãoISO 14001ISO / IEC 17021Environmental management systemsopennesscertificationaccreditationISO 14001ISO / IEC 17021Sistemas de gestión ambientaltransparencia de informacionescertificaciónacreditaciónISO 14001ISO / IEC 17021The ISO 14001 certification process is based upon transparency and information availability principles. This is set by international standard ISO / IEC 17021 which is that basis for the accreditation of organizations that provide ISO 14001 environmental management systems certification. Standard ISO / IEC 17021 establishes principles on information transparency and determines that certification bodies have the obligation of making the directory of certified clients available to the public.  However, many of the certification bodies refuse to make this information available. This research has been developed in order to address it. Directory of certified clients has been requested to the 20 certification bodies that operate in Brazil under INMETRO’s (Brazilian Institute o Metrology, Standardization and Industrial Quality) accreditation, many of these bodies operate under foreign accreditation as well. Only ten certification bodies made available all the information that is required by ISO / IEC 17021 and information on 934 certified clients have been obtained. Certification bodies that did not made the information available as specified in ISO / IEC 17021 stated that secrecy is necessary to preserve client’s information confidentiality. Other reasons that have been said: to prevent attacks by competitors, corporate policies and also that it would not be necessary to give the requested information. This study draws to the conclusion that the certification bodies not always comply with transparency requirements of ISO / IEC 17021 and that are required in the accreditation system.Todo el proceso de certificación por la norma ISO 14001 está basado en principios de transparencia y disponibilidad de informaciones. Esto es determinado por la norma internacional ISO / IEC 17021 que es la base para la actuación de organismos certificadores de sistemas de gestión ambiental ISO 14001. La norma ISO / IEC 17021 establece principios de transparencia de las informaciones y determina a las compañías certificadoras la obligación de que se ponga disponible la lista de los clientes certificados. Sin embargo, muchas de las compañías certificadoras se niegan a proporcionar esta información al público. Para estudiar esta cuestión, que se considera importante para la fiabilidad del proceso de certificación, fue desarrollado el presente estudio. Se solicitó la lista de clientes certificados junto a los 20 organismos de certificación que operan en Brasil bajo la acreditación del INMETRO (Instituto Brasileño de Metrología, Normalización y Calidad Industrial). Además la acreditación del INMETRO, muchas de esas compañías también operan bajo acreditación extranjera. Sólo diez de ellos proporcionan la información requerida por la norma ISO / IEC 17021 y se obtuve información de 934 clientes certificados. Las empresas certificadoras que no presentaran las informaciones especificadas por la norma  ISO / IEC 17021 afirmaran que el sigilo es necesario para preservar la confidencialidad de la información de los clientes. Otras razones fueron presentadas: prevenir los ataques de empresas certificadoras competidoras, las políticas corporativas y también que no es necesario proporcionar esta información. Este estudio concluye que los organismos certificadores no siempre cumplen con los quesitos de transparencia de la norma ISO / IEC 17021 y que son requeridas en el sistema de acreditación.Todo o processo de certificação pela norma ISO 14001 está baseado em princípios de transparência e disponibilidade de informações. Isto é determinado pela norma ISO / IEC 17021 que é a base para a atuação dos organismos certificadores de sistemas de gestão ambiental ISO 14001. A norma ISO / IEC 17021 estabelece princípios de transparência das informações e determina aos organismos certificadores a obrigação de disponibilizar a lista de clientes certificados. No entanto, muitos organismos certificadores se negam a proporcionar esta informação ao público. Não foram localizados estudos anteriores sobre esta questão em bases científicas. Para tratar do assunto, que se considera importante para a confiabilidade do processo de certificação, foi desenvolvido o presente estudo, tendo como objetivo verificar as dificuldades para se obter informações junto aos organismos certificadores, caracterizando o estado de transparência dessas organizações.. Foi solicitada a lista de clientes certificados junto aos 20 organismos certificadores que operam no Brasil sob a acreditação do INMETRO (Instituto Brasileiro de Metrologia, normalização e Qualidade Industrial). Além da acreditação do INMETRO, muitos desses organismos também operam sob acreditações estrangeiras. Somente dez deles fornecem a informação requerida pela norma ISO / IEC 17021 e foram obtidas informações de 934 clientes certificados. Os organismos certificadores que não apresentaram as informações especificadas pela norma ISO / IEC 17021 afirmaram que o sigilo é necessário para preservar a confidencialidade da informação dos clientes. Outras razões foram apresentadas: prevenir os ataques de certificadores competidores, as políticas corporativas e também que não é necessário fornecer a informação. Este estudo conclui que as empresas nem sempre cumprem os requisitos de transparência da norma ISO / IEC 17021 e que são requeridas no sistema de acreditação.Universidade Federal do Rio Grande do Sul2014-04-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionscientific articleartículo cientificoAvaliado pelos paresartigo científicoapplication/pdfhttps://seer.ufrgs.br/index.php/read/article/view/32872Electronic Review of Administration; Vol. 20 No. 1 (2014): Edição 77 - jan/abr 2014; 31-63Revista Electrónica de Administración; Vol. 20 Núm. 1 (2014): Edição 77 - jan/abr 2014; 31-63Revista Eletrônica de Administração; v. 20 n. 1 (2014): Edição 77 - jan/abr 2014; 31-631413-23111980-4164reponame:REAd (Porto Alegre. Online)instname:Universidade Federal do Rio Grande do Sul (UFRGS)instacron:UFRGSporhttps://seer.ufrgs.br/index.php/read/article/view/32872/28712de Oliveira e Aguiar, AlexandreCôrtes, Pedro Luizinfo:eu-repo/semantics/openAccess2014-04-01T18:40:50Zoai:seer.ufrgs.br:article/32872Revistahttp://seer.ufrgs.br/index.php/read/indexPUBhttps://seer.ufrgs.br/read/oaiea_read@ufrgs.br1413-23111413-2311opendoar:2014-04-01T18:40:50REAd (Porto Alegre. Online) - Universidade Federal do Rio Grande do Sul (UFRGS)false
dc.title.none.fl_str_mv TRANSPARENCY AND CONFIDENTIALITY CONFLICTS IN THE ENVIRONMENTAL MANAGEMENT SYSTEMS CERTIFICATION
CONFLICTOS DE TRANSPARENCIA Y CONFIDENCIALIDAD EN LA CERTIFICACIÓN DE SISTEMAS DE GESTIÓN AMBIENTAL
CONFLITOS DE TRANSPARÊNCIA E CONFIDENCIALIDADE NA CERTIFICAÇÃO DE SISTEMAS DE GESTÃO AMBIENTAL
title TRANSPARENCY AND CONFIDENTIALITY CONFLICTS IN THE ENVIRONMENTAL MANAGEMENT SYSTEMS CERTIFICATION
spellingShingle TRANSPARENCY AND CONFIDENTIALITY CONFLICTS IN THE ENVIRONMENTAL MANAGEMENT SYSTEMS CERTIFICATION
de Oliveira e Aguiar, Alexandre
Sistemas de gestão ambiental
transparência
certificação
acreditação
ISO 14001
ISO / IEC 17021
Environmental management systems
openness
certification
accreditation
ISO 14001
ISO / IEC 17021
Sistemas de gestión ambiental
transparencia de informaciones
certificación
acreditación
ISO 14001
ISO / IEC 17021
title_short TRANSPARENCY AND CONFIDENTIALITY CONFLICTS IN THE ENVIRONMENTAL MANAGEMENT SYSTEMS CERTIFICATION
title_full TRANSPARENCY AND CONFIDENTIALITY CONFLICTS IN THE ENVIRONMENTAL MANAGEMENT SYSTEMS CERTIFICATION
title_fullStr TRANSPARENCY AND CONFIDENTIALITY CONFLICTS IN THE ENVIRONMENTAL MANAGEMENT SYSTEMS CERTIFICATION
title_full_unstemmed TRANSPARENCY AND CONFIDENTIALITY CONFLICTS IN THE ENVIRONMENTAL MANAGEMENT SYSTEMS CERTIFICATION
title_sort TRANSPARENCY AND CONFIDENTIALITY CONFLICTS IN THE ENVIRONMENTAL MANAGEMENT SYSTEMS CERTIFICATION
author de Oliveira e Aguiar, Alexandre
author_facet de Oliveira e Aguiar, Alexandre
Côrtes, Pedro Luiz
author_role author
author2 Côrtes, Pedro Luiz
author2_role author
dc.contributor.author.fl_str_mv de Oliveira e Aguiar, Alexandre
Côrtes, Pedro Luiz
dc.subject.por.fl_str_mv Sistemas de gestão ambiental
transparência
certificação
acreditação
ISO 14001
ISO / IEC 17021
Environmental management systems
openness
certification
accreditation
ISO 14001
ISO / IEC 17021
Sistemas de gestión ambiental
transparencia de informaciones
certificación
acreditación
ISO 14001
ISO / IEC 17021
topic Sistemas de gestão ambiental
transparência
certificação
acreditação
ISO 14001
ISO / IEC 17021
Environmental management systems
openness
certification
accreditation
ISO 14001
ISO / IEC 17021
Sistemas de gestión ambiental
transparencia de informaciones
certificación
acreditación
ISO 14001
ISO / IEC 17021
description The ISO 14001 certification process is based upon transparency and information availability principles. This is set by international standard ISO / IEC 17021 which is that basis for the accreditation of organizations that provide ISO 14001 environmental management systems certification. Standard ISO / IEC 17021 establishes principles on information transparency and determines that certification bodies have the obligation of making the directory of certified clients available to the public.  However, many of the certification bodies refuse to make this information available. This research has been developed in order to address it. Directory of certified clients has been requested to the 20 certification bodies that operate in Brazil under INMETRO’s (Brazilian Institute o Metrology, Standardization and Industrial Quality) accreditation, many of these bodies operate under foreign accreditation as well. Only ten certification bodies made available all the information that is required by ISO / IEC 17021 and information on 934 certified clients have been obtained. Certification bodies that did not made the information available as specified in ISO / IEC 17021 stated that secrecy is necessary to preserve client’s information confidentiality. Other reasons that have been said: to prevent attacks by competitors, corporate policies and also that it would not be necessary to give the requested information. This study draws to the conclusion that the certification bodies not always comply with transparency requirements of ISO / IEC 17021 and that are required in the accreditation system.
publishDate 2014
dc.date.none.fl_str_mv 2014-04-01
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
scientific article
artículo cientifico
Avaliado pelos pares
artigo científico
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://seer.ufrgs.br/index.php/read/article/view/32872
url https://seer.ufrgs.br/index.php/read/article/view/32872
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://seer.ufrgs.br/index.php/read/article/view/32872/28712
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Universidade Federal do Rio Grande do Sul
publisher.none.fl_str_mv Universidade Federal do Rio Grande do Sul
dc.source.none.fl_str_mv Electronic Review of Administration; Vol. 20 No. 1 (2014): Edição 77 - jan/abr 2014; 31-63
Revista Electrónica de Administración; Vol. 20 Núm. 1 (2014): Edição 77 - jan/abr 2014; 31-63
Revista Eletrônica de Administração; v. 20 n. 1 (2014): Edição 77 - jan/abr 2014; 31-63
1413-2311
1980-4164
reponame:REAd (Porto Alegre. Online)
instname:Universidade Federal do Rio Grande do Sul (UFRGS)
instacron:UFRGS
instname_str Universidade Federal do Rio Grande do Sul (UFRGS)
instacron_str UFRGS
institution UFRGS
reponame_str REAd (Porto Alegre. Online)
collection REAd (Porto Alegre. Online)
repository.name.fl_str_mv REAd (Porto Alegre. Online) - Universidade Federal do Rio Grande do Sul (UFRGS)
repository.mail.fl_str_mv ea_read@ufrgs.br
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