Identificação dos Critérios para Avaliação de Fornecedores de Gêneros Alimentícios: Um Estudo de Caso do RU da UFRN

• Autor(a) principal: Brito, Ana paula de
• Data de Publicação: 2016
• Tipo de documento: Trabalho de conclusão de curso
• Idioma: por
• Título da fonte: Repositório Institucional da UFRN
• Texto Completo: https://repositorio.ufrn.br/handle/123456789/40147
• topic: avaliação de fornecedor, serviço de alimentação, desempenho de fornecedor.

Meal care should include not only the production process within the Food and Nutrition Unit (UANs), but also from the acquisition of the raw material - and a relationship with the supplier in order to have a reliable relationship - through Of the identification of the performance criteria, which makes it a source of information about the fulfillment of strategic expectations and objectives between the unit and the supplier, contributing to an evaluation of its performance. The objective of this study was to identify the criteria for evaluation of food suppliers in the Restaurant of the Federal University of Rio Grande do Norte, by means of exploratory research, with a qualitative approach. The research strategy was a case study, with method of collection through participant observation and documentary analysis. The processing stages occurred in the food unit from the acquisition of foodstuffs to the distribution were observed. The results showed that the supplier evaluation criteria were identified in two main categories, in terms of delivery and quality, being measured in the production stages through indicated ones identified in the production process. Three instruments were used to record the data that allowed the identification of these criteria, these instruments being the receiving map, the meat protocol and the meal control map. Showing that the identification of the criteria for supplier performance evaluation has responsibility for the final quality of the product, because as important as selecting the supplier is the monitoring of its performance through the identified criteria.