An?lise do desempenho organizacional de ag?ncias banc?rias: aplicando DEA a indicadores do BSC

• Autor(a) principal: Cavalcante, Glaydson Teixeira
• Data de Publicação: 2009
• Tipo de documento: Dissertação
• Idioma: por
• Título da fonte: Biblioteca Digital de Teses e Dissertações da UFRRJ
• Texto Completo: https://tede.ufrrj.br/jspui/handle/tede/1008
• topic: DEA; BSC; bancos.; DEA; BSC; banks; Administra??o

In an environment highly competitive with dearth of wherewithal the domestic banks have target to optimize their business. At utilization of measurements that come the complementary the financial measurements, it allows biggest sustained profitability at that corporation. However, many businesses that uses balanced measurements of discharge financial with sundry measurements of discharge to get wrong when they use forefingers that only point to efficacy while it would be balanced with target to reach efficacy in their operations. Efficacy measures what were produced in relation what were planned to be produced. The efficiency involves what could be bringing about and available the inputs, in relation to that could be bringing about. This concept proceeds to being determined in that context highly competitive. The methodology of Date Envelopment Analysis (DEA) highlights between methodologies for performance measurement. That analyze, with object to define technical the efficiency, through linear no-parametric mathematical modulate and programming, the more sundry measurements of organization discharge, without desirability of conversion of their units. In this paper, DEA methodology be apply at balanced forefingers of the Balanced Scorecard (BSC) of the biggest domestic banks, with object to define businesslike units and inefficient comparing with the score decided coat business analyze. This analyze is about 50 bureauxes of the segment of middle market, of a same domestic institution, that be categorize as biggest banks trade Brazilians. This bank have implanted the BSC in 2000, the segment analyzed get his BSC since 2003. The method of selection I-O Stepwise is used for selection of variables, with eyesight at average to improve of the efficiency applied. To hold back the balance design for manage of the bank, it use blunt method of qualification of loads, overhead consider the amount of each forefinger decided in the BSC. Compared them end products DEA with arise from the BSC, asset consume suffer from them forefingers cull coat method I-O Stepwise. Test of significance and correlation were applied to the results. The tests of correlation of Pearson and Spearman point deep correlation among them forefingers Blanket DEA and the Placard of the BSC, considering the variables cull coat method I-the Stepwise and the bout under analysis. The regression test denoted a lot of faint significance of the variables cull in represent to changeable reliant PGeral while that bold significance couple represent to changeable DEA. Invalid hypothesis test demonstrated meaningful differences among ten more efficients and the ten less efficients, in changeable DEA, Input and working capital. Through the arguments come in executives of the bank and managers of the units, perceived bold alignment of the DEA with the premises defended in those appointments.