Desenvolvimento de um sistema de informa??o digital para suporte a decis?o de gestores de servi?os de manuten??o no campus Serop?dica da UFRuralRJ

• Autor(a) principal: Fonseca, J?lio C?sar Valladares da
• Data de Publicação: 2018
• Tipo de documento: Dissertação
• Idioma: por
• Título da fonte: Biblioteca Digital de Teses e Dissertações da UFRRJ
• Texto Completo: https://tede.ufrrj.br/jspui/handle/jspui/6189
• topic: Desenvolvimento de software; Sistema de Informa??o Digital; Interface gr?fica do usu?rio; Software development; Digital Information System; Graphical User Interface; Administra??o

This work was carried out at the Prefeitura Universit?ria of the Serop?dica campus of the Universidade Federal Rural do Rio de Janeiro (UFRuralRJ), in Serop?dica - RJ. The Organizational Units (UOrg) N?cleo de Apoio T?cnico-Operacional (NATO) and Setor de Servi?os Comunit?rios (SSC) constitute the field of research that aimed to develop a digital information system to support the decision of the NATO and of the and SSC, also the cut where the methodology was used, which consists of (i) planning an improvement of existing practice; (ii) act to implement the planned improvement; (iii) to monitor and describe the effects of the action using consecrated research techniques; (iv) to evaluate the effectiveness of the change (improvement) of the practice. This methodology made it possible to define the necessary improvements to develop the digital information system called the Sistema Gerenciador de Ordens de Servi?o (SIGOS), more specifically the graphical user interface designed and implemented initially in the SSC, a maintenance sector specialized in electrical services and that serves the entire Serop?dica campus of UFRuralRJ. Considering the prescription of Royce (1970) which points out as sufficient for the development of a small software, two stages: (i) the analysis step and (ii) the coding step; after the analyzes processed during and after each follow-up performed in the SSC, the SIGOS interface design and coding step was carried out. The results of the field research delineated the need to design functionalities such as the insertion of materials used in maintenance, calculation of quantities and values of materials; marking of Service Orders displayed; insertion of pending maintenance data; sending information by electronic mail to applicants for maintenance services; dispatch of reports and Emergency Service Orders in the maintenance sector. The product obtained was a SIGOS graphical interface, with specific functionalities that meet the communication needs of the SSC in providing feedback to NATO and maintenance service requesters. SIGOS is considered to have made follow-up procedures for requesting and performing maintenance services more efficient within the Serop?dica campus of UFRuralRJ, since its use has made the communication process between NATO, SSC and applicants faster of maintenance services, eliminating part of the communication process, previously in force.