Proposal for a management performance measurement system for an architectural design firm

• Autor(a) principal: Amaral, Tatiana Gondim do
• Data de Publicação: 2020
• Outros Autores: Ramos Sousa, Maressa
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: P@ranoá
• Texto Completo: https://periodicos.unb.br/index.php/paranoa/article/view/22562
• topic: Sistema de medição; Medição de desempenho; Indicadores; Monitoramento; Empresa de projetos.; sistema de medición; medición de desempeño; indicadores; monitoreo; empresa del proyecto; Measuring system; Measuring performance; Indicators; Monitoring; Project firm

Over the years, several changes have created a favorable context for the implementation of performance measurement systems (SMD) in organizations, which has led to a research diversity related to the topic. Moreover, in the construction sphere, a vast literature on SMD has been found, however, within the architectural firms’ scopes, just a few have been explored. Therefore, a qualitative exploratory research has been developed, whose main objective is to propose an SMD for an architectural firm. Furthermore, for this case study and data collection, a questionnaire and a semi-structured interview have been applied. Subsequently, the SMD have been proposed to the company. Indeed, the categories which have been adopted as indicators were stakeholders, efficiency, quality, innovation and sustainability, and the result, which have provided a framework applicable to both, the management improvement of the studied enterprise and also to the implementation in other organizations.