The Work process of Community Health Workers

• Autor(a) principal: Brandão, Gisetti Corina Gomes
• Data de Publicação: 2021
• Outros Autores: Lucena, Débora de Souza, Monteiro, Jardel Marcelle dos Santos, Barbosa Neto, João Henrique, Batista , José Roniere Morais, Nunes, Kamylla Soares, Vilar, Leilane Mendes, Santos, Stephany da Silva
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Research, Society and Development
• Texto Completo: https://rsdjournal.org/index.php/rsd/article/view/11442
• topic: Community Health Worker; Health Service; Work; Health Management; Health Services Administration; Public health.; Agente Comunitário de Saúde; Serviço de Saúde; Trabalho; Administração de Serviços de Saúde; Gestão em Saúde; Estratégia Saúde da Família; Saúde pública.; Agente de Salud Comunitaria; Servicio de Salud; trabajo; Estrategia de Salud de la Familia; Gestión de la Salud; Administración de Servicios de Salud; Salud pública.

Objective: To characterize the profile of Community Health Workers, and to identify the processes that facilitate and hinder the work of CHWs. Method: The analysis of the empirical material from semi-structured interviews, with CHWs from the city of Campina Grande-PB, Brazil, chosen in a non-probabilistic and convenient way, carried out from May 2018 to August 2019, was carried out through content analysis of Bardin, and its categorization from Iramuteq 0.6. The study had a descriptive-exploratory character, with a qualitative, systematic and subjective approach. This research was approved by the Research Ethics Committee (CEP) of the Hospital Universitário Alcides Carneiro, CAAE n 65858717.9.00005182. Results: In the statements of the CHWs, it is identified that they recognize their importance as agents that facilitate the service, linking UBS and the community, in addition to their educational role and their experienced and intimate knowledge to users. On the other hand, they reinforce difficulties such as lack of PPE, difficulties in dealing with domestic violence, and in the community, there is a lack of vaccines and other inputs, and a lack of management support. Conclusion: In summary, the lack of articulation in the service proves to be the greatest obstacle to the effectiveness of assistance to the community through CHWs.