Association between voice problems and noise effects among call center operators in the city of Campinas-SP
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Data de Publicação: | 2022 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | por eng |
Título da fonte: | Research, Society and Development |
Texto Completo: | https://rsdjournal.org/index.php/rsd/article/view/27195 |
Resumo: | Objective. To investigate the associations between voice complaints and noise effects among call center operators in the city of Campinas-SP. Methodology. Observational and cross-sectional study carried out on 212 telemarketing operators of a company in the city of Campinas-SP. The procedures included the application of two instruments: questionnaire on noise annoyance and other effects and Voice Disorder Screening Index (VDSI). The statistical analysis used as main outcome the presence of voice complaint. The associations between the main outcome and the other variables were performed through the use of chi-square tests and a multiple logistic regression model. Results: The sample consisted mainly of women (87.3%) and the mean age was 24.8 years. The results identified high occurrences of vocal complaints (45.3%) and other health effects related to noise exposure such as stress, communication difficulties, lack of attention and headaches. Conclusion. Environmental and organizational conditions and health effects were not only significantly associated, but also increased the chance of a call center operator reporting voice complaints. |
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Association between voice problems and noise effects among call center operators in the city of Campinas-SPAsociación entre problemas de voz y efectos de ruido entre operadores de call center en la ciudad de Campinas-SPAssociação entre problemas de voz e efeitos do ruído na saúde de operadores de um Call Center da cidade de Campinas-SP Occupational healthVoiceVoice disordersNoiseHearing.Salud laboralVozTrastornos de la vozRuidoAudición.Saúde do TrabalhadorVozDistúrbios da VozRuídoAudição.Objective. To investigate the associations between voice complaints and noise effects among call center operators in the city of Campinas-SP. Methodology. Observational and cross-sectional study carried out on 212 telemarketing operators of a company in the city of Campinas-SP. The procedures included the application of two instruments: questionnaire on noise annoyance and other effects and Voice Disorder Screening Index (VDSI). The statistical analysis used as main outcome the presence of voice complaint. The associations between the main outcome and the other variables were performed through the use of chi-square tests and a multiple logistic regression model. Results: The sample consisted mainly of women (87.3%) and the mean age was 24.8 years. The results identified high occurrences of vocal complaints (45.3%) and other health effects related to noise exposure such as stress, communication difficulties, lack of attention and headaches. Conclusion. Environmental and organizational conditions and health effects were not only significantly associated, but also increased the chance of a call center operator reporting voice complaints.Objetivo. Investigar las asociaciones entre las quejas de voz y los efectos del ruido entre los operadores de call center en la ciudad de Campinas-SP. Metodología. Estudio observacional y transversal realizado en 212 operadores de telemarketing de una empresa de la ciudad de Campinas-SP. Los procedimientos incluyeron la aplicación de dos instrumentos: cuestionario sobre molestias por ruido y otros efectos y el índice de detección de trastornos de la voz (VDSI). El análisis estadístico utilizó como resultado principal la presencia de queja de voz. Las asociaciones entre el resultado principal y las demás variables se realizaron mediante el uso de pruebas de chi-cuadrado y un modelo de regresión logística múltiple. Resultados. La muestra estuvo constituida principalmente por mujeres (87,3%) y la edad media fue de 24,8 años. Los resultados identificaron una alta incidencia de quejas vocales (45,3%) y otros efectos en la salud relacionados con la exposición al ruido, como estrés, dificultades de comunicación, falta de atención y dolores de cabeza. Conclusión. Las condiciones ambientales y organizativas y los efectos en la salud no solo se asociaron significativamente, sino que también aumentaron las posibilidades de que un operador del centro de llamadas informara quejas de voz.Objetivo. Investigar as possíveis associações entre as queixas de voz e os efeitos do ruído na saúde de funcionários de um Call Center na cidade de Canpinas-SP. Metodologia. Estudo observacional e transversal de inquérito, realizado em 212 operadores de teleatendimento de uma empresa na cidade de Campinas-SP. Os procedimentos incluíram a aplicação de dois instrumentos: questionário sobre incômodo ocasionado por ruído e os demais efeitos e Índice de Triagem de Distúrbio de Voz (ITDV). A análise estatística utilizou como desfecho principal a presença de queixa de voz. As associações entre o desfecho principal e as demais variáveis foram realizadas por meio da aplicação de testes qui-quadrado e de um modelo de regressão logística múltipla. Resultados. A amostra foi constituída principalmente por mulheres (87,3%) e a média de idade foi 24,8 anos. Os resultados identificaram altas ocorrências de queixas vocais (45,3%) e dos demais efeitos relacionados à exposição ao ruído no local de trabalho como incômodo, estresse, dificuldade de comunicação, falta de atenção e dores de cabeça. Conclusão. As condições ambientais e organizacionais e os efeitos à saúde não somente foram associados significativamente, mas, também, aumentam a chance de um operador de teleatendimento apresentar queixas de voz.Research, Society and Development2022-03-18info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfapplication/pdfhttps://rsdjournal.org/index.php/rsd/article/view/2719510.33448/rsd-v11i4.27195Research, Society and Development; Vol. 11 No. 4; e28911427195Research, Society and Development; Vol. 11 Núm. 4; e28911427195Research, Society and Development; v. 11 n. 4; e289114271952525-3409reponame:Research, Society and Developmentinstname:Universidade Federal de Itajubá (UNIFEI)instacron:UNIFEIporenghttps://rsdjournal.org/index.php/rsd/article/view/27195/23920https://rsdjournal.org/index.php/rsd/article/view/27195/24036Copyright (c) 2022 Rosy Neves da Silva; Priscila Silva Passos; Ana Claudia Fiorinihttps://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessSilva, Rosy Neves da Passos, Priscila SilvaFiorini, Ana Claudia2022-03-27T17:17:09Zoai:ojs.pkp.sfu.ca:article/27195Revistahttps://rsdjournal.org/index.php/rsd/indexPUBhttps://rsdjournal.org/index.php/rsd/oairsd.articles@gmail.com2525-34092525-3409opendoar:2024-01-17T09:45:00.528526Research, Society and Development - Universidade Federal de Itajubá (UNIFEI)false |
dc.title.none.fl_str_mv |
Association between voice problems and noise effects among call center operators in the city of Campinas-SP Asociación entre problemas de voz y efectos de ruido entre operadores de call center en la ciudad de Campinas-SP Associação entre problemas de voz e efeitos do ruído na saúde de operadores de um Call Center da cidade de Campinas-SP |
title |
Association between voice problems and noise effects among call center operators in the city of Campinas-SP |
spellingShingle |
Association between voice problems and noise effects among call center operators in the city of Campinas-SP Silva, Rosy Neves da Occupational health Voice Voice disorders Noise Hearing. Salud laboral Voz Trastornos de la voz Ruido Audición. Saúde do Trabalhador Voz Distúrbios da Voz Ruído Audição. |
title_short |
Association between voice problems and noise effects among call center operators in the city of Campinas-SP |
title_full |
Association between voice problems and noise effects among call center operators in the city of Campinas-SP |
title_fullStr |
Association between voice problems and noise effects among call center operators in the city of Campinas-SP |
title_full_unstemmed |
Association between voice problems and noise effects among call center operators in the city of Campinas-SP |
title_sort |
Association between voice problems and noise effects among call center operators in the city of Campinas-SP |
author |
Silva, Rosy Neves da |
author_facet |
Silva, Rosy Neves da Passos, Priscila Silva Fiorini, Ana Claudia |
author_role |
author |
author2 |
Passos, Priscila Silva Fiorini, Ana Claudia |
author2_role |
author author |
dc.contributor.author.fl_str_mv |
Silva, Rosy Neves da Passos, Priscila Silva Fiorini, Ana Claudia |
dc.subject.por.fl_str_mv |
Occupational health Voice Voice disorders Noise Hearing. Salud laboral Voz Trastornos de la voz Ruido Audición. Saúde do Trabalhador Voz Distúrbios da Voz Ruído Audição. |
topic |
Occupational health Voice Voice disorders Noise Hearing. Salud laboral Voz Trastornos de la voz Ruido Audición. Saúde do Trabalhador Voz Distúrbios da Voz Ruído Audição. |
description |
Objective. To investigate the associations between voice complaints and noise effects among call center operators in the city of Campinas-SP. Methodology. Observational and cross-sectional study carried out on 212 telemarketing operators of a company in the city of Campinas-SP. The procedures included the application of two instruments: questionnaire on noise annoyance and other effects and Voice Disorder Screening Index (VDSI). The statistical analysis used as main outcome the presence of voice complaint. The associations between the main outcome and the other variables were performed through the use of chi-square tests and a multiple logistic regression model. Results: The sample consisted mainly of women (87.3%) and the mean age was 24.8 years. The results identified high occurrences of vocal complaints (45.3%) and other health effects related to noise exposure such as stress, communication difficulties, lack of attention and headaches. Conclusion. Environmental and organizational conditions and health effects were not only significantly associated, but also increased the chance of a call center operator reporting voice complaints. |
publishDate |
2022 |
dc.date.none.fl_str_mv |
2022-03-18 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://rsdjournal.org/index.php/rsd/article/view/27195 10.33448/rsd-v11i4.27195 |
url |
https://rsdjournal.org/index.php/rsd/article/view/27195 |
identifier_str_mv |
10.33448/rsd-v11i4.27195 |
dc.language.iso.fl_str_mv |
por eng |
language |
por eng |
dc.relation.none.fl_str_mv |
https://rsdjournal.org/index.php/rsd/article/view/27195/23920 https://rsdjournal.org/index.php/rsd/article/view/27195/24036 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2022 Rosy Neves da Silva; Priscila Silva Passos; Ana Claudia Fiorini https://creativecommons.org/licenses/by/4.0 info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2022 Rosy Neves da Silva; Priscila Silva Passos; Ana Claudia Fiorini https://creativecommons.org/licenses/by/4.0 |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf application/pdf |
dc.publisher.none.fl_str_mv |
Research, Society and Development |
publisher.none.fl_str_mv |
Research, Society and Development |
dc.source.none.fl_str_mv |
Research, Society and Development; Vol. 11 No. 4; e28911427195 Research, Society and Development; Vol. 11 Núm. 4; e28911427195 Research, Society and Development; v. 11 n. 4; e28911427195 2525-3409 reponame:Research, Society and Development instname:Universidade Federal de Itajubá (UNIFEI) instacron:UNIFEI |
instname_str |
Universidade Federal de Itajubá (UNIFEI) |
instacron_str |
UNIFEI |
institution |
UNIFEI |
reponame_str |
Research, Society and Development |
collection |
Research, Society and Development |
repository.name.fl_str_mv |
Research, Society and Development - Universidade Federal de Itajubá (UNIFEI) |
repository.mail.fl_str_mv |
rsd.articles@gmail.com |
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1797052763643838464 |