Perceptions on voluntary adoption and certification of food safety management system HACCP: a case study of A&B staff in a five-star hotel in Brazil
Autor(a) principal: | |
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Data de Publicação: | 2021 |
Outros Autores: | |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Research, Society and Development |
Texto Completo: | https://rsdjournal.org/index.php/rsd/article/view/21248 |
Resumo: | This study uses the in-depth case study method to evaluate the perceptions of managers and handlers of the Food and Beverage (A&B) sector of a five-star hotel that has as a differential the certification by a Food Safety Management System (FSMS), based on Hazard Analysis and Critical Control Points (HACCP), for some of the products of its breakfast buffet. The data were collected through semi-structured interviews with 6 managers from the A&B sector and a survey with their teams of food handlers (N = 105), being later analyzed by Content Analysis, supported by Atlas.tiÔ v.5.5 and descriptive statistics supported by SPSSÔ v. 14.0, respectively. The questionnaire used was previously tested, through consultation with experts and pre-test with a group of 20 food handlers from another hotel in the same hotel chain and with similar characteristics. The results obtained show considerable contrast in the socioeconomic classes and education of the employees of both groups, which may influence their overall perceptions of food safety. And, although both groups agree that an FSMS based on a voluntary and certified HACCP system can represent a competitive advantage for the hotel, most food handlers do not seem to perceive certified products differently in practice. Finally, the study points out the need to better communicate food safety certification in hotels in order to make it tangible, transferring added value to the business. |
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Perceptions on voluntary adoption and certification of food safety management system HACCP: a case study of A&B staff in a five-star hotel in BrazilPercepciones sobre la adopción y certificación voluntaria del sistema de gestión de la seguridad alimentaria HACCP: un estudio de caso del personal de A y B en un hotel de cinco estrellas en BrasilPercepções sobre adoção e certificação voluntária de sistema de gestão de segurança de alimentos APPCC: um estudo de caso de equipe de A&B em hotel cinco estrelas no BrasilCultura de segurança de alimentosHospitalidadeManipuladores de alimentosAPPCCAlimentos e bebidas.Food safety cultureHospitalityFood handlersHACCPFood and beverage.Cultura de la seguridad alimentariaHospitalidadeManipuladores de alimentosAPPCCAlimentos y bebidas.This study uses the in-depth case study method to evaluate the perceptions of managers and handlers of the Food and Beverage (A&B) sector of a five-star hotel that has as a differential the certification by a Food Safety Management System (FSMS), based on Hazard Analysis and Critical Control Points (HACCP), for some of the products of its breakfast buffet. The data were collected through semi-structured interviews with 6 managers from the A&B sector and a survey with their teams of food handlers (N = 105), being later analyzed by Content Analysis, supported by Atlas.tiÔ v.5.5 and descriptive statistics supported by SPSSÔ v. 14.0, respectively. The questionnaire used was previously tested, through consultation with experts and pre-test with a group of 20 food handlers from another hotel in the same hotel chain and with similar characteristics. The results obtained show considerable contrast in the socioeconomic classes and education of the employees of both groups, which may influence their overall perceptions of food safety. And, although both groups agree that an FSMS based on a voluntary and certified HACCP system can represent a competitive advantage for the hotel, most food handlers do not seem to perceive certified products differently in practice. Finally, the study points out the need to better communicate food safety certification in hotels in order to make it tangible, transferring added value to the business.Este estudio utiliza el método de estudio de casos en profundidad para evaluar las percepciones de los gerentes y manipuladores del sector de Alimentos y Bebidas (A&B) de un hotel de cinco estrellas que tiene como diferencial la certificación por un Sistema de Gestión de la Seguridad Alimentaria (SGSA), basado en el Análisis de Peligros y Puntos de Control Crítico (APPCC), para algunos de los productos de su buffet de desayuno. Los datos se recogieron mediante entrevistas semiestructuradas a 6 gerentes del sector A&B y encuesta por cuestionario (Survey), con sus equipos de manipuladores de alimentos (N = 105), siendo posteriormente analizados mediante Análisis de Contenido, apoyado por Atlas.tiÔ v. 5.5 y estadística descriptiva apoyada por SPSSÔ v. 14.0, respectivamente. El cuestionario utilizado se probó previamente, mediante la consulta a expertos y el ensayo previo con un grupo de 20 manipuladores de alimentos de otro hotel de la misma cadena hotelera y con características similares. Los resultados obtenidos muestran un considerable contraste en las clases socioeconómicas y la educación de los empleados de ambos grupos, lo que puede influir en sus percepciones generales de la seguridad alimentaria. Y, aunque ambos grupos están de acuerdo en que un SGF basado en un sistema APPCC voluntario y certificado puede representar una ventaja competitiva para el hotel, la mayoría de los manipuladores de alimentos no parecen percibir los productos certificados de forma diferente en la práctica. Por último, señalamos la necesidad de comunicar mejor la certificación de seguridad alimentaria en los hoteles para hacerla tangible, transfiriendo un valor añadido al negocio.Este estudo utiliza o método do estudo de caso em profundidade para avaliar as percepções de gerentes e manipuladores do setor Alimentos e Bebidas (A&B) de um hotel cinco estrelas que possui como diferencial a certificação por um Sistema de Gestão de Segurança de Alimentos (SGSA), baseado na Análise de Perigos e Pontos Críticos de Controle (APPCC), para alguns dos produtos de seu buffet de café da manhã. Os dados foram coletados por entrevistas semiestruturadas com 6 gestores do setor A&B e levantamento por questionário (survey) com suas equipes de manipuladores de alimentos (N = 105), sendo posteriormente analisados por Análise de Conteúdo, com apoio do Atlas.ti® v. 5.5 e por estatística descritiva, com apoio do SPSS® v. 14.0 , respectivamente. O questionário utilizado foi previamente testado, por meio de consulta a especialistas e pré-teste com um grupo de 20 manipuladores de alimentos de outro hotel da mesma rede hoteleira e com características similares. Os resultados obtidos mostram considerável contraste nas classes socioeconômicas e na educação formal dos funcionários dos dois grupos, o que pode influenciar suas percepções globais sobre a segurança de alimentos. E, embora ambos os grupos concordem que um SGSA baseado em um sistema APPCC voluntário e certificado pode representar uma vantagem competitiva para o hotel, a maioria dos manipuladores de alimentos não parece perceber os produtos certificados de forma diferenciada na prática. Por fim, aponta-se a necessidade de melhor comunicar a certificação de segurança de alimentos em hotelaria, de forma a torná-la tangível, transferindo valor agregado ao negócio.Research, Society and Development2021-10-23info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://rsdjournal.org/index.php/rsd/article/view/2124810.33448/rsd-v10i14.21248Research, Society and Development; Vol. 10 No. 14; e14101421248Research, Society and Development; Vol. 10 Núm. 14; e14101421248Research, Society and Development; v. 10 n. 14; e141014212482525-3409reponame:Research, Society and Developmentinstname:Universidade Federal de Itajubá (UNIFEI)instacron:UNIFEIenghttps://rsdjournal.org/index.php/rsd/article/view/21248/19282Copyright (c) 2021 Janaina de Arruda Santos; Simone Alveshttps://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessSantos, Janaina de ArrudaAlves, Simone2021-12-04T11:48:39Zoai:ojs.pkp.sfu.ca:article/21248Revistahttps://rsdjournal.org/index.php/rsd/indexPUBhttps://rsdjournal.org/index.php/rsd/oairsd.articles@gmail.com2525-34092525-3409opendoar:2024-01-17T09:40:42.659218Research, Society and Development - Universidade Federal de Itajubá (UNIFEI)false |
dc.title.none.fl_str_mv |
Perceptions on voluntary adoption and certification of food safety management system HACCP: a case study of A&B staff in a five-star hotel in Brazil Percepciones sobre la adopción y certificación voluntaria del sistema de gestión de la seguridad alimentaria HACCP: un estudio de caso del personal de A y B en un hotel de cinco estrellas en Brasil Percepções sobre adoção e certificação voluntária de sistema de gestão de segurança de alimentos APPCC: um estudo de caso de equipe de A&B em hotel cinco estrelas no Brasil |
title |
Perceptions on voluntary adoption and certification of food safety management system HACCP: a case study of A&B staff in a five-star hotel in Brazil |
spellingShingle |
Perceptions on voluntary adoption and certification of food safety management system HACCP: a case study of A&B staff in a five-star hotel in Brazil Santos, Janaina de Arruda Cultura de segurança de alimentos Hospitalidade Manipuladores de alimentos APPCC Alimentos e bebidas. Food safety culture Hospitality Food handlers HACCP Food and beverage. Cultura de la seguridad alimentaria Hospitalidade Manipuladores de alimentos APPCC Alimentos y bebidas. |
title_short |
Perceptions on voluntary adoption and certification of food safety management system HACCP: a case study of A&B staff in a five-star hotel in Brazil |
title_full |
Perceptions on voluntary adoption and certification of food safety management system HACCP: a case study of A&B staff in a five-star hotel in Brazil |
title_fullStr |
Perceptions on voluntary adoption and certification of food safety management system HACCP: a case study of A&B staff in a five-star hotel in Brazil |
title_full_unstemmed |
Perceptions on voluntary adoption and certification of food safety management system HACCP: a case study of A&B staff in a five-star hotel in Brazil |
title_sort |
Perceptions on voluntary adoption and certification of food safety management system HACCP: a case study of A&B staff in a five-star hotel in Brazil |
author |
Santos, Janaina de Arruda |
author_facet |
Santos, Janaina de Arruda Alves, Simone |
author_role |
author |
author2 |
Alves, Simone |
author2_role |
author |
dc.contributor.author.fl_str_mv |
Santos, Janaina de Arruda Alves, Simone |
dc.subject.por.fl_str_mv |
Cultura de segurança de alimentos Hospitalidade Manipuladores de alimentos APPCC Alimentos e bebidas. Food safety culture Hospitality Food handlers HACCP Food and beverage. Cultura de la seguridad alimentaria Hospitalidade Manipuladores de alimentos APPCC Alimentos y bebidas. |
topic |
Cultura de segurança de alimentos Hospitalidade Manipuladores de alimentos APPCC Alimentos e bebidas. Food safety culture Hospitality Food handlers HACCP Food and beverage. Cultura de la seguridad alimentaria Hospitalidade Manipuladores de alimentos APPCC Alimentos y bebidas. |
description |
This study uses the in-depth case study method to evaluate the perceptions of managers and handlers of the Food and Beverage (A&B) sector of a five-star hotel that has as a differential the certification by a Food Safety Management System (FSMS), based on Hazard Analysis and Critical Control Points (HACCP), for some of the products of its breakfast buffet. The data were collected through semi-structured interviews with 6 managers from the A&B sector and a survey with their teams of food handlers (N = 105), being later analyzed by Content Analysis, supported by Atlas.tiÔ v.5.5 and descriptive statistics supported by SPSSÔ v. 14.0, respectively. The questionnaire used was previously tested, through consultation with experts and pre-test with a group of 20 food handlers from another hotel in the same hotel chain and with similar characteristics. The results obtained show considerable contrast in the socioeconomic classes and education of the employees of both groups, which may influence their overall perceptions of food safety. And, although both groups agree that an FSMS based on a voluntary and certified HACCP system can represent a competitive advantage for the hotel, most food handlers do not seem to perceive certified products differently in practice. Finally, the study points out the need to better communicate food safety certification in hotels in order to make it tangible, transferring added value to the business. |
publishDate |
2021 |
dc.date.none.fl_str_mv |
2021-10-23 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://rsdjournal.org/index.php/rsd/article/view/21248 10.33448/rsd-v10i14.21248 |
url |
https://rsdjournal.org/index.php/rsd/article/view/21248 |
identifier_str_mv |
10.33448/rsd-v10i14.21248 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
https://rsdjournal.org/index.php/rsd/article/view/21248/19282 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2021 Janaina de Arruda Santos; Simone Alves https://creativecommons.org/licenses/by/4.0 info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2021 Janaina de Arruda Santos; Simone Alves https://creativecommons.org/licenses/by/4.0 |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Research, Society and Development |
publisher.none.fl_str_mv |
Research, Society and Development |
dc.source.none.fl_str_mv |
Research, Society and Development; Vol. 10 No. 14; e14101421248 Research, Society and Development; Vol. 10 Núm. 14; e14101421248 Research, Society and Development; v. 10 n. 14; e14101421248 2525-3409 reponame:Research, Society and Development instname:Universidade Federal de Itajubá (UNIFEI) instacron:UNIFEI |
instname_str |
Universidade Federal de Itajubá (UNIFEI) |
instacron_str |
UNIFEI |
institution |
UNIFEI |
reponame_str |
Research, Society and Development |
collection |
Research, Society and Development |
repository.name.fl_str_mv |
Research, Society and Development - Universidade Federal de Itajubá (UNIFEI) |
repository.mail.fl_str_mv |
rsd.articles@gmail.com |
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1797052692048117760 |