COVID-19 information center: questions and ways of disseminating reliable information about the pandemic
Autor(a) principal: | |
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Data de Publicação: | 2022 |
Outros Autores: | , , , , , , , , |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Research, Society and Development |
Texto Completo: | https://rsdjournal.org/index.php/rsd/article/view/30403 |
Resumo: | To analyze users' doubts and the means of communication used by CI-COVID-19 to disseminate reliable information about the pandemic, as well as users' satisfaction with the service. Methods: This is a qualitative and quantitative, observational and descriptive study on the implementation of CI-COVID-19. A priori, the channels, means and communication vehicles used were characterized. Then, the content of doubts and fake news was organized by thematic categories and the distribution frequency of each of these categories was determined. In addition, the sources of information used were identified and classified. Finally, the evaluation of users' satisfaction regarding the service provided was analyzed. Results: Over 365 days of activity, CI-COVID-19 used the electronic channel of communication, through visual, audiovisual and auditory means, through social media. During this period, CI-COVID-19 received 330 requests and 610 sources of information were used to answer them, with 48.52% (n=296) classified as primary sources, 20.00% (n=112) as secondary sources and 31.48% (n=192) as tertiary sources. Finally, service users were very satisfied with the work provided. Conclusion: CI-COVID-19 played an important role in combating the infodemic, using various communication channels to spread quality information and having scientific articles as the main source of information about the pandemic caused by the new coronavirus. The high degree of users' satisfaction demonstrates the service provided. |
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Research, Society and Development |
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COVID-19 information center: questions and ways of disseminating reliable information about the pandemicCentro de información sobre COVID-19: preguntas y medios de difusión de información sobre la pandemiaCentral de informações sobre a COVID-19: dúvidas e meios de difusão de informações confiáveis sobre a pandemiaCOVID-19Acesso à InformaçãoRede SocialMeios de Comunicação de MassaSatisfação do usuário.COVID-19Access to InformationSocial NetworkingMass MediaUsers' satisfaction.COVID-19Acceso a la informaciónRedes SocialesMedios de Comunicación MasivosSatisfacción del usuario.To analyze users' doubts and the means of communication used by CI-COVID-19 to disseminate reliable information about the pandemic, as well as users' satisfaction with the service. Methods: This is a qualitative and quantitative, observational and descriptive study on the implementation of CI-COVID-19. A priori, the channels, means and communication vehicles used were characterized. Then, the content of doubts and fake news was organized by thematic categories and the distribution frequency of each of these categories was determined. In addition, the sources of information used were identified and classified. Finally, the evaluation of users' satisfaction regarding the service provided was analyzed. Results: Over 365 days of activity, CI-COVID-19 used the electronic channel of communication, through visual, audiovisual and auditory means, through social media. During this period, CI-COVID-19 received 330 requests and 610 sources of information were used to answer them, with 48.52% (n=296) classified as primary sources, 20.00% (n=112) as secondary sources and 31.48% (n=192) as tertiary sources. Finally, service users were very satisfied with the work provided. Conclusion: CI-COVID-19 played an important role in combating the infodemic, using various communication channels to spread quality information and having scientific articles as the main source of information about the pandemic caused by the new coronavirus. The high degree of users' satisfaction demonstrates the service provided.Analizar las dudas de los usuarios y los medios de comunicación utilizados por el CI-COVID-19 para difundir información confiable sobre la pandemia, así como la satisfacción de los usuarios con el servicio. Métodos: Se trata de un estudio cualitativo y cuantitativo, observacional y descriptivo sobre la implementación del CI-COVID-19. A priori se caracterizaron los canales, medios y vehículos de comunicación utilizados. Luego, se organizó el contenido de dudas y fake news por categorías temáticas y se determinó la frecuencia de distribución de cada una de estas categorías. Además, se identificaron y clasificaron las fuentes de información utilizadas. Finalmente, se analizó la evaluación de la satisfacción de los usuarios con respecto al servicio prestado. Resultados: Durante 365 días de actividad, el CI-COVID-19 utilizó el canal electrónico de comunicación, a través de medios visuales, audiovisuales y auditivos, a través de las redes sociales. Durante este período, CI-COVID-19 recibió 330 solicitudes y para responderlas se utilizaron 610 fuentes de información, clasificándose el 48,52% (n=296) como fuentes primarias, el 20,00% (n=112) como fuentes secundarias y el 31,48% ( n=192) como fuentes terciarias. Finalmente, los usuarios del servicio quedaron muy satisfechos con el trabajo realizado. Conclusión: CI-COVID-19 jugó un papel importante en el combate a la infodemia, utilizando diversos canales de comunicación para difundir información de calidad y teniendo como principal fuente de información los artículos científicos sobre la pandemia provocada por el nuevo coronavirus. El alto grado de satisfacción de los usuarios demuestra que el servicio brindado satisfizo las necesidades de la comunidad.Objetivos: Analisar as dúvidas dos usuários e os meios de comunicação usados pela CI- COVID-19 para a difusão de informações confiáveis sobre a pandemia, bem como a satisfação do usuário sobre o serviço. Métodos: Trata-se de um estudo com caráter quali e quantitativo, observacional e descritivo sobre a implementação da CI-COVID-19. A priori, os canais, meios e veículos de comunicação utilizados foram caracterizados. Em seguida, o conteúdo das dúvidas e fake news foi organizado por categorias temáticas e a frequência de distribuição de cada uma dessas categorias foi determinada. Além disso, as fontes de informação utilizadas foram identificadas e classificadas. Por fim, foi analisada a avaliação da satisfação do usuário a respeito do serviço prestado. Resultados: Ao longo de 365 dias de atividade, a CI-COVID-19 utilizou o canal eletrônico de comunicação, por meios visuais, audiovisuais e auditivos, através de mídias sociais. Nesse período, a CI-COVID-19 recebeu 330 solicitações e para respondê-las foram usadas 610 fontes de informação sendo 48,52% (n=296) classificadas como fontes primárias, 20,00% (n=112) como fontes secundárias e 31,48% (n=192) como fontes terciárias. Por último, os usuários do serviço se mostraram muito satisfeitos com o trabalho prestado. Conclusão: A CI-COVID-19 desempenhou um papel importante no combate à infodemia, utilizando diversos canais de comunicação para propagação de informações de qualidade e tendo os artigos científicos como principal fonte de informação sobre a pandemia causada pelo novo coronavírus. O elevado grau de satisfação dos usuários demonstra que o serviço prestado atendeu às necessidades da comunidade.Research, Society and Development2022-06-10info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://rsdjournal.org/index.php/rsd/article/view/3040310.33448/rsd-v11i8.30403Research, Society and Development; Vol. 11 No. 8; e6911830403Research, Society and Development; Vol. 11 Núm. 8; e6911830403Research, Society and Development; v. 11 n. 8; e69118304032525-3409reponame:Research, Society and Developmentinstname:Universidade Federal de Itajubá (UNIFEI)instacron:UNIFEIporhttps://rsdjournal.org/index.php/rsd/article/view/30403/26278Copyright (c) 2022 Gabrielly Oliveira Cunha Moura; Marcilio da Conceição Silva; Jonathan da Fraga Santana; Marilia Lima Santos ; Lucas Martins da Silva Ferreira; Carla Maria Lima Silva; Chiara Erminia da Rocha ; Izadora Menezes da Cunha Barros; Giselle de Carvalho Brito; Taís Cristina Unferhttps://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessMoura, Gabrielly Oliveira Cunha Silva, Marcilio da Conceição Santana, Jonathan da Fraga Santos , Marilia Lima Ferreira, Lucas Martins da Silva Silva, Carla Maria Lima Rocha , Chiara Erminia da Barros, Izadora Menezes da CunhaBrito, Giselle de Carvalho Unfer, Taís Cristina 2022-07-01T13:34:06Zoai:ojs.pkp.sfu.ca:article/30403Revistahttps://rsdjournal.org/index.php/rsd/indexPUBhttps://rsdjournal.org/index.php/rsd/oairsd.articles@gmail.com2525-34092525-3409opendoar:2024-01-17T09:47:10.171396Research, Society and Development - Universidade Federal de Itajubá (UNIFEI)false |
dc.title.none.fl_str_mv |
COVID-19 information center: questions and ways of disseminating reliable information about the pandemic Centro de información sobre COVID-19: preguntas y medios de difusión de información sobre la pandemia Central de informações sobre a COVID-19: dúvidas e meios de difusão de informações confiáveis sobre a pandemia |
title |
COVID-19 information center: questions and ways of disseminating reliable information about the pandemic |
spellingShingle |
COVID-19 information center: questions and ways of disseminating reliable information about the pandemic Moura, Gabrielly Oliveira Cunha COVID-19 Acesso à Informação Rede Social Meios de Comunicação de Massa Satisfação do usuário. COVID-19 Access to Information Social Networking Mass Media Users' satisfaction. COVID-19 Acceso a la información Redes Sociales Medios de Comunicación Masivos Satisfacción del usuario. |
title_short |
COVID-19 information center: questions and ways of disseminating reliable information about the pandemic |
title_full |
COVID-19 information center: questions and ways of disseminating reliable information about the pandemic |
title_fullStr |
COVID-19 information center: questions and ways of disseminating reliable information about the pandemic |
title_full_unstemmed |
COVID-19 information center: questions and ways of disseminating reliable information about the pandemic |
title_sort |
COVID-19 information center: questions and ways of disseminating reliable information about the pandemic |
author |
Moura, Gabrielly Oliveira Cunha |
author_facet |
Moura, Gabrielly Oliveira Cunha Silva, Marcilio da Conceição Santana, Jonathan da Fraga Santos , Marilia Lima Ferreira, Lucas Martins da Silva Silva, Carla Maria Lima Rocha , Chiara Erminia da Barros, Izadora Menezes da Cunha Brito, Giselle de Carvalho Unfer, Taís Cristina |
author_role |
author |
author2 |
Silva, Marcilio da Conceição Santana, Jonathan da Fraga Santos , Marilia Lima Ferreira, Lucas Martins da Silva Silva, Carla Maria Lima Rocha , Chiara Erminia da Barros, Izadora Menezes da Cunha Brito, Giselle de Carvalho Unfer, Taís Cristina |
author2_role |
author author author author author author author author author |
dc.contributor.author.fl_str_mv |
Moura, Gabrielly Oliveira Cunha Silva, Marcilio da Conceição Santana, Jonathan da Fraga Santos , Marilia Lima Ferreira, Lucas Martins da Silva Silva, Carla Maria Lima Rocha , Chiara Erminia da Barros, Izadora Menezes da Cunha Brito, Giselle de Carvalho Unfer, Taís Cristina |
dc.subject.por.fl_str_mv |
COVID-19 Acesso à Informação Rede Social Meios de Comunicação de Massa Satisfação do usuário. COVID-19 Access to Information Social Networking Mass Media Users' satisfaction. COVID-19 Acceso a la información Redes Sociales Medios de Comunicación Masivos Satisfacción del usuario. |
topic |
COVID-19 Acesso à Informação Rede Social Meios de Comunicação de Massa Satisfação do usuário. COVID-19 Access to Information Social Networking Mass Media Users' satisfaction. COVID-19 Acceso a la información Redes Sociales Medios de Comunicación Masivos Satisfacción del usuario. |
description |
To analyze users' doubts and the means of communication used by CI-COVID-19 to disseminate reliable information about the pandemic, as well as users' satisfaction with the service. Methods: This is a qualitative and quantitative, observational and descriptive study on the implementation of CI-COVID-19. A priori, the channels, means and communication vehicles used were characterized. Then, the content of doubts and fake news was organized by thematic categories and the distribution frequency of each of these categories was determined. In addition, the sources of information used were identified and classified. Finally, the evaluation of users' satisfaction regarding the service provided was analyzed. Results: Over 365 days of activity, CI-COVID-19 used the electronic channel of communication, through visual, audiovisual and auditory means, through social media. During this period, CI-COVID-19 received 330 requests and 610 sources of information were used to answer them, with 48.52% (n=296) classified as primary sources, 20.00% (n=112) as secondary sources and 31.48% (n=192) as tertiary sources. Finally, service users were very satisfied with the work provided. Conclusion: CI-COVID-19 played an important role in combating the infodemic, using various communication channels to spread quality information and having scientific articles as the main source of information about the pandemic caused by the new coronavirus. The high degree of users' satisfaction demonstrates the service provided. |
publishDate |
2022 |
dc.date.none.fl_str_mv |
2022-06-10 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://rsdjournal.org/index.php/rsd/article/view/30403 10.33448/rsd-v11i8.30403 |
url |
https://rsdjournal.org/index.php/rsd/article/view/30403 |
identifier_str_mv |
10.33448/rsd-v11i8.30403 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://rsdjournal.org/index.php/rsd/article/view/30403/26278 |
dc.rights.driver.fl_str_mv |
https://creativecommons.org/licenses/by/4.0 info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
https://creativecommons.org/licenses/by/4.0 |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Research, Society and Development |
publisher.none.fl_str_mv |
Research, Society and Development |
dc.source.none.fl_str_mv |
Research, Society and Development; Vol. 11 No. 8; e6911830403 Research, Society and Development; Vol. 11 Núm. 8; e6911830403 Research, Society and Development; v. 11 n. 8; e6911830403 2525-3409 reponame:Research, Society and Development instname:Universidade Federal de Itajubá (UNIFEI) instacron:UNIFEI |
instname_str |
Universidade Federal de Itajubá (UNIFEI) |
instacron_str |
UNIFEI |
institution |
UNIFEI |
reponame_str |
Research, Society and Development |
collection |
Research, Society and Development |
repository.name.fl_str_mv |
Research, Society and Development - Universidade Federal de Itajubá (UNIFEI) |
repository.mail.fl_str_mv |
rsd.articles@gmail.com |
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1797052714198237184 |