Competency Mapping In a Small Software Business: The Case of Abc Ltd

• Autor(a) principal: Behr, Ariel
• Data de Publicação: 2010
• Outros Autores: Corso, Kathiane Benedetti, Ruas, Roberto Lima, Freitas, Henrique Mello Rodrigues, Martens, Cristina Dai Prá, Eggers, Ismael
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Revista Gestão e Projetos (GeP)
• Texto Completo: https://periodicos.uninove.br/gep/article/view/10538
• topic: Competency Maps; Management by Competencies; Micro and Small Enterprises; Software Business; Strategy; Mapeamento de Competências; Gestão por Competências; Micro e Pequena Empresa; Negócio de Software; Referenciais Estratégicos

Small businesses in Brazilian are among the most managerially challenged in the country, principally because their small size requires a focus on day to day operations, leaving minimal resources for their management. This paper proposes a methodology for mapping individual, functional, and organizational competencies as they relate to the firm’s strategy, and applies it in a small software firm. Our method is based on the systematic integration of “ends activities” (strategic objectives) and “means activities” (competencies necessary to the organization, its functional areas, and its professionals) Put differently, this paper presents techniques for mapping the relation between strategy and organizational, functional, and individual competencies. Data collection involved four phases: 1.) An initial interview with the owner, 2.) Analyses of commercial documents. 3.) Interviews with all managers, 4.) Interviews with selected clients. Our study is unique in that it provides concrete guidelines for firms in the software industry at the same time it brings together previously isolated knowledge from different disciplines and different levels of analysis.