Automação do processo de gestão na alocação de recursos profissionais da empresa K3R

• Main Author: Alves, Renato de Araújo
• Publication Date: 2019
• Format: Master thesis
• Language: por
• Source: Biblioteca Digital de Teses e Dissertações do Mackenzie
• Download full: http://dspace.mackenzie.br/handle/10899/23044
• topic: gestão de projetos; automação de processos; sistema integrado de informação gerencial; CNPQ::CIENCIAS EXATAS E DA TERRA::CIENCIA DA COMPUTACAO::SISTEMAS DE COMPUTACAO::ARQUITETURA DE SISTEMAS DE COMPUTACAO

This work, developed in conjunction with K3R, a Brazilian technology services provider, whose main product is the management of systems implementation, addresses the development and implementation of an information integration system through technological solutions whose automation it seeks to align to the current process flows in project management, in order to allow the optimization of the allocation of resources and get of results of each project served. It is the search for the solution of the problem in the absence of an integrated system, whose reflexes will allow the exploration of service opportunities that the current modus operandi of the company does not allow. The diagnosis included the mapping of K3R's project management processes and the search for a ready solution that could meet its needs. As a result of this, the K3R hasn't been find a information integrated system developed to manager projects, aligned the needs the demands of the company, the solution proposed involved the development of the custom solution, that extend for a innovation solution, inside market, which will provide the K3R in the medium term with the information that involves the process of allocating professionals, and the agility, integration and, as a consequence, reducing costs. The complexity in the development of this integrated solution is directly linked to several relevant variables. It begins with the understanding of the information contained in electronic spreadsheets, which require a field-by-field critical analysis, thus associating this information with the respective activities and their due to the relationship between the data source and the respective information destination, the process also includes what information will be entered manually or automatically and mainly to build a dynamic workflow, which needs to be intended for the use of the professionals involved. Based on an empirical evaluation, there are other business segments that perform the same activity in a similar way to K3R, so the solution designed for deployment allows to be replicated to other segments, that is, information commonly used in K3R to perform the allocation activity of outsourced professionals for a fixed period of time, may use this solution. With the presentation of this integrated information solution for the allocation of professionals to other segments, it was observed that there is a potential of commercialization of the same as a product or service, being necessary to evaluate there is need of some customization and revision of processes, as realized in the K3R.