Análise das práticas sustentáveis dos hotéis–fazenda da região agreste de Pernambuco : aplicação utilizando os modelos DEA e ELECTRE TRI

Bibliographic Details
Main Author: SOUZA, Viviane da Silva
Publication Date: 2014
Format: Master thesis
Language: por
Source: Biblioteca Digital de Teses e Dissertações da UFRPE
Download full: http://www.tede2.ufrpe.br:8080/tede2/handle/tede2/4675
Summary: Sector of Hotels Farm is one of the most promising economic sectors for exploration of nature with minimal environmental impact. Allied to this, society as a whole has become more sensitive to aspects of sustainability of companies charging an ethical attitude towards their customers. In this context, the present work reports a field study, conducted with the Farm Hotels located in the Agreste of Pernambuco region. Aimed to map and analyse the social and environmental responsibility strategies used by hotels surveyed Farm and from there build a model for measuring efficiency through Data Envelopment Analysis (DEA) and classification by means of the tool ELECTRE TRI. Also, we attempted to collect data to know the perception of guests over sustainable practices Hotels Farm. As a result the ELECTRE TRI allocated each hotel in a range of five ordered categories and it was observed that 50% of the hotels studied were classified into intermediate categories, indicating that integrated sustainability practices in these cases are conducted in incipient form. DEA already generated as a result there is a difference regarding the effectiveness of sustainable hotels, where three had scores of efficiency (100%) and was inefficient. However, no change of scenery when you change the inputs and outputs of the overall assessment. Finally, most of the guests offered to pay more for sustainable service. However, when they are hosted, are less sensitive to aspects of environmental responsibility practiced by Farm Hotels.
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spelling MELO, André de SouzaSOBRAL, Marcos Felipe FalcãoDURÃO, André Falcãohttp://lattes.cnpq.br/8650055576682544SOUZA, Viviane da Silva2016-06-10T12:12:12Z2014-06-10SOUZA, Viviane da Silva. Análise das práticas sustentáveis dos hotéis–fazenda da região agreste de Pernambuco : aplicação utilizando os modelos DEA e ELECTRE TRI. 2014. 119 f. Dissertação (Programa de Pós-Graduação em Administração e Desenvolvimento Rural) - Universidade Federal Rural de Pernambuco, Recife.http://www.tede2.ufrpe.br:8080/tede2/handle/tede2/4675Sector of Hotels Farm is one of the most promising economic sectors for exploration of nature with minimal environmental impact. Allied to this, society as a whole has become more sensitive to aspects of sustainability of companies charging an ethical attitude towards their customers. In this context, the present work reports a field study, conducted with the Farm Hotels located in the Agreste of Pernambuco region. Aimed to map and analyse the social and environmental responsibility strategies used by hotels surveyed Farm and from there build a model for measuring efficiency through Data Envelopment Analysis (DEA) and classification by means of the tool ELECTRE TRI. Also, we attempted to collect data to know the perception of guests over sustainable practices Hotels Farm. As a result the ELECTRE TRI allocated each hotel in a range of five ordered categories and it was observed that 50% of the hotels studied were classified into intermediate categories, indicating that integrated sustainability practices in these cases are conducted in incipient form. DEA already generated as a result there is a difference regarding the effectiveness of sustainable hotels, where three had scores of efficiency (100%) and was inefficient. However, no change of scenery when you change the inputs and outputs of the overall assessment. Finally, most of the guests offered to pay more for sustainable service. However, when they are hosted, are less sensitive to aspects of environmental responsibility practiced by Farm Hotels.O setor de Hotéis-Fazenda é um dos segmentos econômicos mais promissores para exploração da natureza com o mínimo impacto ambiental possível. Aliado a isso, a sociedade como um todo se tornou mais sensível aos aspectos da sustentabilidade, cobrando das empresas uma postura ética perante seus consumidores. Neste contexto, a presente dissertação relata uma pesquisa de campo, realizada junto a seis Hotéis-Fazenda localizados na Região do Agreste de Pernambuco. Objetivou mapear e analisar as estratégias de responsabilidade socioambientais utilizadas pelos Hotéis-Fazenda pesquisados a partir da medição de eficiência através da Análise por Envoltória de Dados (DEA) e classificação por meio da ferramenta ELECTRE TRI. Também, buscou-se coletar dados para saber a percepção dos hóspedes em relação às práticas sustentáveis dos Hotéis-Fazenda. Como resultado, o ELECTRE TRI alocou cada um dos hotéis em um range de cinco categorias ordenadas e observou-se que 50% dos hotéis estudados foram classificados em categorias intermediárias, indicando que as práticas integradas de sustentabilidade nestes casos são conduzidas de forma incipiente. Já DEA gerou como resultado que há diferença em relação à eficiência sustentável dos hotéis, onde três tiveram scores de eficiência (100%) e um foi ineficiente. Entretanto, há modificação de cenário quando se altera os inputs e outputs da avaliação geral. Por fim, a maioria dos hóspedes se propôs pagar mais caro por um serviço sustentável. Porém, quando estão hospedados, são pouco sensíveis aos aspectos da responsabilidade socioambiental praticadas pelos Hotéis – Fazenda.Submitted by (edna.saturno@ufrpe.br) on 2016-06-10T12:12:12Z No. of bitstreams: 1 Viviane da Silva Souza.pdf: 2312715 bytes, checksum: de6e14eae9709e91835ad475f1a1ddd5 (MD5)Made available in DSpace on 2016-06-10T12:12:12Z (GMT). No. of bitstreams: 1 Viviane da Silva Souza.pdf: 2312715 bytes, checksum: de6e14eae9709e91835ad475f1a1ddd5 (MD5) Previous issue date: 2014-06-10Conselho Nacional de Pesquisa e Desenvolvimento Científico e Tecnológico - CNPqapplication/pdfporUniversidade Federal Rural de PernambucoPrograma de Pós-Graduação em Administração e Desenvolvimento RuralUFRPEBrasilDepartamento de AdministraçãoSustentabilidadeResponsabilidade socioambientalHotel-fazendaHóspedeSustainabilityEnvironmental responsibilityFarm hotelGuestsOUTROS::ADMINISTRACAO RURALAnálise das práticas sustentáveis dos hotéis–fazenda da região agreste de Pernambuco : aplicação utilizando os modelos DEA e ELECTRE TRIinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesis-14559930609208970600600600600-3020915585334755221-2020477926198029066-2555911436985713659info:eu-repo/semantics/openAccessreponame:Biblioteca Digital de Teses e Dissertações da UFRPEinstname:Universidade Federal Rural de Pernambuco (UFRPE)instacron:UFRPELICENSElicense.txtlicense.txttext/plain; charset=utf-82165http://www.tede2.ufrpe.br:8080/tede2/bitstream/tede2/4675/1/license.txtbd3efa91386c1718a7f26a329fdcb468MD51ORIGINALViviane da Silva Souza.pdfViviane da Silva Souza.pdfapplication/pdf2312715http://www.tede2.ufrpe.br:8080/tede2/bitstream/tede2/4675/2/Viviane+da+Silva+Souza.pdfde6e14eae9709e91835ad475f1a1ddd5MD52tede2/46752017-05-17 12:21:19.182oai:tede2: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Biblioteca Digital de Teses e Dissertaçõeshttp://www.tede2.ufrpe.br:8080/tede/PUBhttp://www.tede2.ufrpe.br:8080/oai/requestbdtd@ufrpe.br ||bdtd@ufrpe.bropendoar:2017-05-17T15:21:19Biblioteca Digital de Teses e Dissertações da UFRPE - Universidade Federal Rural de Pernambuco (UFRPE)false
dc.title.por.fl_str_mv Análise das práticas sustentáveis dos hotéis–fazenda da região agreste de Pernambuco : aplicação utilizando os modelos DEA e ELECTRE TRI
title Análise das práticas sustentáveis dos hotéis–fazenda da região agreste de Pernambuco : aplicação utilizando os modelos DEA e ELECTRE TRI
spellingShingle Análise das práticas sustentáveis dos hotéis–fazenda da região agreste de Pernambuco : aplicação utilizando os modelos DEA e ELECTRE TRI
SOUZA, Viviane da Silva
Sustentabilidade
Responsabilidade socioambiental
Hotel-fazenda
Hóspede
Sustainability
Environmental responsibility
Farm hotel
Guests
OUTROS::ADMINISTRACAO RURAL
title_short Análise das práticas sustentáveis dos hotéis–fazenda da região agreste de Pernambuco : aplicação utilizando os modelos DEA e ELECTRE TRI
title_full Análise das práticas sustentáveis dos hotéis–fazenda da região agreste de Pernambuco : aplicação utilizando os modelos DEA e ELECTRE TRI
title_fullStr Análise das práticas sustentáveis dos hotéis–fazenda da região agreste de Pernambuco : aplicação utilizando os modelos DEA e ELECTRE TRI
title_full_unstemmed Análise das práticas sustentáveis dos hotéis–fazenda da região agreste de Pernambuco : aplicação utilizando os modelos DEA e ELECTRE TRI
title_sort Análise das práticas sustentáveis dos hotéis–fazenda da região agreste de Pernambuco : aplicação utilizando os modelos DEA e ELECTRE TRI
author SOUZA, Viviane da Silva
author_facet SOUZA, Viviane da Silva
author_role author
dc.contributor.advisor1.fl_str_mv MELO, André de Souza
dc.contributor.referee1.fl_str_mv SOBRAL, Marcos Felipe Falcão
dc.contributor.referee2.fl_str_mv DURÃO, André Falcão
dc.contributor.authorLattes.fl_str_mv http://lattes.cnpq.br/8650055576682544
dc.contributor.author.fl_str_mv SOUZA, Viviane da Silva
contributor_str_mv MELO, André de Souza
SOBRAL, Marcos Felipe Falcão
DURÃO, André Falcão
dc.subject.por.fl_str_mv Sustentabilidade
Responsabilidade socioambiental
Hotel-fazenda
Hóspede
topic Sustentabilidade
Responsabilidade socioambiental
Hotel-fazenda
Hóspede
Sustainability
Environmental responsibility
Farm hotel
Guests
OUTROS::ADMINISTRACAO RURAL
dc.subject.eng.fl_str_mv Sustainability
Environmental responsibility
Farm hotel
Guests
dc.subject.cnpq.fl_str_mv OUTROS::ADMINISTRACAO RURAL
description Sector of Hotels Farm is one of the most promising economic sectors for exploration of nature with minimal environmental impact. Allied to this, society as a whole has become more sensitive to aspects of sustainability of companies charging an ethical attitude towards their customers. In this context, the present work reports a field study, conducted with the Farm Hotels located in the Agreste of Pernambuco region. Aimed to map and analyse the social and environmental responsibility strategies used by hotels surveyed Farm and from there build a model for measuring efficiency through Data Envelopment Analysis (DEA) and classification by means of the tool ELECTRE TRI. Also, we attempted to collect data to know the perception of guests over sustainable practices Hotels Farm. As a result the ELECTRE TRI allocated each hotel in a range of five ordered categories and it was observed that 50% of the hotels studied were classified into intermediate categories, indicating that integrated sustainability practices in these cases are conducted in incipient form. DEA already generated as a result there is a difference regarding the effectiveness of sustainable hotels, where three had scores of efficiency (100%) and was inefficient. However, no change of scenery when you change the inputs and outputs of the overall assessment. Finally, most of the guests offered to pay more for sustainable service. However, when they are hosted, are less sensitive to aspects of environmental responsibility practiced by Farm Hotels.
publishDate 2014
dc.date.issued.fl_str_mv 2014-06-10
dc.date.accessioned.fl_str_mv 2016-06-10T12:12:12Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.citation.fl_str_mv SOUZA, Viviane da Silva. Análise das práticas sustentáveis dos hotéis–fazenda da região agreste de Pernambuco : aplicação utilizando os modelos DEA e ELECTRE TRI. 2014. 119 f. Dissertação (Programa de Pós-Graduação em Administração e Desenvolvimento Rural) - Universidade Federal Rural de Pernambuco, Recife.
dc.identifier.uri.fl_str_mv http://www.tede2.ufrpe.br:8080/tede2/handle/tede2/4675
identifier_str_mv SOUZA, Viviane da Silva. Análise das práticas sustentáveis dos hotéis–fazenda da região agreste de Pernambuco : aplicação utilizando os modelos DEA e ELECTRE TRI. 2014. 119 f. Dissertação (Programa de Pós-Graduação em Administração e Desenvolvimento Rural) - Universidade Federal Rural de Pernambuco, Recife.
url http://www.tede2.ufrpe.br:8080/tede2/handle/tede2/4675
dc.language.iso.fl_str_mv por
language por
dc.relation.program.fl_str_mv -14559930609208970
dc.relation.confidence.fl_str_mv 600
600
600
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dc.relation.department.fl_str_mv -3020915585334755221
dc.relation.cnpq.fl_str_mv -2020477926198029066
dc.relation.sponsorship.fl_str_mv -2555911436985713659
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Universidade Federal Rural de Pernambuco
dc.publisher.program.fl_str_mv Programa de Pós-Graduação em Administração e Desenvolvimento Rural
dc.publisher.initials.fl_str_mv UFRPE
dc.publisher.country.fl_str_mv Brasil
dc.publisher.department.fl_str_mv Departamento de Administração
publisher.none.fl_str_mv Universidade Federal Rural de Pernambuco
dc.source.none.fl_str_mv reponame:Biblioteca Digital de Teses e Dissertações da UFRPE
instname:Universidade Federal Rural de Pernambuco (UFRPE)
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collection Biblioteca Digital de Teses e Dissertações da UFRPE
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