The influence of nurse education and training on communication, emotional intelligence, and empathy
Autor(a) principal: | |
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Data de Publicação: | 2019 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Revista da Escola de Enfermagem da USP (Online) |
Texto Completo: | http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0080-62342019000100451 |
Resumo: | ABSTRACT Objective: To determine the influence of nurse education and training on attitudes towards communication, emotional intelligence, and empathy. Method: A cross-sectional study was conducted using three separate instruments to measure attitudes towards communication, empathy, and emotional intelligence, and two questions to determine the academic qualifications of the study participants. The effect of the variables was tested using one-way ANOVA, Pearson correlations, and hierarchical multiple linear regression. Results: The study sample comprised 438 nurses from hospitals in Valencia, Spain. Differences in subscale scores of the instruments according to degree level and specialized training were observed, showing that nurses with only a degree and less specialized training had lower capacity for empathy and emotional intelligence. The strongest correlations were found between the factors of the communication dimensions. Multiple linear regression showed that perspective taking and emotional clarity had the greatest predictive power. Conclusion: Degree level and specialized training were shown to influence the study variables and it is therefore necessary to prioritize education and training programs that promote the development of these skills to ensure improved service quality. |
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Revista da Escola de Enfermagem da USP (Online) |
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The influence of nurse education and training on communication, emotional intelligence, and empathyEducation, NursingHealth CommunicationEmotional IntelligenceEmpathyNurse-Patient RelationsABSTRACT Objective: To determine the influence of nurse education and training on attitudes towards communication, emotional intelligence, and empathy. Method: A cross-sectional study was conducted using three separate instruments to measure attitudes towards communication, empathy, and emotional intelligence, and two questions to determine the academic qualifications of the study participants. The effect of the variables was tested using one-way ANOVA, Pearson correlations, and hierarchical multiple linear regression. Results: The study sample comprised 438 nurses from hospitals in Valencia, Spain. Differences in subscale scores of the instruments according to degree level and specialized training were observed, showing that nurses with only a degree and less specialized training had lower capacity for empathy and emotional intelligence. The strongest correlations were found between the factors of the communication dimensions. Multiple linear regression showed that perspective taking and emotional clarity had the greatest predictive power. Conclusion: Degree level and specialized training were shown to influence the study variables and it is therefore necessary to prioritize education and training programs that promote the development of these skills to ensure improved service quality.Universidade de São Paulo, Escola de Enfermagem2019-01-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersiontext/htmlhttp://old.scielo.br/scielo.php?script=sci_arttext&pid=S0080-62342019000100451Revista da Escola de Enfermagem da USP v.53 2019reponame:Revista da Escola de Enfermagem da USP (Online)instname:Universidade de São Paulo (USP)instacron:USP10.1590/s1980-220x2018015903465info:eu-repo/semantics/openAccessPrado-Gascó,Vicente JavierGiménez-Espert,María del CarmenValero-Moreno,Seleneeng2019-07-29T00:00:00Zoai:scielo:S0080-62342019000100451Revistahttp://www.scielo.br/reeuspPUBhttps://old.scielo.br/oai/scielo-oai.php||nursingscholar@usp.br1980-220X0080-6234opendoar:2019-07-29T00:00Revista da Escola de Enfermagem da USP (Online) - Universidade de São Paulo (USP)false |
dc.title.none.fl_str_mv |
The influence of nurse education and training on communication, emotional intelligence, and empathy |
title |
The influence of nurse education and training on communication, emotional intelligence, and empathy |
spellingShingle |
The influence of nurse education and training on communication, emotional intelligence, and empathy Prado-Gascó,Vicente Javier Education, Nursing Health Communication Emotional Intelligence Empathy Nurse-Patient Relations |
title_short |
The influence of nurse education and training on communication, emotional intelligence, and empathy |
title_full |
The influence of nurse education and training on communication, emotional intelligence, and empathy |
title_fullStr |
The influence of nurse education and training on communication, emotional intelligence, and empathy |
title_full_unstemmed |
The influence of nurse education and training on communication, emotional intelligence, and empathy |
title_sort |
The influence of nurse education and training on communication, emotional intelligence, and empathy |
author |
Prado-Gascó,Vicente Javier |
author_facet |
Prado-Gascó,Vicente Javier Giménez-Espert,María del Carmen Valero-Moreno,Selene |
author_role |
author |
author2 |
Giménez-Espert,María del Carmen Valero-Moreno,Selene |
author2_role |
author author |
dc.contributor.author.fl_str_mv |
Prado-Gascó,Vicente Javier Giménez-Espert,María del Carmen Valero-Moreno,Selene |
dc.subject.por.fl_str_mv |
Education, Nursing Health Communication Emotional Intelligence Empathy Nurse-Patient Relations |
topic |
Education, Nursing Health Communication Emotional Intelligence Empathy Nurse-Patient Relations |
description |
ABSTRACT Objective: To determine the influence of nurse education and training on attitudes towards communication, emotional intelligence, and empathy. Method: A cross-sectional study was conducted using three separate instruments to measure attitudes towards communication, empathy, and emotional intelligence, and two questions to determine the academic qualifications of the study participants. The effect of the variables was tested using one-way ANOVA, Pearson correlations, and hierarchical multiple linear regression. Results: The study sample comprised 438 nurses from hospitals in Valencia, Spain. Differences in subscale scores of the instruments according to degree level and specialized training were observed, showing that nurses with only a degree and less specialized training had lower capacity for empathy and emotional intelligence. The strongest correlations were found between the factors of the communication dimensions. Multiple linear regression showed that perspective taking and emotional clarity had the greatest predictive power. Conclusion: Degree level and specialized training were shown to influence the study variables and it is therefore necessary to prioritize education and training programs that promote the development of these skills to ensure improved service quality. |
publishDate |
2019 |
dc.date.none.fl_str_mv |
2019-01-01 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0080-62342019000100451 |
url |
http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0080-62342019000100451 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
10.1590/s1980-220x2018015903465 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
text/html |
dc.publisher.none.fl_str_mv |
Universidade de São Paulo, Escola de Enfermagem |
publisher.none.fl_str_mv |
Universidade de São Paulo, Escola de Enfermagem |
dc.source.none.fl_str_mv |
Revista da Escola de Enfermagem da USP v.53 2019 reponame:Revista da Escola de Enfermagem da USP (Online) instname:Universidade de São Paulo (USP) instacron:USP |
instname_str |
Universidade de São Paulo (USP) |
instacron_str |
USP |
institution |
USP |
reponame_str |
Revista da Escola de Enfermagem da USP (Online) |
collection |
Revista da Escola de Enfermagem da USP (Online) |
repository.name.fl_str_mv |
Revista da Escola de Enfermagem da USP (Online) - Universidade de São Paulo (USP) |
repository.mail.fl_str_mv |
||nursingscholar@usp.br |
_version_ |
1748936540077162496 |