Burnout Syndrome in community health agents and coping strategiesstela
Autor(a) principal: | |
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Data de Publicação: | 2009 |
Outros Autores: | |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Saúde e Sociedade (Online) |
Texto Completo: | https://www.revistas.usp.br/sausoc/article/view/29616 |
Resumo: | This research aims to verify the occurrence of the Burnout Syndrome in Community Health Agents (CHA). These professionals work directly in care delivery to other people, and this is a prevalent characteristic in this Syndrome. Another aim is to verify the coping strategies such professionals use. A descriptive, cross-sectional and quantitative study was carried out. A questionnaire - the Maslach Burnout Inventory (MBI) - and the Ways of Coping Scale (WOCS) were administered. The sample consisted of 80 CHA, randomly chosen among professionals who had been working for at least two years in the municipal public service. The results show that the sample was predominantly female (93.75%), with children (68.75%), belonging to the age group 20-30 years old (35%) and with a steady partner (60%). The per capita income of 38.75% is less than one minimum salary, 53.04% have been working in this job for more than six years and lead a sedentary life. The MBI reveals a feeling of deterioration in the perception of these professionals' own competence and lack of satisfaction with their own work. They present emotional exhaustion, and the incipient development of negative attitudes and cynicism towards the people they deliver care to were noticed. The most used coping strategies are problem-focused ones, followed by the search for religious practices/fantastic thinking. Symptoms of suffering which are typical of the Burnout Syndrome, as well as the effort to seek for mechanisms that help to cope with work-related problems, were observed. Strategies to welcome these professionals are suggested so as to help them deal with suffering at work. |
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Burnout Syndrome in community health agents and coping strategiesstela Síndrome de Burnout em Agentes comunitários de saúde e estratégias de enfrentamento StressBurnoutOccupational HealthEstresseBurnoutSaúde Ocupacional This research aims to verify the occurrence of the Burnout Syndrome in Community Health Agents (CHA). These professionals work directly in care delivery to other people, and this is a prevalent characteristic in this Syndrome. Another aim is to verify the coping strategies such professionals use. A descriptive, cross-sectional and quantitative study was carried out. A questionnaire - the Maslach Burnout Inventory (MBI) - and the Ways of Coping Scale (WOCS) were administered. The sample consisted of 80 CHA, randomly chosen among professionals who had been working for at least two years in the municipal public service. The results show that the sample was predominantly female (93.75%), with children (68.75%), belonging to the age group 20-30 years old (35%) and with a steady partner (60%). The per capita income of 38.75% is less than one minimum salary, 53.04% have been working in this job for more than six years and lead a sedentary life. The MBI reveals a feeling of deterioration in the perception of these professionals' own competence and lack of satisfaction with their own work. They present emotional exhaustion, and the incipient development of negative attitudes and cynicism towards the people they deliver care to were noticed. The most used coping strategies are problem-focused ones, followed by the search for religious practices/fantastic thinking. Symptoms of suffering which are typical of the Burnout Syndrome, as well as the effort to seek for mechanisms that help to cope with work-related problems, were observed. Strategies to welcome these professionals are suggested so as to help them deal with suffering at work. Esta investigação propõe-se a verificar a ocorrência da Síndrome de Burnout em Agentes Comunitários de Saúde, visto que esses profissionais trabalham diretamente no cuidado a outras pessoas - característica prevalente em tal Síndrome -, bem como as estratégias de enfrentamento utilizadas. Optou-se pelo método descritivo, transversal e quantitativo. Foram aplicados o questionário Maslach Burnout Inventory (MBI) e a Escala Modos de Enfrentamento de Problemas (EMEP). A amostra constituiu-se por 80 ACS, escolhidos aleatoriamente entre aqueles admitidos há pelo menos dois anos no serviço público municipal. Verificou-se que se trata de uma amostra predominantemente do sexo feminino (93,75%), com filhos (68,75%), na faixa etária de 20 a 30 anos (35%) e com companheiro fixo (60%). A renda per capita de 38,75% é de menos de um salário mínimo; 53,04% estão nesse trabalho há mais de seis anos e relatam ter vida sedentária. O MBI revela um sentimento de deterioração da percepção da própria competência dos profissionais e, também, falta de satisfação com o próprio trabalho. Eles demonstram estar emocionalmente esgotados e verifica-se o desenvolvimento incipiente de sentimentos e atitudes negativas, além de cinismo para com as pessoas por eles atendidas. O Modo de Enfrentamento mais utilizado são as estratégias focalizadas no problema, seguidas pela busca de práticas religiosas/pensamento fantasioso. Verificam-se indícios de sofrimento característicos da Síndrome de Burnout, com o esforço de buscar mecanismos que auxiliem no enfrentamento de problemas relacionados ao trabalho. Sugerem-se estratégias de acolhimento a esses profissionais, de forma a auxiliá-los a lidar com o sofrimento no trabalho. Universidade de São Paulo. Faculdade de Saúde Pública2009-09-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://www.revistas.usp.br/sausoc/article/view/2961610.1590/S0104-12902009000300011Saúde e Sociedade; v. 18 n. 3 (2009); 467-478 Saúde e Sociedade; Vol. 18 No. 3 (2009); 467-478 Saúde e Sociedade; Vol. 18 Núm. 3 (2009); 467-478 1984-04700104-1290reponame:Saúde e Sociedade (Online)instname:Universidade de São Paulo (USP)instacron:USPporhttps://www.revistas.usp.br/sausoc/article/view/29616/31484Telles, HeloisaPimenta, Ana Maria Carvalhoinfo:eu-repo/semantics/openAccess2012-07-05T00:51:03Zoai:revistas.usp.br:article/29616Revistahttp://www.scielo.br/sausocPUBhttps://old.scielo.br/oai/scielo-oai.phpsaudesoc@usp.br||lena@usp.br1984-04700104-1290opendoar:2012-07-05T00:51:03Saúde e Sociedade (Online) - Universidade de São Paulo (USP)false |
dc.title.none.fl_str_mv |
Burnout Syndrome in community health agents and coping strategiesstela Síndrome de Burnout em Agentes comunitários de saúde e estratégias de enfrentamento |
title |
Burnout Syndrome in community health agents and coping strategiesstela |
spellingShingle |
Burnout Syndrome in community health agents and coping strategiesstela Telles, Heloisa Stress Burnout Occupational Health Estresse Burnout Saúde Ocupacional |
title_short |
Burnout Syndrome in community health agents and coping strategiesstela |
title_full |
Burnout Syndrome in community health agents and coping strategiesstela |
title_fullStr |
Burnout Syndrome in community health agents and coping strategiesstela |
title_full_unstemmed |
Burnout Syndrome in community health agents and coping strategiesstela |
title_sort |
Burnout Syndrome in community health agents and coping strategiesstela |
author |
Telles, Heloisa |
author_facet |
Telles, Heloisa Pimenta, Ana Maria Carvalho |
author_role |
author |
author2 |
Pimenta, Ana Maria Carvalho |
author2_role |
author |
dc.contributor.author.fl_str_mv |
Telles, Heloisa Pimenta, Ana Maria Carvalho |
dc.subject.por.fl_str_mv |
Stress Burnout Occupational Health Estresse Burnout Saúde Ocupacional |
topic |
Stress Burnout Occupational Health Estresse Burnout Saúde Ocupacional |
description |
This research aims to verify the occurrence of the Burnout Syndrome in Community Health Agents (CHA). These professionals work directly in care delivery to other people, and this is a prevalent characteristic in this Syndrome. Another aim is to verify the coping strategies such professionals use. A descriptive, cross-sectional and quantitative study was carried out. A questionnaire - the Maslach Burnout Inventory (MBI) - and the Ways of Coping Scale (WOCS) were administered. The sample consisted of 80 CHA, randomly chosen among professionals who had been working for at least two years in the municipal public service. The results show that the sample was predominantly female (93.75%), with children (68.75%), belonging to the age group 20-30 years old (35%) and with a steady partner (60%). The per capita income of 38.75% is less than one minimum salary, 53.04% have been working in this job for more than six years and lead a sedentary life. The MBI reveals a feeling of deterioration in the perception of these professionals' own competence and lack of satisfaction with their own work. They present emotional exhaustion, and the incipient development of negative attitudes and cynicism towards the people they deliver care to were noticed. The most used coping strategies are problem-focused ones, followed by the search for religious practices/fantastic thinking. Symptoms of suffering which are typical of the Burnout Syndrome, as well as the effort to seek for mechanisms that help to cope with work-related problems, were observed. Strategies to welcome these professionals are suggested so as to help them deal with suffering at work. |
publishDate |
2009 |
dc.date.none.fl_str_mv |
2009-09-01 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://www.revistas.usp.br/sausoc/article/view/29616 10.1590/S0104-12902009000300011 |
url |
https://www.revistas.usp.br/sausoc/article/view/29616 |
identifier_str_mv |
10.1590/S0104-12902009000300011 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://www.revistas.usp.br/sausoc/article/view/29616/31484 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Universidade de São Paulo. Faculdade de Saúde Pública |
publisher.none.fl_str_mv |
Universidade de São Paulo. Faculdade de Saúde Pública |
dc.source.none.fl_str_mv |
Saúde e Sociedade; v. 18 n. 3 (2009); 467-478 Saúde e Sociedade; Vol. 18 No. 3 (2009); 467-478 Saúde e Sociedade; Vol. 18 Núm. 3 (2009); 467-478 1984-0470 0104-1290 reponame:Saúde e Sociedade (Online) instname:Universidade de São Paulo (USP) instacron:USP |
instname_str |
Universidade de São Paulo (USP) |
instacron_str |
USP |
institution |
USP |
reponame_str |
Saúde e Sociedade (Online) |
collection |
Saúde e Sociedade (Online) |
repository.name.fl_str_mv |
Saúde e Sociedade (Online) - Universidade de São Paulo (USP) |
repository.mail.fl_str_mv |
saudesoc@usp.br||lena@usp.br |
_version_ |
1787713756692742144 |