Avaliação do serviço de uma clínica odontológica universitária do interior paulista

• Autor(a) principal: Toledo, Bruno Alves de Souza
• Data de Publicação: 2016
• Tipo de documento: Dissertação
• Idioma: por
• Título da fonte: Repositório do Centro Universitário Braz Cubas
• Texto Completo: https://repositorio.cruzeirodosul.edu.br/handle/123456789/597
• topic: Avaliação em saúde; Serviços de saúde; Odontologia; Escolas de odontologia; Pesquisa em odontologia; CNPQ::CIENCIAS DA SAUDE::SAUDE COLETIVA::SAUDE PUBLICA

This paper intended to evaluate the dental service offered by a University in a country town of São Paulo. Evaluating is the act of judging the intervention or any of its components with the purpose of helping in taking decisions. The evaluating process allows the knowledge of many of the aspects of the service: physics, social and structural, in sense of improving the actions of the people involved. In the fourth generation evaluation it is pointed out the responsive nature, which allows the people involved an evaluation that will be possible the incorporation of its questionings, concerns and demands related to the analyzed object. For that, it was made a qualitative approach, methodologically based in the Fourth Generation Evaluation. It could be identified three groups of interest, the teachers, the students and the patients of the clinics that were offered by the dental course; with whom interviews were recorded and reproduced afterwards for the negotiation with the groups of interest, making it ten interviews in each group. The data were grouped, analyzed and discussed from the scientific production of different writers that study about the topics of this research. In the students group, it was identified the following records: quality, planning, assistance mode, intersubjecvity, and infrastructure. In the teachers group it was highlighted the following records: quality, assistance mode and infrastructure. In the patient groups it was pointed out the following records: quality, assistance mode and intersubjectivty. As a general view, it was concluded that the dental services offered by the clinic happen in a satisfactory way, in need of some improvement in the developed activities. It was showed the need in promoting spaces for discussion with the involved people about the gratuity of the services linked to the government medical program, the SUS, motivating the development of actions that produce heath and valuing the good relationship. Although it had been possible the evaluation of dental services by the suggested method, one of the limitations in developing this study was the negotiation stage because there was a difficulty in rearranging the components. Another limitation was that under 18 patients didn’t take place and not even were represented, although they had received the services by the clinic. However, it was decided to have three separated meetings, aiming the discussion with the components of the groups. It is recommended the elaboration of other studies with this purpose, which would contribute to the creation of listening moments, ideas exposure and discussion, in order to improve the services offered and the promotion of active spaces of acting for the evaluating of health services.