The long-term user experience of an m-Health application

Detalhes bibliográficos
Autor(a) principal: Locatelli, Jakeline Karla
Data de Publicação: 2023
Outros Autores: Scortegagna, Silvana Alba, Marchi, Ana Carolina Bertoletti De
Tipo de documento: Artigo
Idioma: eng
Título da fonte: RECIIS (Online)
Texto Completo: https://www.reciis.icict.fiocruz.br/index.php/reciis/article/view/3828
Resumo: Low user engagement in m-Health applications has been driving the use of retention techniques that aim to ensure a satisfactory long-term user experience. The aim was to understand the experience of hypertensive patients interacting with a mobile health application for 12 months. A qualitative/exploratory study was conducted after 12 months, with the same experimental group of participants as the non-randomized controlled clinical trial conducted in 2019. The mean age of the 16 participants was 57 years (SD=8), of which11 were female. All had low socioeconomic and educational levels. Content analysis showed no engagement with the m-health app over time. The main factors contributing to the lack of engagement were; inability of the user to use the app, lack of support and technical problems. When designing m-Health interventions, it is important to understand users' behavioral characteristics, motivations for treatment, level of involvement in health care, and ability to use technology.
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spelling The long-term user experience of an m-Health applicationLa experiencia a largo plazo del usuario de una aplicación m-HealthThe long-term user experience of an m-Health applicationSaúde digitalAutocuidadoExperiência do usuáriom-HealthEngajamentoDigital healthSelf-careUser experiencem-HealthEngagementSalud digitalAutocuidadoExperiencia de usuariom-HealthCompromisoLow user engagement in m-Health applications has been driving the use of retention techniques that aim to ensure a satisfactory long-term user experience. The aim was to understand the experience of hypertensive patients interacting with a mobile health application for 12 months. A qualitative/exploratory study was conducted after 12 months, with the same experimental group of participants as the non-randomized controlled clinical trial conducted in 2019. The mean age of the 16 participants was 57 years (SD=8), of which11 were female. All had low socioeconomic and educational levels. Content analysis showed no engagement with the m-health app over time. The main factors contributing to the lack of engagement were; inability of the user to use the app, lack of support and technical problems. When designing m-Health interventions, it is important to understand users' behavioral characteristics, motivations for treatment, level of involvement in health care, and ability to use technology.La baja participación de los usuarios en las aplicaciones de m-Health ha impulsado el uso de técnicas de retención que tienen como objetivo garantizar una experiencia de usuario satisfactoria a largo plazo. Se pretendió comprender la experiencia de pacientes hipertensos interactuando con una aplicación de salud móvil durante 12 meses. Se realizó un estudio cualitativo/exploratorio después de 12 meses, utilizando los participantes del ensayo clínico controlado no aleatorizado que se llevó a cabo en 2019. La edad media de los 16 participantes fue 57 años (SD=8); 11 mujeres, con niveles socioeconómicos y educativos bajos. El análisis de contenido no mostró compromiso a lo largo del tiempo utilizando la aplicación m-Health. Los principales factores contribuyentes fueron: incapacidad del usuario para utilizar la aplicación, falta de apoyo y problemas técnicos. Cuando se proponen intervenciones con m-Health, es esencial conocer las características de comportamiento de los usuarios, sus motivaciones para el tratamiento, nivel de implicación en el cuidado de la salud y capacidad para utilizar tecnologías.Low user engagement in m-Health applications has been driving the use of retention techniques that aim to ensure a satisfactory long-term user experience. The aim was to understand the experience of hypertensive patients interacting with a mobile health application for 12 months. A qualitative/exploratory study was conducted after 12 months, with the same experimental group of participants as the non-randomized controlled clinical trial conducted in 2019. The mean age of the 16 participants was 57 years (SD=8), of which11 were female. All had low socioeconomic and educational levels. Content analysis showed no engagement with the m-health app over time. The main factors contributing to the lack of engagement were; inability of the user to use the app, lack of support and technical problems. When designing m-Health interventions, it is important to understand users' behavioral characteristics, motivations for treatment, level of involvement in health care, and ability to use technology.Instituto de Comunicação e Informação Científica e Tecnológica em Saúde (Icict/Fiocruz)2023-12-15info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionAvaliado pelos paresapplication/pdfhttps://www.reciis.icict.fiocruz.br/index.php/reciis/article/view/382810.29397/reciis.v17i4.3828Revista Eletrônica de Comunicação, Informação & Inovação em Saúde; Vol. 17 No. 4 (2023): Dossier on The street life people: health, public policies, and communication, part 1; 850-866Revista Eletrônica de Comunicação, Informação e Inovação em Saúde; Vol. 17 Núm. 4 (2023): Dossier Las personas de la calle: salud, políticas públicas y comunicación, parte 1; 850-866Revue de la Communication, de l'Information et de l'Innovation en santé; Vol. 17 No 4 (2023): Dossier Le peuple de la rue : la santé, les politiques publiques et la communication, partie 1; 850-866Revista Eletrônica de Comunicação, Informação & Inovação em Saúde; v. 17 n. 4 (2023): Dossiê O povo da rua: saúde, políticas públicas e comunicação, parte 1; 850-8661981-6278reponame:RECIIS (Online)instname:Fundação Oswaldo Cruz (FIOCRUZ)instacron:FIOCRUZenghttps://www.reciis.icict.fiocruz.br/index.php/reciis/article/view/3828/2673Copyright (c) 2023 Jakeline Karla Locatelli, Silvana Alba Scortegagna, Ana Carolina Bertoletti De Marchihttps://creativecommons.org/licenses/by-nc/4.0info:eu-repo/semantics/openAccess Locatelli, Jakeline KarlaScortegagna, Silvana AlbaMarchi, Ana Carolina Bertoletti De2024-02-05T15:08:09Zoai:www.reciis.icict.fiocruz.br:article/3828Revistahttps://www.reciis.icict.fiocruz.br/index.php/reciishttps://www.reciis.icict.fiocruz.br/index.php/reciis/oaireciis@icict.fiocruz.br1981-62781981-6278opendoar:2024-02-05T15:08:09RECIIS (Online) - Fundação Oswaldo Cruz (FIOCRUZ)false
dc.title.none.fl_str_mv The long-term user experience of an m-Health application
La experiencia a largo plazo del usuario de una aplicación m-Health
The long-term user experience of an m-Health application
title The long-term user experience of an m-Health application
spellingShingle The long-term user experience of an m-Health application
Locatelli, Jakeline Karla
Saúde digital
Autocuidado
Experiência do usuário
m-Health
Engajamento
Digital health
Self-care
User experience
m-Health
Engagement
Salud digital
Autocuidado
Experiencia de usuario
m-Health
Compromiso
title_short The long-term user experience of an m-Health application
title_full The long-term user experience of an m-Health application
title_fullStr The long-term user experience of an m-Health application
title_full_unstemmed The long-term user experience of an m-Health application
title_sort The long-term user experience of an m-Health application
author Locatelli, Jakeline Karla
author_facet Locatelli, Jakeline Karla
Scortegagna, Silvana Alba
Marchi, Ana Carolina Bertoletti De
author_role author
author2 Scortegagna, Silvana Alba
Marchi, Ana Carolina Bertoletti De
author2_role author
author
dc.contributor.author.fl_str_mv Locatelli, Jakeline Karla
Scortegagna, Silvana Alba
Marchi, Ana Carolina Bertoletti De
dc.subject.por.fl_str_mv Saúde digital
Autocuidado
Experiência do usuário
m-Health
Engajamento
Digital health
Self-care
User experience
m-Health
Engagement
Salud digital
Autocuidado
Experiencia de usuario
m-Health
Compromiso
topic Saúde digital
Autocuidado
Experiência do usuário
m-Health
Engajamento
Digital health
Self-care
User experience
m-Health
Engagement
Salud digital
Autocuidado
Experiencia de usuario
m-Health
Compromiso
description Low user engagement in m-Health applications has been driving the use of retention techniques that aim to ensure a satisfactory long-term user experience. The aim was to understand the experience of hypertensive patients interacting with a mobile health application for 12 months. A qualitative/exploratory study was conducted after 12 months, with the same experimental group of participants as the non-randomized controlled clinical trial conducted in 2019. The mean age of the 16 participants was 57 years (SD=8), of which11 were female. All had low socioeconomic and educational levels. Content analysis showed no engagement with the m-health app over time. The main factors contributing to the lack of engagement were; inability of the user to use the app, lack of support and technical problems. When designing m-Health interventions, it is important to understand users' behavioral characteristics, motivations for treatment, level of involvement in health care, and ability to use technology.
publishDate 2023
dc.date.none.fl_str_mv 2023-12-15
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Avaliado pelos pares
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://www.reciis.icict.fiocruz.br/index.php/reciis/article/view/3828
10.29397/reciis.v17i4.3828
url https://www.reciis.icict.fiocruz.br/index.php/reciis/article/view/3828
identifier_str_mv 10.29397/reciis.v17i4.3828
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv https://www.reciis.icict.fiocruz.br/index.php/reciis/article/view/3828/2673
dc.rights.driver.fl_str_mv https://creativecommons.org/licenses/by-nc/4.0
info:eu-repo/semantics/openAccess
rights_invalid_str_mv https://creativecommons.org/licenses/by-nc/4.0
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Instituto de Comunicação e Informação Científica e Tecnológica em Saúde (Icict/Fiocruz)
publisher.none.fl_str_mv Instituto de Comunicação e Informação Científica e Tecnológica em Saúde (Icict/Fiocruz)
dc.source.none.fl_str_mv Revista Eletrônica de Comunicação, Informação & Inovação em Saúde; Vol. 17 No. 4 (2023): Dossier on The street life people: health, public policies, and communication, part 1; 850-866
Revista Eletrônica de Comunicação, Informação e Inovação em Saúde; Vol. 17 Núm. 4 (2023): Dossier Las personas de la calle: salud, políticas públicas y comunicación, parte 1; 850-866
Revue de la Communication, de l'Information et de l'Innovation en santé; Vol. 17 No 4 (2023): Dossier Le peuple de la rue : la santé, les politiques publiques et la communication, partie 1; 850-866
Revista Eletrônica de Comunicação, Informação & Inovação em Saúde; v. 17 n. 4 (2023): Dossiê O povo da rua: saúde, políticas públicas e comunicação, parte 1; 850-866
1981-6278
reponame:RECIIS (Online)
instname:Fundação Oswaldo Cruz (FIOCRUZ)
instacron:FIOCRUZ
instname_str Fundação Oswaldo Cruz (FIOCRUZ)
instacron_str FIOCRUZ
institution FIOCRUZ
reponame_str RECIIS (Online)
collection RECIIS (Online)
repository.name.fl_str_mv RECIIS (Online) - Fundação Oswaldo Cruz (FIOCRUZ)
repository.mail.fl_str_mv reciis@icict.fiocruz.br
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