An empathy lens into peer service providers

Detalhes bibliográficos
Autor(a) principal: Shuqair, Saleh
Data de Publicação: 2021
Outros Autores: Pinto, Diego Costa, Mattila, Anna S.
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/125153
Resumo: Shuqair, S., Pinto, D. C., & Mattila, A. S. (2021). An empathy lens into peer service providers: Personal versus commercial hosts. International Journal of Hospitality Management, 99, 1-10. [103073]. https://doi.org/10.1016/j.ijhm.2021.103073 --------------------------------- This paper was funded by Fundacao para a Ciencia e Tecnologia, Portugal. Funding number: DSAIPA/DS/0113/2019 Data Science and Over-Indebtedness: Use of Artificial Intelligence Algorithms in Credit Consumption and Indebtedness Conciliation in Portugal. Diego Costa Pinto. Universidade Nova de Lisboa (UNL).
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spelling An empathy lens into peer service providersPersonal versus commercial hostsCommunal normsEmpathyLoyaltyNorm violationPerceived warmthTourism, Leisure and Hospitality ManagementStrategy and ManagementSDG 8 - Decent Work and Economic GrowthShuqair, S., Pinto, D. C., & Mattila, A. S. (2021). An empathy lens into peer service providers: Personal versus commercial hosts. International Journal of Hospitality Management, 99, 1-10. [103073]. https://doi.org/10.1016/j.ijhm.2021.103073 --------------------------------- This paper was funded by Fundacao para a Ciencia e Tecnologia, Portugal. Funding number: DSAIPA/DS/0113/2019 Data Science and Over-Indebtedness: Use of Artificial Intelligence Algorithms in Credit Consumption and Indebtedness Conciliation in Portugal. Diego Costa Pinto. Universidade Nova de Lisboa (UNL).The focus of the peer-to-peer in tourism (Airbnb) has shifted recently from personal peer providers (i.e., individuals that rent a room) to commercial peer providers (i.e., companies that manage several Airbnb lodgings). While prior research encourages peer service providers (Airbnb hosts) to focus on social interactions, there is scant research on how consumers respond to the social dimension across the two peer provider types (personal vs. commercial provider). Two experimental studies (N = 600) reveal that consumers exhibit higher loyalty towards personal (vs. commercial) providers when they focus on communal norms, and this effect is driven via empathy. Study 2 examines the moderating effect of perceived warmth and demonstrates that low perceived warmth has a detrimental effect on loyalty among personal (vs. commercial) peer providers.Information Management Research Center (MagIC) - NOVA Information Management SchoolNOVA Information Management School (NOVA IMS)RUNShuqair, SalehPinto, Diego CostaMattila, Anna S.2021-10-012024-09-16T00:00:00Z2021-10-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/article10application/pdfhttp://hdl.handle.net/10362/125153eng0278-4319PURE: 33908118https://doi.org/10.1016/j.ijhm.2021.103073info:eu-repo/semantics/embargoedAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-07-10T16:02:55ZPortal AgregadorONG
dc.title.none.fl_str_mv An empathy lens into peer service providers
Personal versus commercial hosts
title An empathy lens into peer service providers
spellingShingle An empathy lens into peer service providers
Shuqair, Saleh
Communal norms
Empathy
Loyalty
Norm violation
Perceived warmth
Tourism, Leisure and Hospitality Management
Strategy and Management
SDG 8 - Decent Work and Economic Growth
title_short An empathy lens into peer service providers
title_full An empathy lens into peer service providers
title_fullStr An empathy lens into peer service providers
title_full_unstemmed An empathy lens into peer service providers
title_sort An empathy lens into peer service providers
author Shuqair, Saleh
author_facet Shuqair, Saleh
Pinto, Diego Costa
Mattila, Anna S.
author_role author
author2 Pinto, Diego Costa
Mattila, Anna S.
author2_role author
author
dc.contributor.none.fl_str_mv Information Management Research Center (MagIC) - NOVA Information Management School
NOVA Information Management School (NOVA IMS)
RUN
dc.contributor.author.fl_str_mv Shuqair, Saleh
Pinto, Diego Costa
Mattila, Anna S.
dc.subject.por.fl_str_mv Communal norms
Empathy
Loyalty
Norm violation
Perceived warmth
Tourism, Leisure and Hospitality Management
Strategy and Management
SDG 8 - Decent Work and Economic Growth
topic Communal norms
Empathy
Loyalty
Norm violation
Perceived warmth
Tourism, Leisure and Hospitality Management
Strategy and Management
SDG 8 - Decent Work and Economic Growth
description Shuqair, S., Pinto, D. C., & Mattila, A. S. (2021). An empathy lens into peer service providers: Personal versus commercial hosts. International Journal of Hospitality Management, 99, 1-10. [103073]. https://doi.org/10.1016/j.ijhm.2021.103073 --------------------------------- This paper was funded by Fundacao para a Ciencia e Tecnologia, Portugal. Funding number: DSAIPA/DS/0113/2019 Data Science and Over-Indebtedness: Use of Artificial Intelligence Algorithms in Credit Consumption and Indebtedness Conciliation in Portugal. Diego Costa Pinto. Universidade Nova de Lisboa (UNL).
publishDate 2021
dc.date.none.fl_str_mv 2021-10-01
2021-10-01T00:00:00Z
2024-09-16T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/125153
url http://hdl.handle.net/10362/125153
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 0278-4319
PURE: 33908118
https://doi.org/10.1016/j.ijhm.2021.103073
dc.rights.driver.fl_str_mv info:eu-repo/semantics/embargoedAccess
eu_rights_str_mv embargoedAccess
dc.format.none.fl_str_mv 10
application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
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