Benefits of authenticity

Detalhes bibliográficos
Autor(a) principal: Shuqair, Saleh
Data de Publicação: 2019
Outros Autores: Pinto, Diego Costa, Mattila, Anna S.
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: https://doi.org/10.1016/j.annals.2019.06.008
Resumo: Shuqair, S., Pinto, D. C., & Mattila, A. S. (2019). Benefits of authenticity: Post-failure loyalty in the sharing economy. Annals of Tourism Research, 78, [102741]. https://doi.org/10.1016/j.annals.2019.06.008
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spelling Benefits of authenticityPost-failure loyalty in the sharing economyAnd accommodation provider typeCognitive appraisal theoryPerceived authenticityPositive emotionsPost-failure loyaltySocial interactionDevelopmentTourism, Leisure and Hospitality ManagementSDG 8 - Decent Work and Economic GrowthShuqair, S., Pinto, D. C., & Mattila, A. S. (2019). Benefits of authenticity: Post-failure loyalty in the sharing economy. Annals of Tourism Research, 78, [102741]. https://doi.org/10.1016/j.annals.2019.06.008Across five studies, this research reveals that the nature of the accommodation provider influences customers' post-failure loyalty. We propose a conceptual model that integrates perceived authenticity, social interaction, and positive emotions as primary determinants of post-failure loyalty in the sharing economy context. This article extends previous research by contrasting the impact of perceived authenticity on post-failure loyalty towards Airbnb (host, platform) and hotels. Our findings suggest that customers' post-failure emotional and behavioral responses depend on the accommodation provider type. The finding that authenticity and social interaction drive post-failure loyalty has important implications for managers of Airbnb properties and hotels. Finally, our findings provide new insights into customer perceptions of various service recovery strategies (e.g., apology, compensation) based on the accommodation provider type.NOVA Information Management School (NOVA IMS)Information Management Research Center (MagIC) - NOVA Information Management SchoolRUNShuqair, SalehPinto, Diego CostaMattila, Anna S.2023-03-17T01:31:48Z2019-09-012019-09-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/article15application/pdfhttps://doi.org/10.1016/j.annals.2019.06.008eng0160-7383PURE: 14107789http://www.scopus.com/inward/record.url?scp=85068484475&partnerID=8YFLogxKhttps://doi.org/10.1016/j.annals.2019.06.008info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-07-10T15:51:31ZPortal AgregadorONG
dc.title.none.fl_str_mv Benefits of authenticity
Post-failure loyalty in the sharing economy
title Benefits of authenticity
spellingShingle Benefits of authenticity
Shuqair, Saleh
And accommodation provider type
Cognitive appraisal theory
Perceived authenticity
Positive emotions
Post-failure loyalty
Social interaction
Development
Tourism, Leisure and Hospitality Management
SDG 8 - Decent Work and Economic Growth
title_short Benefits of authenticity
title_full Benefits of authenticity
title_fullStr Benefits of authenticity
title_full_unstemmed Benefits of authenticity
title_sort Benefits of authenticity
author Shuqair, Saleh
author_facet Shuqair, Saleh
Pinto, Diego Costa
Mattila, Anna S.
author_role author
author2 Pinto, Diego Costa
Mattila, Anna S.
author2_role author
author
dc.contributor.none.fl_str_mv NOVA Information Management School (NOVA IMS)
Information Management Research Center (MagIC) - NOVA Information Management School
RUN
dc.contributor.author.fl_str_mv Shuqair, Saleh
Pinto, Diego Costa
Mattila, Anna S.
dc.subject.por.fl_str_mv And accommodation provider type
Cognitive appraisal theory
Perceived authenticity
Positive emotions
Post-failure loyalty
Social interaction
Development
Tourism, Leisure and Hospitality Management
SDG 8 - Decent Work and Economic Growth
topic And accommodation provider type
Cognitive appraisal theory
Perceived authenticity
Positive emotions
Post-failure loyalty
Social interaction
Development
Tourism, Leisure and Hospitality Management
SDG 8 - Decent Work and Economic Growth
description Shuqair, S., Pinto, D. C., & Mattila, A. S. (2019). Benefits of authenticity: Post-failure loyalty in the sharing economy. Annals of Tourism Research, 78, [102741]. https://doi.org/10.1016/j.annals.2019.06.008
publishDate 2019
dc.date.none.fl_str_mv 2019-09-01
2019-09-01T00:00:00Z
2023-03-17T01:31:48Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://doi.org/10.1016/j.annals.2019.06.008
url https://doi.org/10.1016/j.annals.2019.06.008
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 0160-7383
PURE: 14107789
http://www.scopus.com/inward/record.url?scp=85068484475&partnerID=8YFLogxK
https://doi.org/10.1016/j.annals.2019.06.008
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv 15
application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
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repository.mail.fl_str_mv
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