Extending the notion of customer value to surfing camps

Detalhes bibliográficos
Autor(a) principal: Wilson, Brad
Data de Publicação: 2021
Outros Autores: Rita, Paulo, Barrios, Andres, Popp, Bastian
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/125969
Resumo: Wilson, B., Rita, P., Barrios, A., & Popp, B. (2021). Extending the notion of customer value to surfing camps. Heliyon, 7(8), 1-10. [e07876]. https://doi.org/10.1016/j.heliyon.2021.e07876
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spelling Extending the notion of customer value to surfing campsCustomer valueService-dominant logicSurf campsTourism marketingGeneralSDG 12 - Responsible Consumption and ProductionWilson, B., Rita, P., Barrios, A., & Popp, B. (2021). Extending the notion of customer value to surfing camps. Heliyon, 7(8), 1-10. [e07876]. https://doi.org/10.1016/j.heliyon.2021.e07876This study applies the germane principles of service-dominant logic by investigating how different dimensions of service value impact customers’ satisfaction and related behavioral intentions in the surf camps context. An empirical model was developed and tested via survey responses from 300 Portuguese surf camps tourists who profiled their experience. Data were analyzed using Structural Equation Modeling, specifically Partial Least Squares (PLS-PM). Results highlight the respective impact the numerous value dimensions (functional, emotional, social, epistemic, experiential, and contextual) have on the overall level of perceived value as well as its resultant impact on satisfaction and repurchase intentions.NOVA Information Management School (NOVA IMS)Information Management Research Center (MagIC) - NOVA Information Management SchoolRUNWilson, BradRita, PauloBarrios, AndresPopp, Bastian2021-10-12T04:53:02Z2021-08-012021-08-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/article10application/octet-streamapplication/pdfhttp://hdl.handle.net/10362/125969eng2405-8440PURE: 34206783https://doi.org/10.1016/j.heliyon.2021.e07876info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T05:06:42Zoai:run.unl.pt:10362/125969Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:45:49.417197Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Extending the notion of customer value to surfing camps
title Extending the notion of customer value to surfing camps
spellingShingle Extending the notion of customer value to surfing camps
Wilson, Brad
Customer value
Service-dominant logic
Surf camps
Tourism marketing
General
SDG 12 - Responsible Consumption and Production
title_short Extending the notion of customer value to surfing camps
title_full Extending the notion of customer value to surfing camps
title_fullStr Extending the notion of customer value to surfing camps
title_full_unstemmed Extending the notion of customer value to surfing camps
title_sort Extending the notion of customer value to surfing camps
author Wilson, Brad
author_facet Wilson, Brad
Rita, Paulo
Barrios, Andres
Popp, Bastian
author_role author
author2 Rita, Paulo
Barrios, Andres
Popp, Bastian
author2_role author
author
author
dc.contributor.none.fl_str_mv NOVA Information Management School (NOVA IMS)
Information Management Research Center (MagIC) - NOVA Information Management School
RUN
dc.contributor.author.fl_str_mv Wilson, Brad
Rita, Paulo
Barrios, Andres
Popp, Bastian
dc.subject.por.fl_str_mv Customer value
Service-dominant logic
Surf camps
Tourism marketing
General
SDG 12 - Responsible Consumption and Production
topic Customer value
Service-dominant logic
Surf camps
Tourism marketing
General
SDG 12 - Responsible Consumption and Production
description Wilson, B., Rita, P., Barrios, A., & Popp, B. (2021). Extending the notion of customer value to surfing camps. Heliyon, 7(8), 1-10. [e07876]. https://doi.org/10.1016/j.heliyon.2021.e07876
publishDate 2021
dc.date.none.fl_str_mv 2021-10-12T04:53:02Z
2021-08-01
2021-08-01T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/125969
url http://hdl.handle.net/10362/125969
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 2405-8440
PURE: 34206783
https://doi.org/10.1016/j.heliyon.2021.e07876
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
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