Institutional Accreditation of SUS Ombudsman's: analysis of the initial experiences of external evaluation
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Data de Publicação: | 2021 |
Outros Autores: | , , , , |
Tipo de documento: | preprint |
Idioma: | por |
Título da fonte: | SciELO Preprints |
Texto Completo: | https://preprints.scielo.org/index.php/scielo/preprint/view/3244 |
Resumo: | Based on the Qualification course of External Evaluators for the Accreditation process in SUS, held in 2018, the aim of this article is to discuss the challenges to the training process of these evaluators, based on a perspective of participatory evaluation, as a way to contribute to the improvement of the processes of external evaluation and self-evaluation devices. For this, 33 documents produced with the practice of these devices were analyzed, within the project. In external evaluation, the main challenge is to 'look at the other'; this specific type of look requires that the External Evaluation Team have the domain over the previous knowledge, skills and attitudes necessary for the work, in order to capture knowledge, intentions and relationships, expressed in the speech acts of the subjects. In self-evaluation, the main challenge is to 'look at yourself'; take yourself as an object of knowledge and field of transformation requires specific ways of doing, aiming to gain quality in work processes. Build a culture of evaluation, that the information produced supports decision-making is a challenge for the ombudsman’s, which can be overcome with the Quality Reference of the Ombudsman's Services of the SUS. |
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Institutional Accreditation of SUS Ombudsman's: analysis of the initial experiences of external evaluationAcreditação Institucional de Ouvidorias do SUS: uma análise das experiências iniciais de avaliação externaAcreditaçãoOuvidoriaAvaliaçãoFormaçãoParticipação socialAccreditationOmbudsmanEvaluationTrainingSocial participationBased on the Qualification course of External Evaluators for the Accreditation process in SUS, held in 2018, the aim of this article is to discuss the challenges to the training process of these evaluators, based on a perspective of participatory evaluation, as a way to contribute to the improvement of the processes of external evaluation and self-evaluation devices. For this, 33 documents produced with the practice of these devices were analyzed, within the project. In external evaluation, the main challenge is to 'look at the other'; this specific type of look requires that the External Evaluation Team have the domain over the previous knowledge, skills and attitudes necessary for the work, in order to capture knowledge, intentions and relationships, expressed in the speech acts of the subjects. In self-evaluation, the main challenge is to 'look at yourself'; take yourself as an object of knowledge and field of transformation requires specific ways of doing, aiming to gain quality in work processes. Build a culture of evaluation, that the information produced supports decision-making is a challenge for the ombudsman’s, which can be overcome with the Quality Reference of the Ombudsman's Services of the SUS.Com base no curso de Qualificação de Avaliadores Externos para o processo de Acreditação no SUS, realizado em 2018, o objetivo deste artigo é discutir os desafios postos ao processo de formação destes avaliadores, com base em uma perspectiva da avaliação participativa, como forma de contribuir para aperfeiçoamento de processos dos dispositivos de avaliação externa e autoavaliação. Para isso, analisou-se 33 documentos produzidos com a prática destes dispositivos, no âmbito do Projeto. Na avaliação externa, o principal desafio consiste em ‘olhar para o outro’; este tipo específico de olhar exige que a Equipe de Avaliação Externa detenha o domínio sobre os conhecimentos prévios, competências e atitudes necessárias ao trabalho, para captar saberes, intencionalidades e relações, expressas nos atos de fala dos sujeitos. Na autoavaliação, o principal desafio consiste em ‘olhar para si’; tomar a si próprio como objeto de conhecimento e campo de transformação requer formas específicas de fazer, visando o ganho de qualidade nos processos de trabalho. Construir uma cultura de avaliação, em que as informações produzidas subsidiem a tomada de decisão é um desafio para as ouvidorias, que pode ser superado com o Referencial de Qualidade das Ouvidorias do SUS.SciELO PreprintsSciELO PreprintsSciELO Preprints2021-11-22info:eu-repo/semantics/preprintinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://preprints.scielo.org/index.php/scielo/preprint/view/324410.1590/SciELOPreprints.3244porhttps://preprints.scielo.org/index.php/scielo/article/view/3244/5831Copyright (c) 2021 Sandra Aparecida Venâncio de Siqueira, Fernando Manuel Bessa Fernandes, Caio Tavares Motta, Murilo da Conceição Cunha Wanzeler, José Inácio Jardim Motta, José Antônio da Silva Santoshttps://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessVenâncio de Siqueira, Sandra AparecidaBessa Fernandes, Fernando ManuelTavares Motta, Caioda Conceição Cunha Wanzeler, MuriloJardim Motta, José Inácioda Silva Santos, José Antônioreponame:SciELO Preprintsinstname:SciELOinstacron:SCI2021-11-19T20:40:20Zoai:ops.preprints.scielo.org:preprint/3244Servidor de preprintshttps://preprints.scielo.org/index.php/scieloONGhttps://preprints.scielo.org/index.php/scielo/oaiscielo.submission@scielo.orgopendoar:2021-11-19T20:40:20SciELO Preprints - SciELOfalse |
dc.title.none.fl_str_mv |
Institutional Accreditation of SUS Ombudsman's: analysis of the initial experiences of external evaluation Acreditação Institucional de Ouvidorias do SUS: uma análise das experiências iniciais de avaliação externa |
title |
Institutional Accreditation of SUS Ombudsman's: analysis of the initial experiences of external evaluation |
spellingShingle |
Institutional Accreditation of SUS Ombudsman's: analysis of the initial experiences of external evaluation Venâncio de Siqueira, Sandra Aparecida Acreditação Ouvidoria Avaliação Formação Participação social Accreditation Ombudsman Evaluation Training Social participation |
title_short |
Institutional Accreditation of SUS Ombudsman's: analysis of the initial experiences of external evaluation |
title_full |
Institutional Accreditation of SUS Ombudsman's: analysis of the initial experiences of external evaluation |
title_fullStr |
Institutional Accreditation of SUS Ombudsman's: analysis of the initial experiences of external evaluation |
title_full_unstemmed |
Institutional Accreditation of SUS Ombudsman's: analysis of the initial experiences of external evaluation |
title_sort |
Institutional Accreditation of SUS Ombudsman's: analysis of the initial experiences of external evaluation |
author |
Venâncio de Siqueira, Sandra Aparecida |
author_facet |
Venâncio de Siqueira, Sandra Aparecida Bessa Fernandes, Fernando Manuel Tavares Motta, Caio da Conceição Cunha Wanzeler, Murilo Jardim Motta, José Inácio da Silva Santos, José Antônio |
author_role |
author |
author2 |
Bessa Fernandes, Fernando Manuel Tavares Motta, Caio da Conceição Cunha Wanzeler, Murilo Jardim Motta, José Inácio da Silva Santos, José Antônio |
author2_role |
author author author author author |
dc.contributor.author.fl_str_mv |
Venâncio de Siqueira, Sandra Aparecida Bessa Fernandes, Fernando Manuel Tavares Motta, Caio da Conceição Cunha Wanzeler, Murilo Jardim Motta, José Inácio da Silva Santos, José Antônio |
dc.subject.por.fl_str_mv |
Acreditação Ouvidoria Avaliação Formação Participação social Accreditation Ombudsman Evaluation Training Social participation |
topic |
Acreditação Ouvidoria Avaliação Formação Participação social Accreditation Ombudsman Evaluation Training Social participation |
description |
Based on the Qualification course of External Evaluators for the Accreditation process in SUS, held in 2018, the aim of this article is to discuss the challenges to the training process of these evaluators, based on a perspective of participatory evaluation, as a way to contribute to the improvement of the processes of external evaluation and self-evaluation devices. For this, 33 documents produced with the practice of these devices were analyzed, within the project. In external evaluation, the main challenge is to 'look at the other'; this specific type of look requires that the External Evaluation Team have the domain over the previous knowledge, skills and attitudes necessary for the work, in order to capture knowledge, intentions and relationships, expressed in the speech acts of the subjects. In self-evaluation, the main challenge is to 'look at yourself'; take yourself as an object of knowledge and field of transformation requires specific ways of doing, aiming to gain quality in work processes. Build a culture of evaluation, that the information produced supports decision-making is a challenge for the ombudsman’s, which can be overcome with the Quality Reference of the Ombudsman's Services of the SUS. |
publishDate |
2021 |
dc.date.none.fl_str_mv |
2021-11-22 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/preprint info:eu-repo/semantics/publishedVersion |
format |
preprint |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://preprints.scielo.org/index.php/scielo/preprint/view/3244 10.1590/SciELOPreprints.3244 |
url |
https://preprints.scielo.org/index.php/scielo/preprint/view/3244 |
identifier_str_mv |
10.1590/SciELOPreprints.3244 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://preprints.scielo.org/index.php/scielo/article/view/3244/5831 |
dc.rights.driver.fl_str_mv |
https://creativecommons.org/licenses/by/4.0 info:eu-repo/semantics/openAccess |
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https://creativecommons.org/licenses/by/4.0 |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
SciELO Preprints SciELO Preprints SciELO Preprints |
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SciELO Preprints SciELO Preprints SciELO Preprints |
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SciELO |
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SciELO Preprints |
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SciELO Preprints - SciELO |
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