ESTRESSORES E COPING VIVENCIADOS POR ENFERMEIROS EM UM SERVIÇO DE ATENDIMENTO PRÉ-HOSPITALAR

• Autor(a) principal: Stumm, Eniva Miladi Fernandes
• Data de Publicação: 2008
• Outros Autores: Oliveski, Cínthia Cristina, Costa, Carlice Franciane Lima da, Kirchner, Rosane Maria, Silva, Luiz Anildo Anacleto da
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Cogitare Enfermagem (Online)
• Texto Completo: https://revistas.ufpr.br/cogitare/article/view/11949
• topic: Estresse; Enfermeiros; Assistência pré-hospitalar. Stress; Nurses; Pre-hospital admission care delivery.Estrés; Enfermería; Atención pre-hospitalaria.

Research study carried out in a pre-hospital admission care delivery (SAMU in Portuguese) in the city of Porto Alegre/Brazil, in 2007. Objectives: to identify stressors experienced by nurses working at SAMU, to identify coping strategies to deal with stress in the work environment and its repercussions in users’ care delivery. Fifteen (15) nurses participated in the study and data were collected by the "Nurses’ Stress Inventory" and analyzed with SPSS-7.5 and descriptive statistics. Stressors: physical effort, shortage of supplies and personnel, wages, conflicts between them and physicians, competition, emotional stress, administrative tasks, responsibility for the quality of the rendered services, institutional policy, constraint of professional autonomy as well as space to discuss feelings. As for the interference of stressors in care delivery, it is pointed out lack of training/qualification and supplies. Results can mean tools to improve quality of life with repercussions in the performance, in health and in the quality of care delivery.