Training in communication skills for self-efficacy of health professionals: a systematic review

• Autor(a) principal: Mata, Ádala Nayana de Sousa
• Data de Publicação: 2021
• Outros Autores: Azevedo, Kesley Pablo Morais de, Braga, Liliane Pereira, Medeiros, Gidyenne Christine Bandeira Silva de, Oliveira Segundo, Victor Hugo de, Bezerra, Isaac Newton Machado, Pimenta, Isac Davidson Santiago Fernandes, Nicolás, Ismael Martínez, Piuvezam, Grasiela
• Tipo de documento: Artigo
• Idioma: eng
• Título da fonte: Repositório Institucional da UFRN
• Texto Completo: https://repositorio.ufrn.br/handle/123456789/45935
• topic: Communication; Health personnel; Self-efcacy; Training; Systematic review

Background: Communication skills are essential for health professionals to establish a positive relationship with their patients, improving their health and quality of life. In this perspective, communication skills training can be efective strategies to improve the care provided by professionals in patient care and the quality of health services.Objective: To identify the best available evidence on training programs in communication skills to promote changes in attitude and behavior or self-efcacy of health professionals. Methods: Systematic searches were performed in eight databases, evaluating Randomized Controlled Trials and quasi-experimental studies with a control group, focusing on training communication skills for health professionals, who assessed self-efcacy or behaviors related to these skills. The phases of study selection and data extraction were carried out by two independent researchers, and the conficts were resolved by a third. The risk of bias was assessed using the Cochrane method. Results: Eight studies were included in the review. Most programs lasted between 4½ h and 2 days, involved infor mation about communication skills and the content was applied to the health professionals’ context. Several teaching strategies were used, such as lectures, videos and dramatizations and the evaluation was carried out using diferent instruments. Improvements in the performance and in the self-efcacy of communication skills were observed in the trained groups. The RCT had a low risk of bias and the quasi-experimental studies had a moderate risk. Conclusion: Training in communication skills can improve the performance and self-efcacy of health professionals. Programs that approach the conceptual issues and promote the space for experiential learning could be efective in communication skills training for professionals