A satisfação dos liderados sobre os conhecimentos, habilidades e atitudes dos líderes municipais

• Autor(a) principal: Penha, Claudia Santos da
• Data de Publicação: 2017
• Tipo de documento: Trabalho de conclusão de curso
• Idioma: por
• Título da fonte: Repositório Institucional da UFS
• Texto Completo: https://ri.ufs.br/handle/riufs/6754
• topic: Ensino de secretariado; Secretariado executivo; Administração pública; Secretarial teaching; Executing secretariat; Public administration; OUTROS::SECRETARIADO EXECUTIVO

The present work has the purpose of presenting the satisfaction of the civil servants of the city of Santo Amaro das Brotas / SE, on the Knowledge, Skills and Attitudes - CHA of the leaders who work in the main secretariats of the municipality. The public sector has gone through evolutions to better serve the interests of society, aiming at the most efficient way of using public funds. With this came the need for trained professionals with Skills, Ability and Attitudes to perform the function. The methodology used was exploratory and descriptive and the data were analyzed qualitatively and quantitatively. The subjects of the survey were the employees of the City Hall who were part of the management of the period 2013/2016. A questionnaire was elaborated that was applied to 34 servers of this municipality. Based on the theoretical reference, it sought to understand the satisfaction of the leaders as the CHA of the municipal public leaders. With regard to the CHA, the results of the research show that the leaders answered that the leaders have knowledge of their functions, but when it comes to technological knowledge the leaders reveal that their leaders do not have, and the abilities to listen to the leaders affirm that their leaders possess such knowledge, but fail to lead their teams, on the attitudes the servers stated that leaders are determined, but they are not innovative.