Análise dos índices de qualidade do serviço do sistema de distribuição de energia elétrica da Cooperativa de Eletricidade Grão-Pará - CERGAPA - período 2015/2018

• Autor(a) principal: Rascke, Antonio Carlos Leandro
• Data de Publicação: 2019
• Outros Autores: Pereira, Deyvid Da Coregio
• Tipo de documento: Trabalho de conclusão de curso
• Idioma: por
• Título da fonte: Repositório Universitário da Ânima (RUNA)
• Texto Completo: https://repositorio.animaeducacao.com.br/handle/ANIMA/4206
• topic: Qualidade do serviço; Indicadores de continuidade; Causas

The quality of service provided to consumers of electricity is directly linked to the effectiveness of the company and with that the satisfaction of consumers. The present study aims to identify the main causes that affect the quality of service at CERGAPA. For this, an analysis of the emergency occurrences with interruption in the electricity supply in the period 2015/2018 was carried out, by means of the evaluation of the collective continuity indicators: DEC (Equivalent Duration of Interruption per Consumer Unit), and FEC (Interrupted Equivalent Frequency per Consumer Unit). After analysis were identified the five main causes, which are the focus of the study, the main cause is recorded as "Unidentified". The identification of causes occurred through the Pareto diagram, this diagram is a quality tool and describes that 80% of the consequences are resulting from 20% of the causes. Field visits were carried out to identify possible causes of the faults for the main cause, which is responsible for 55.97% of the total occurrences. The locality that occurred the on-site visit is Aiurê, where the greatest recurrence was identified. At the end of the study, it was found that the contact or fall of trees in the network is the main cause for the cause registered as "Unidentified".