Comunicação efetiva na aviação civil

• Autor(a) principal: Carneiro, Pedro Luiz Varella
• Data de Publicação: 2020
• Tipo de documento: Trabalho de conclusão de curso
• Idioma: por
• Título da fonte: Repositório Universitário da Ânima (RUNA)
• Texto Completo: https://repositorio.animaeducacao.com.br/handle/ANIMA/8425
• topic: Aviação; Comunicação; Voo 3142

The general objective of the present study was to point out the importance of communication for aviation in the flight cabin. In order for the main objective to be concluded, secondary objectives were defined, such as the definition of what communication is, the importance of communication processes in the context of flight cabin aviation and, finally, the presentation of the study of a case study that showed the accident of flight 3142 of the company LAPA that led to 65 deaths due to failures in the communication process between crew and the human - machine factor. The methodology was bibliographic and documentary with the use of scientific articles, books and documentaries. At the end of the study, it was highlighted that the management and efficiency of the aviation communication process is essential to reduce the high rates of incidents and air accidents resulting from the human factor, in part these occurrences due to ineffective communication in the air context.