Strategies used by nurses for conflict mediation

Detalhes bibliográficos
Autor(a) principal: Sbordoni,Eduarda de Carlo
Data de Publicação: 2020
Outros Autores: Madaloni,Paola Nabeshima, Oliveria,Gisele Silva de, Fogliano,Rosana Rodrigues Figueira, Neves,Vanessa Ribeiro, Balsanelli,Alexandre Pazetto
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Revista Brasileira de Enfermagem (Online)
Texto Completo: http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0034-71672020001700170
Resumo: ABSTRACT Objective: to understand what are the strategies used by nurses to mediate conflicts. Method: a qualitative and descriptive study that used oral history, carried out in the organ transplant unit of a university hospital located in the city of São Paulo, SP, Brazil. The population consisted of seven nurses with one year or more of experience in the unit. Data collection took place with semi-structured interviews. The reports were transcribed, and their content was analyzed according to Minayo’s model. Results: three categories have emerged: Conflict-generating sources; Strategies for conflict mediation such as collaboration, dialogue, standardization, and expressive action by nurses to mediate conflicts; Consequences of conflicts. Conclusion: there is a need to invest in the training of nurses to mediate conflicts, and it is important to develop skills such as interpersonal relationships and communication for the success of their professional performance.
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spelling Strategies used by nurses for conflict mediationNursingNegotiationProfessional CompetenceNursing Administration ResearchQualitative ResearchABSTRACT Objective: to understand what are the strategies used by nurses to mediate conflicts. Method: a qualitative and descriptive study that used oral history, carried out in the organ transplant unit of a university hospital located in the city of São Paulo, SP, Brazil. The population consisted of seven nurses with one year or more of experience in the unit. Data collection took place with semi-structured interviews. The reports were transcribed, and their content was analyzed according to Minayo’s model. Results: three categories have emerged: Conflict-generating sources; Strategies for conflict mediation such as collaboration, dialogue, standardization, and expressive action by nurses to mediate conflicts; Consequences of conflicts. Conclusion: there is a need to invest in the training of nurses to mediate conflicts, and it is important to develop skills such as interpersonal relationships and communication for the success of their professional performance.Associação Brasileira de Enfermagem2020-01-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersiontext/htmlhttp://old.scielo.br/scielo.php?script=sci_arttext&pid=S0034-71672020001700170Revista Brasileira de Enfermagem v.73 suppl.5 2020reponame:Revista Brasileira de Enfermagem (Online)instname:Associação Brasileira de Enfermagem (ABEN)instacron:ABEN10.1590/0034-7167-2019-0894info:eu-repo/semantics/openAccessSbordoni,Eduarda de CarloMadaloni,Paola NabeshimaOliveria,Gisele Silva deFogliano,Rosana Rodrigues FigueiraNeves,Vanessa RibeiroBalsanelli,Alexandre Pazettoeng2020-12-17T00:00:00Zoai:scielo:S0034-71672020001700170Revistahttp://www.scielo.br/rebenhttps://old.scielo.br/oai/scielo-oai.phpreben@abennacional.org.br||telma.garcia@abennacional.org.br|| editorreben@abennacional.org.br1984-04460034-7167opendoar:2020-12-17T00:00Revista Brasileira de Enfermagem (Online) - Associação Brasileira de Enfermagem (ABEN)false
dc.title.none.fl_str_mv Strategies used by nurses for conflict mediation
title Strategies used by nurses for conflict mediation
spellingShingle Strategies used by nurses for conflict mediation
Sbordoni,Eduarda de Carlo
Nursing
Negotiation
Professional Competence
Nursing Administration Research
Qualitative Research
title_short Strategies used by nurses for conflict mediation
title_full Strategies used by nurses for conflict mediation
title_fullStr Strategies used by nurses for conflict mediation
title_full_unstemmed Strategies used by nurses for conflict mediation
title_sort Strategies used by nurses for conflict mediation
author Sbordoni,Eduarda de Carlo
author_facet Sbordoni,Eduarda de Carlo
Madaloni,Paola Nabeshima
Oliveria,Gisele Silva de
Fogliano,Rosana Rodrigues Figueira
Neves,Vanessa Ribeiro
Balsanelli,Alexandre Pazetto
author_role author
author2 Madaloni,Paola Nabeshima
Oliveria,Gisele Silva de
Fogliano,Rosana Rodrigues Figueira
Neves,Vanessa Ribeiro
Balsanelli,Alexandre Pazetto
author2_role author
author
author
author
author
dc.contributor.author.fl_str_mv Sbordoni,Eduarda de Carlo
Madaloni,Paola Nabeshima
Oliveria,Gisele Silva de
Fogliano,Rosana Rodrigues Figueira
Neves,Vanessa Ribeiro
Balsanelli,Alexandre Pazetto
dc.subject.por.fl_str_mv Nursing
Negotiation
Professional Competence
Nursing Administration Research
Qualitative Research
topic Nursing
Negotiation
Professional Competence
Nursing Administration Research
Qualitative Research
description ABSTRACT Objective: to understand what are the strategies used by nurses to mediate conflicts. Method: a qualitative and descriptive study that used oral history, carried out in the organ transplant unit of a university hospital located in the city of São Paulo, SP, Brazil. The population consisted of seven nurses with one year or more of experience in the unit. Data collection took place with semi-structured interviews. The reports were transcribed, and their content was analyzed according to Minayo’s model. Results: three categories have emerged: Conflict-generating sources; Strategies for conflict mediation such as collaboration, dialogue, standardization, and expressive action by nurses to mediate conflicts; Consequences of conflicts. Conclusion: there is a need to invest in the training of nurses to mediate conflicts, and it is important to develop skills such as interpersonal relationships and communication for the success of their professional performance.
publishDate 2020
dc.date.none.fl_str_mv 2020-01-01
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0034-71672020001700170
url http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0034-71672020001700170
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 10.1590/0034-7167-2019-0894
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv text/html
dc.publisher.none.fl_str_mv Associação Brasileira de Enfermagem
publisher.none.fl_str_mv Associação Brasileira de Enfermagem
dc.source.none.fl_str_mv Revista Brasileira de Enfermagem v.73 suppl.5 2020
reponame:Revista Brasileira de Enfermagem (Online)
instname:Associação Brasileira de Enfermagem (ABEN)
instacron:ABEN
instname_str Associação Brasileira de Enfermagem (ABEN)
instacron_str ABEN
institution ABEN
reponame_str Revista Brasileira de Enfermagem (Online)
collection Revista Brasileira de Enfermagem (Online)
repository.name.fl_str_mv Revista Brasileira de Enfermagem (Online) - Associação Brasileira de Enfermagem (ABEN)
repository.mail.fl_str_mv reben@abennacional.org.br||telma.garcia@abennacional.org.br|| editorreben@abennacional.org.br
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