Physical violence and verbal abuse against nurses working with risk stratification: characteristics, related factors, and consequences

• Autor(a) principal: Ceballos,Joyce Borges
• Data de Publicação: 2020
• Outros Autores: Frota,Oleci Pereira, Nunes,Hevelyn Francielle Soares Souto, Ávalos,Patricia Lima, Krügel,Camila de Carvalho, Ferreira Júnior,Marcos Antonio, Teston,Elen Ferraz
• Tipo de documento: Artigo
• Idioma: eng
• Título da fonte: Revista Brasileira de Enfermagem (Online)
• Texto Completo: http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0034-71672020001700169
• topic: Risk Factors; Workplace Violence; Emergencies; Triage; Nurses

ABSTRACT Objective: to analyze the characteristics, related factors, and consequences of physical violence and verbal abuse against nurses working with risk stratification. Methods: a cross-sectional, descriptive and quantitative study carried out with 80 nurses who work with risk stratification in emergency services. Data were collected using an adapted instrument and analyzed using (uni)bivariate inferential statistics. Results: companions were the main perpetrators of verbal abuse (86.1%); and patients inflicted physical violence (100%). Professionals with up to five years of experience are 74% less likely to suffer physical violence (p=0.029). Women suffer 5.83 times more verbal abuse than men (p=0.026). Sadness (15.8%) and fear of the aggressor (15.3%) were the main consequences of verbal abuse; and fear of the aggressor (22.2%) and stress (22.2%) were results of physical violence. Conclusion: violence is influenced by institutional, professional and client aspects. Therefore, coping with it requires multidimensional strategies.